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Business Profile

Coupon Services

Coupons.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coupon Services.

Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was using the *********** website to complete an offer for $5 when you spend $25 General Mills cereal. (The offer expires in mid-August so is still active.) I had $15.34 in spending completed. In late July, with no notice, the website was crippled so that it could no longer handle digital offers, only paper coupons. I was not notified. At about the same time, the *********** Android app was removed from the Google Play store, and the new Shopmium app, which as I understand is supposed to replace it, works only on Apple hardware (iPad or iPhone). I replied to a previous customer service email from *********** dated July 20 which stated "If your issue is not resolved or you have additional questions, we’re still here to help you. Please feel free to reply to this email within 15 days and we will assist you accordingly." and attached two new receipts getting me over the $25 spending requirement. I received an automated email only saying "You have replied to a support ticket that has previously been closed. If you’re still experiencing the same issue or experiencing any new issues, please contact support here." and giving a link to ******************************** which has absolutely no useful contact information (only feedback). Between crippling their website without notice, and shutting down their Android app at about the same time and replacing it with one that only runs on Apple hardware, they seem quite determined to cut off existing customers. I'd like to receive a $5 payment to my PayPal account (the usual payment method) as would have happened if I had been able to contact them in any way other than a BBB complaint. This complaint was not my first choice. Additional receipts completing the $25 in spending attached to this complaint ($5.97 in the first, and $3.97 in the second, for a total of $25.28). The UPC code for all General Mills items in both receipts is ************.

  • Initial Complaint

    Date:07/29/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    almost EVERY single receipt i submit for rewards have been processed to rejected. you are not legitimate in your business. i have been emailing and not successful resolving many give me my due i have my proof.

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Coupons.com is a rebate app which offers cash back for purchases certain items from stores. I recently bought some facial serum from Walgreens and was due a $4 credit which was to be deposited immediately into my PayPal account. Coupons refuses to give me the $4 they advertised citing that my account had been deactivated due to violation of terms. I’ve asked numerous times for an explanation of how I violated terms and they refuse to give me a reason other than “our team has looked in to it.” I have been using that app for several years and I know I did not violate terms. I highly suspect it’s because the app is shutting down and they are trying to get away with not upholding the offers that they have advertised. I know they have deactivated an enormous amount of accounts lately stating that “everyone” is “violating” terms. All I want is my $4 that they advertised for buying the product.

  • Initial Complaint

    Date:07/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HI. I received your message that there was 'suspious' behavior on my account (****************). It would seem you cancelled my mother's account (************************), as well. If you had just asked me instead of assuming, I could have told you I help my elderly mother with her account. Can I not help her with her account because she is not good at nor does she trust computers? Honestly, I do not understand why companies and our own government are actling like dictatorships who hate their members/citizens. I nor my mother have done anything wrong. It is sad you couldn't just ask for our side of things instead of accusing us of being criminals. I feel like going to a consumer news team I am so angry. Here is our information. Check it all out for yourselves -- especially, before accusing people of something that isn't true. Call her and me. Can you do that before you decide based on nothing, but your opinions of the situation? ****** **** **** ***** ** Maiden, North Carolina 28650 ###-###-#### **************** ***** ******* **** ***** **  Maiden, North Carolina 28650 ###-###-#### ************************

  • Initial Complaint

    Date:07/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is stating I should not receive my refund because I was engaging in “fraudulent activity” but they will not give specific examples. Using this company you can not use coupons and get a refund, that would be considered Fraudulent. I have never done this, I have 1 year worth of receipts showing I have not committed “fraudulent activity” they owe me $33.09 from refunded coupons.

  • Initial Complaint

    Date:06/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business deals with reimbursement for products purchased. I had no issues until I wrote in asking for help on a text message submission. When I finally heard back from them after 3 days, they had decided to deactivate my account and withhold $15 of reimbursement. When I write them to seek information and to convey that a mistake has been made, I am only getting pre-written responses of the fact that my account has bee deactivated for suspicious activity. I can not get a real person. This seems very unfair as I was submitting receipts with pre-scanned products that were approved prior to purchase only to have the company unjustly flag my account and keep the funds. I want my account reopened and my funds returned to me.

  • Initial Complaint

    Date:06/20/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has committed consumer fraud against me. They had an offer to pay a $5 rebate to customers who purchased $25 worth of general Mills cereal. I did that, provided the required proof of purchases, and they (1) repeatedly asked for the same information I provided, (2) stalled, (3) insulted me personally, (4) did not pay my $5, (5) falsely accused me of doing something against their terms, and (6) closed my account with no further response to my repeated attempts to communicate.

  • Initial Complaint

    Date:06/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********** blocked me as a user. I received no communications, I had to Google the code I received to figure out that my account was blocked. I have 3 pending coupons transactions with them that total $12.50 that they won't be paying me because they blocked me without communication or reason. I did everything correctly. I see several other people with the same issue.

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********** promoted a $10.00 rebate for buying a Raid light kit and a $5.00 coupon for a refill. I purchase the kit and the refill and submitted both and received an email that both products were accepted. Now I find that my app has been deactivated with a code of ****** indicating that my account is now deactivated because i violated a policy. I did not violate any policy. The receipt was legitimate and was not submitted to any other coupon app. I am fed up with this behavior. This is the same thing that *********** has done in the past. They refuse to state the actual violation and refuse to respond to any messages sent. I want the rebates promoted. If not that is pure fraud and they should be sued under the law.

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used ********** for a few months now, I've noticed that once you start earning over $20, they mess with your account. They say suspicious activity. So you lose your money and the money your waiting on, every single time. I've made a new account each time, the same thing happens after a 2 weeks to a month. Poof my money's gone. You can look at their reviews and it's been happening to a lot of people. It would be nice to get my money back from all of the accounts I made, since they kept shutting them down. I put time and gas in to getting these items just to not earn the cash back.

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