Reviews

This profile includes reviews for Traeger Pellet Grills, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Traeger Pellet Grills, LLC

  1215 E Wilmington Ave Ste 200 Salt Lake Cty, UT 84106-4282

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  Traeger Pellet Grills, LLC

  9445 SW Ridder Rd Wilsonville, OR 97070-8892

Review Details

• Review fromChris R

  Date: 01/02/2024

  2 stars
  Purchased 780 in Nov pork ****,ribs ,pork loin ,no smoke taste to meat it says grill not a smoker waste of money if you want a smoker

• Review fromFrancois G

  Date: 12/30/2023

  1 star
  Worst experience ever, bought Traeger Tailgater did not work, had to return to retailer, bought second Traeger 575 pro, quit after one use, contacted Traeger, I was advised it needs a replacement part which will take 1-2 weeks to arrive, which I have to install! I bought this a day ago, used it once!! Unreal! Buy anything other than Traeger!

• Review fromVictor R

  Date: 12/28/2023

  1 star
  Purchased a Traeger this time last year. Not happy with overall performance. 3 issues within a one year period and still the same problem. I requested the piece of equipment be replaced entirely. They kept insisting on sending me parts to install myself. The tech support is a joke. Ruined my Christmas and new years dinner plans. Will never buy another Traeger.

• Review fromMichael S

  Date: 12/27/2023

  1 star
  Ive had a traeger for a few months. It has never worked correctly. They sent me a new temperature probe. Did not remedy the problem. Now they told me its working fine. It shows 450 on the temperature gage. It is not 450 or even close. I can put my hand on the grill grate. Now basically they wont do anything. And Im stuck with a 800 $ paperweight. Terrible customer service.

• Review fromVicki F

  Date: 07/15/2023

  1 star
  I bought a Traeger Tailgater recently. On July 4th (2nd time I used it), I made a salmon, set the temperature at 180; no matter what I did, it went up to 230 degrees. I called Chat...that was pitiful. I tried connecting with the CEO on LinkedIn, but he did not accept; I then sent a certified letter to Traeger's corporate office in **************, where I am. No response.Very disappointed as many others have had the same issue.

• Review fromNatalia R

  Date: 06/09/2023

  1 star
  Have spent at least 15hrs on the phone trying to fix this grill with no fix. They will not offer a refund or a replacement grill. What terrible customer service after spending so much money on a grill and only being able to use it 4 times.

• Review fromDavid W

  Date: 04/19/2023

  1 star
  Ordered online , no confirmation # or email , Amex was charged...was emailed 28 hours later to confirm order failed...Amex still pending , 46 mins on phone w) agent, for no reason..

• Review fromjoe t

  Date: 04/15/2023

  1 star
  This is my reply to a follow up email from traeger my grill is still not working only been able to use it a few times, everytime there is a problem! Dont buy this piece of c*** This call did not solve the problem. The grill is still seeing auger issues! It won't ignite and is not functioning at all. I am requesting my money back from this lemon product which i have had nothing but one problem after another since i purchased it from true value last year. I have called true value to complain and they are going to escalate this to a higher level and perhaps this will convince them not to carry your products any longer. Your expensive pellets are made from sawdust that disintegrates over time and turns to dust . This presents a huge problem.I had several bags of brand new traeger pellets I stored under my carport for the last 3 months unopened off the ground and covered with a tarp under a carport and they all turned to moist powder. The moist powder that clogged the grill. I ended up spending/wasting $90 dollars worth of sawdust from ******!!! I will make this information available on all social media platforms I can think of and make a you tube video warning people about your products unless you do the right thing and refund my money. I don't want to give this any more chances. I'm fed up calling your lousy customer support every time I want to use this problematic grill. Today I was on the phone for almost 2 hours with several different guys, the last one named *****. When I should have been doing other things, Your grills are maintenance headaches! Your pellets are sawdust!Sincerely,JT

• Review fromBilly N

  Date: 03/04/2023

  1 star
  Purchased a Timberline 850 for $2k five months ago - paint peeling, rusting - after an hour with customer service, they won't do anything. Not good.

• Review fromJeff M

  Date: 02/10/2023

  1 star
  They don’t stand by their warranty. I always kept my grill in the garage and have only owned it for a year and a half (still under warranty).
  The grill started peeling and bubbling. I was told they wouldn’t cover it because this only happens on the first couple grills if it’s a Traeger issue. Since it’s been over a year (still under warranty), this means you didn’t clean it well enough between grills. I keep it in the garage and use the disposable liners so it stays clean. I even vacuum it out with a shop vac. As you will see with these reviews, they will come up with a reason to not honor their warranty.