Complaints

This profile includes complaints for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake Cty, UT 84119-3284

• 

  Select Portfolio Servicing, Inc.

  PO Box 65250 Salt Lake City, UT 84165-0250

• 

  Select Portfolio Servicing, Inc.

  PO Box 65450 Salt Lake City, UT 84165-0450

• 

  Select Portfolio Servicing Inc.

  10401 Deerwood Park Blvd Bldg 2 Jacksonville, FL 32256-5007

• 

  Select Portfolio Servicing

  P.O. Box 6501 Springfield, OH 45501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Failures & Misconduct I entrusted SPS Mortgage Servicing with my escrow account over a year ago so they could pay my city property and school taxes on time. Despite having more than enough funds, SPS has repeatedly dragged their feet, ignored every deadline, and blatantly refused to remit payment—even after I alerted them to the delinquency six months ago. As a result, the county is now threatening to place a lien on my property. Repeated Lies & Misrepresentations Every time I call SPS, they concoct new excuses and lie outright about having sent the payment. They’ve staffed their ombudsman line with the worst people imaginable—trained to spin the truth and run out the clock. I’ve documented call after call where they promised “the check went out and taxes were paid” only for the taxes to remain unpaid. Gross Negligence & Breach of Duty • Breach of Contract: My mortgage agreement clearly stipulates that escrow funds will be used to pay taxes. SPS’s inaction is a direct breach. • Fiduciary Neglect: They hold my money in trust, but have shown zero regard for my financial well-being or the risk of liens and penalties. • Unacceptable Customer Service: Instead of fixing their mistake, they stonewall every inquiry and treat me as if I’m bothering them with a trivial issue. Consequences & Stress Because of SPS’s incompetence: • I’m facing escalating interest and late-fee charges. • My credit score is at risk if a lien is recorded. • I’ve had to take countless hours out of my workday chasing the truth and documenting their lies. Bottom Line If your escrow account is with SPS Mortgage Servicing, God help you. They are the most dishonest, incurious, and heartless servicer I’ve ever encountered—a true network of liars. I strongly advise anyone considering their services to run the other way before it’s too late.

• Initial Complaint

  Date:10/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our home built in 2003 and the amount to be financed $150,000. Over the years we have suffered several hardships, unemployment, brain tumor, and Cancer. Through all of that we have still tried to make timely payments on our home. This company now says that we owe them over $500,000 on our home and that we need to pay them $40,898.61 before October 23, 2024, they have already set a foreclosure date of November5, 2024. We are now being constantly harassed by strangers showing up at our door, calling all day about buying our home. We do not have any way of paying that amount of money and we do not want to lose our home. Please remove all of these charges and allow us to keep our home. Please remove whatever information you have made public that is causing all of this harrassment.

  Business Response

  Date: 10/21/2024

  FYI-Unable to upload the response as it's too big -

  Loss Mitigation
  In the inquiry, loss mitigation assistance was requested. On July 1, 2024, an Assistance Review Application was initiated. As outlined in the enclosed Assistance Review Decision Notice dated July 10, 2024, SPS reviewed the complete Assistance Review Application for eligibility under its loss mitigation options which were established through investor rules and were based on the individual circumstances. We were unable to offer an SPS Trial Modification Plan because in performing our underwriting of a potential modification, we could not reduce the principal and interest payment, or the payment reduction achieved did not meet the payment reduction that is required for the account.
  However, a 12-month Repayment Plan was offered as an alternate option, which consisted of 11 monthly payments of $5,868.74 and a final payment of $5,868.79, with the first monthly payment due on or before August 14, 2024. The Repayment Plan was the only option available per program guidelines. In order to have accepted this offer, SPS needed to receive the first Repayment Plan payment on or before the specified due date. *** considered the Repayment Plan withdrawn because we did not receive the first payment by the required due date. Previously, the account was approved for a Repayment Plan as outlined in the enclosed Assistance Review Decision Notices dated June 7, 2022, and March 4, 2024. *** considered the Repayment Plans withdrawn because it was requested that the Repayment Plan be closed out, or because we did not receive the required payments by the required due dates.
  SPS is required to service its accounts according to the requirements of the Noteholder, which may include limitations on modification characteristics.
  A refinance may be an option to consider. *** does not originate accounts and is not able to provide new financing. However, financing may be sought with another company to see if a more beneficial payment may be reached. If you or *** and Ms. ******* have any further questions, please contact SPS at the number listed below or visit our website for more information.
  Unpaid Principal Balance
  In the inquiry, the total unpaid principal balance was questioned. The account service transferred to *** on November 1, 2014. At the time, the account had only gone through one modification in 2008. The enclosed Loan Modification Agreement capitalized outstanding interest, escrow, and other fees/costs of $59,586.80 into the principal balance. The balance transferred to SPS was $206,867.92 as outlined in the enclosed SPS Transaction History. The account went through an additional modification in 2015, as the account was due for May 2008 due to non-payment. The enclosed Home Affordable Modification Agreement that was implemented in 2015 details the new principal balance, deferred amount, and a deferral forgiveness offer if the account remained current. The account did not remain current, and payments were not made between October 2015 and October 2019, which caused the account to fall past due again. The account was again modified in 2022 as outlined in the enclosed Lien Modification Agreement which increased the outstanding principal balance to $506,734.38, with $151,301.82 of that balance being deferred. *** is under no obligation to waive any outstanding amounts as these amounts accrued for the account due to non-payment of the monthly mortgage. Allegations
  In the inquiry, *** ******* raised several claims regarding harassment. We have reviewed the claims and find no merit to the allegations. SPS is confident that the servicing of the account by *** has been compliant with all applicable state and federal regulations.
  Regarding phone calls, we will cease verbal communication with *** and Ms. ******* regarding the account. However, we will continue to send notices as required by law. If you or *** and Ms. ******* would like us to resume communication in the future, please contact us at the number below.
  As of the date of this letter, the account is due for January 1, 2024. There is a foreclosure sale scheduled for November 5, 2024.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22431667
  
  I am rejecting this response because: The payments that were offered were excessive and unreasonable. We have asked repeatedly to have our payments no more than $1500 per month in order to keep our home and they have refused with all of these excessive charges added to our account. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:09/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My servicer to my mortgage keeps double billing me. My amount is set, and they keep sending me my invoice to pay double the amount. I do not think this is a correct way to handle my account. They give NO explanation whatsoever. I have tried on numerous occasions to get this resolved. I have written letters and emailed them about this. They answer back by saying I would have the issue addressed in 30 days, and still they continue to double bill me, without resolving this with their billing department.

  Business Response

  Date: 09/13/2024

  Please see the attached

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage from Loan Care was recently sold to New Rez who contacted Select Portfolio Servicing. SPS Paid off my loan from Bank of America, which I took out when I purchased my house, (2004) and had been paying $62 a month. SPS is now demanding $464.88 to pay them back for the loan. They will not accept partial payments or they will put a lien on my house. I did not ask for my mortgage to be sold to another company,, nor did I ask for SPS To pay off my loan. I was happy paying the monthly rate to Bank of America. Who has $464 in this economy to pay for a loan payout which I was handling fine with my $62 payment per month? It isn’t right that companies make decisions for us when there was no need to have the loan paid in full right now. I’m a single mother and don’t justify the liberty that big companies take, knowing that we have no recourse. What can be done? There are other bad reviews for SPS!

  Business Response

  Date: 09/10/2024

  See attached document

• Initial Complaint

  Date:08/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN SENT BOGUS CLAIMS OF DEBT BY THIS SELECT PORTFOLIO SERVICING, INC. WHOM CLAIM TO BE A " DEBT COLLECTION" AGENCY! I DISPUTE THE VALIDITY OF THE THE STATED FOREGOING DEBT, THE WHOLE AMOUNT OR AND ANY PORTION OF IT! I REBUKE IT & STATE THAT FOR A FACT, IT IS (NOT VALID)! I do not & will not agree in any form OF LANGUAGE that I owe anything OF THIS FALSE CLAIM! I HAVE READ OVER 450 COMPLAINTS TO AND ABOUT YOU WHICH LEAD TO FRAUD! FURTHERMORE THERE IS NO ORIGINAL CREDITOR & I REQUEST THAT INFO OF ORIGINAL CREDITOR, BECAUSE IT DOES NOT EXIST!! THEY ARE NOT, I HAVE READ OVER 450 COMPLAINTS OF WRONG DOING TO REAL LIVE PEOPLE FROM THIS SO CALLED (AGENCY) & ALL OF THEM WERE VERY SUSPICIOS AFTER RESEARCHING TONS OF INFO REGUARDING THIS BOGUS COMPANY "SELECT PORTFOLIO SERVICING, INC."! THEY ARE COMMITING FRAUD, STEALING FROM PEOPLE UNDER THE VISE OF BANKS USING THEM TO COMMIT THIS FRAUD! BANKS ARE SELLING ALLEGED DEBT TO THIS FRAUD COMPANY WHOM APPERARED OUT OF NOWHERE THEY ARE GOVERNMENT, & NOT REAL PEOPLE, THEY ARE ARTIFICIAL PERSONS, AN ABSTRACTION & A CREATURE OF MIND ONLY, "GOVERNMENT" ANTITIES CAN ONLY INTERFACE WITH OTHER ARTIFICIAL PERSONS, IMAGINARY, HAVING NEITHER ACUALITY NOR SUBSTANCE IS FORCLOSED FROM CREATING AN ATTAINED PARODY WITH A TANGIBLE ILLEGAL MANIFESTATION AS THIS IS, THAT NO GOVERNMENT AS WELL AS WELL ANY LAW AGENCY, ASPECT, COURT & SO FORTH, CAN CONCERN ITSELF WITH ANYTHING, OTHER THAN (CORPORATE ARTIFICIAL PERSONS), & THE CONTRACTS BETWEEN THEM! THEY ARE ALLCORPORATE ENTITIES, ARTIFICIAL PERSONS! I AM A PEOPLE, A LIVE WOMAN, FLESH & BLOOD! I WILL NOT BE BULLIED! THIS FACTUAL & TRUE & I DEMAND AS A LIVING BREATHING PERSON OF FLESH & BLOOD ALL PROOF & ORIGINAL DOCUMENTS, AS THERE ARE NONE! THE TRUTH IS OUT THERE NOW & IT IS BEING EXPOSED!

  Business Response

  Date: 08/22/2024

  See attached document

  Business Response

  Date: 08/28/2024

  We are unable to assist without authorization from our customer.

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22152572
  
  I am rejecting this response because: THERE IS NO INFORMATION HERE TO GO ON & I HAVE SENT COMUNICATION THROUGH THE MAIL SYSTEM, THIS RESPONCE IS INCOMPLETE & HAS NO MERRIT, WHAT SO EVER! THERE IS NONE!
  
  Sincerely,
  
  Suzie Shumway

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, *******************, made a call to Select Porfolio Servicing customer service and spoke with a representative with the name of *****. This representative was extremely rude. She treated me like if I was ignorant. She kept interrupting me every time I wanted to speak. At the end of the conversation I told she needed to have better customer service skills and to communicate and treat customer better with a lot more patience. She sounded very frustrated the entire call.

  Business Response

  Date: 08/19/2024

  Please see attached.

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SPS is my mortgage holder. We had an insurance claim for water and mold damage which the insurance company paid out on. Because there is a mortgage on the property our checks were co-signed to my wife and the mortgage company. We mailed out the check on April 29th overnight and it was deposited by SPS into the wrong *********** mortgage). All SPS had to do was sign and return check. It is now June 23 and as of 5:00 pm today, I still cant get an answer to a very simple question, When will SPS be returning my endorsed check back? We call every other day only to be told Its a process to transfer this money to the right account. I feel SPS has taken advantage and profited off our money and is dragging their feet on returning our check signed. Thank you for listening to us, Sincerely, *************************

  Business Response

  Date: 06/26/2024

  Select Portfolio Servicing, a mortgage servicer, is unable to identify any account associated with the information provided in the inquiry.

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company holds my mortgage since March of 24. I am escrowed and property taxes as well as homeowners insurance is paid on my behalf. My property taxes are paid quarterly (Feb, May, Aug, Nov). My previous mortgage company made the Feb payment. However the current company has not issued the payment due 5/1/24. The attached document dated 5/13 brought this to my attention and I have called every 2 weeks since then. I continue to be told "it is under review". No "review" takes this long. The document attached also states there is a tax sale on 6/26/24 if this remains unpaid. Which it will be because no company can get a payment and have it credited from Utah to New Jersey in 48 hours. They need to pay this on my behalf or release the entirety of my escrow balance to me ASAP and Ill pay the remaining 3 payments on my own since this company is obviously incompetent. Please assist in any way you can.

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage is currently held with Select Portfolio Servicing. (SPS) I do not escrow my taxes and insurance. My mortgage payment is $1052.96. For tax year 2022 I paid my Fort Bend County taxes in four payments. Without my knowledge, the mortgage company paid $949.36 towards my 2022 taxes. I paid all of the 2022 taxes. The mortgage company is charging my mortgage account the $949.36 and increased my monthly mortgage payment to $1118.89 to offset the balance they added to my escrow account. I do not owe the mortgage company any money. Fort Bend county sent a refund check to the mortgage company for $949.36 for their overpayment. The mortgage company claims they never received the refund and continue to hold me accountable for the money that is owed to them by the county. I have spoken with Fort Bend County tax department and the mortgage company numerous times to resolve this matter. It has yet to be resolved. I have been paying my original mortgage payment of $1052.96 on time every month. Because I refuse to pay the $1118.89 (which includes the escrow error amount) I am not able to make any of my mortgage payments via the online platform or pay by phone. The system will only accept $1118.89. I have only been able to make payments by setting up payments with a "live" customer service rep. (each time I have to explain why I am not paying the $1118.89) I need this issue resolved. It has been going on since September 2023. Your assistance is requested to get the mortgage company to stop billing me for the tax overpayment of $949.36 and get their money back from Fort Bend County.

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 31, 2017, Nationstar Mortgage and I executed a Home Affordable Modification Agreement (Loan No.: *******) The Modification Effective Date was May 1, 2017. I complied with all terms and conditions of the Agreement. On January 26, 2018, the first HAMP Incentive of $1000 was applied to my mortgage principal On or about November 2018, my mortgage was transferred to Select Portfolio Servicing (SPS) On January 23, 2019, the second HAMP Incentive of $1000 was applied to my mortgage principal On January 22, 2020, the third HAMP Incentive of $1000 was applied to my mortgage principal On January 19, 2021, the fourth HAMP Incentive of $1000 was applied to my mortgage principal On January 30, 2022, the fifth HAMP Incentive of $1000 was applied to my mortgage principal When I did not receive the sixth and final incentive of $5000 in January 2023, I contacted SPS and was told I needed to sign a Dodd Frank Certification. This was signed and returned on March 2, 2023. From March through October 2023, I received numerous excuses when I asked about the status of my incentive. In about November 2023, I was told that HAMP incentives are received by the Federal Government and applied annually in January, and that I would see the $5000 reflected on my February 2024 statement. This did not happen. On May 22, 2024, the Ombudsman representative informed me that the incentive would not be applied to my mortgage principal. SPS was withholding the incentive due to a missed deadline, not of the mortgage payments, but in returning the Dodd Frank Certification. As this certification was not part of the Agreement, I demanded that the basis for this decision be supplied in writing. I was told nothing would be provided. When I asked to speak with a supervisor, I was told, no. To date, no one at SPS has responded to my phone calls or email. Supporting documentation for this complaint will be provided upon request.