Complaints

This profile includes complaints for Ken Garff's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ken Garff

  111 E Broadway Ste 900 Salt Lake Cty, UT 84111-5235

  
• 

  Mercedes-Benz of Salt Lake City

  575 S State St Salt Lake City, UT 84111-3521

  
• 

  Jaguar Land Rover Downtown Salt Lake City

  150 E 500 S Salt Lake City, UT 84111-3216

  
• 

  Buick GMC Riverdale

  900 W Riverdale Rd Ogden, UT 84405-3719

  
• 

  Nissan of Orem

  285 W University Pkwy Orem, UT 84058-7301

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off to have service. My car had been shaking a little more than normal so I asked them to inspect that along with do my oil change. They informed me my struts needed to be replaced so they replaced them. I picked my car up and it seemed ok for a few miles but then started making a popping noise I have never heard my jeep make. It was too late to turn around as they were closed, so I took the jeep back the next day. As I was driving to the shop my tire flew off as I was exiting the freeway and flew so far it hit the top of an overpass and into a field thankfully missing other cars and pedestrians. I somehow am also ok, but now have A LOT of damage to my vehicle as a result to their negligence. Not only that but they completely put my life at risk amongst a lot of others by not securing my tire. It is the extremely bad faulty workmanship and I absolutely will never trust or purchase a jeep again just to avoid going to them for service. My service technicians name is ***** and he should definitely be evaluated on if he should be repairing cars. It also had appeared that someone had gone through my car in search for something to steal *** never felt so violated by a company.

  

  Business Response

  Date: 09/22/2023

  We have reached out to the customer and found a resolution.

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought used car from this dealership, it took them longer than a month to pay off my lease causing me to have to make an additional payment on my lease after they had the trade in on their lot for more than 30days. ******** calls, voicemails and messages and they did not respond. Finally, after about 3 weeks the finance manager responded with an email stating a refund was being processed for the extra payment I made on my lease. three weeks later, I'm still waiting for a refund and no one answers my calls.

  

  Business Response

  Date: 09/18/2023

  We regret any inconvenience experienced by ********************. We have already engaged in direct communication with ********************, addressing and successfully resolving the matter outside of BBB. We appreciate you bringing this matter to our attention, and we consider it an opportunity for improvement in our training and customer service processes.

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13,2023 my husband and I traded in our 2014 *************** for a 2023 ***** Tahoe. The vehicle had **** miles on it. The salesman and everyone were great to work with. On July 17, I went to our local courthouse to license my vehicle however they have never received the titling paperwork or sales tax that I paid at the dealership. I contacted the dealership that day and was told their **** store processes all the titles so they transferred me over there. I had to leave a message. I left 3 messages that week with no call backs. I called again the week of the ****************************************************** but the main clerk was out on vacation. I explained to the person that answered the phone my temporary registration was about to expire and I needed to pay the sales tax before I faced fines. They stated that they would send me another registration tag and would send the sales tax money. I did receive that. In the beginning of August they told me when I contacted them they were having trouble getting the title from Colorado but I should receive it by the end of the week. Today it is August 30, I still have no title. When I talked to them last week they said it was processed in Colorado on August 14 and I should receive it any day. Most of the time when I call I receive no callback from anyone nor do they feel that it is of any concern to address this issue. I am beyond frustrated with the business they have provided and do not recommend anyone do business with them again.

  

  Business Response

  Date: 09/01/2023

  My name is *************************, I am the General Sales Manager here at Ken Garff Chevrolet.  I have reached out and spoken with ****** regarding this issue.  The title has been processed and sent out, however not received yet.  We do believe that the title will be received shortly tho.  I will communicate again with ****** on Tuesday with an update and be the point of contact here at the dealership.  I am very sorry for your experience with our title department and will work to make sure this is solved ASAP.  Thank you.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2019 Toyota Rav4 Hybrid. Last year, in 2022, I noticed my headliner was damp during the rain or when I drove my car through the car wash. I took it to the dealership, and they told me they could not do anything unless there was an open recall. During this time, my kids were in and out of urgent care with a bad cough that would not go away. Finally, this year, I received a letter from Toyota about a potential recall on the roof rails of my vehicle. I took the vehicle into West Coast Toyota for repairs, and the mechanics stripped the vehicle down and found mold inside the vehicle. This was now a concern for my kids health. Meanwhile, the dealership gave me a loaner vehicle, which they made me go and swap out like three times. I called Toyota Brand Engagement to see if they could repurchase the vehicle because I did not want my kids in a vehicle that had mold, even though it was getting repaired. Toyota sent me a letter saying they would investigate, and if during the investigation a loaner was needed, they would provide one at no cost. During the investigation, West Coast Toyota called me, saying my car was ready. I told them I didn't want my kids in that car because of the mold and that I was waiting to hear back from Brand Engagement on the repurchase. I finally returned the loaner to West Coast Toyota, and they would not release my vehicle because I supposedly owed $800 on the loaner. I have been without a car for over a month because they will not release it. This whole situation has caused me sleepless nights and put a lot of stress on my health.

  

  Business Response

  Date: 08/30/2023

   

  Hi ****,

  I am glad that we had a chance to speak yesterday. It was good to hear that we assisted with the rental bill, and it was to your satisfaction. I would love to be your dealership point of contact as you continue to work with Toyota Brand Engagement. Please if there is anything I can do to assist, or any questions you have reach out to me. Thank You 

   

  Hoss H********

  ***************************

   

   

   

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I went into Ken Garff ****************** location and purchased a vehicle with a trade in on July 22, 2023.As of 8/23/2023 my trade in has still not been paid off as promised in the contract. This has caused me to make an extra car payment and additional interest.I gave the company 10 days to send in the payoff and then once I realized it still hasnt been paid I started calling them. My husband started calling them. If I was to truly count, weve called over 75 times. Most of the time the receptionist recognized our phone number and immediately transferred us to a voicemail. We left countless voicemails.Finally with leaving a bad Yelp review I was able to get someone named ***************************** to forward me a copy of the check. I called **** of America (this took until Aug 16) and found out that it was the dealerships fault for the returned Check bc they didnt provide a form that I had already filled out with the payoff. I called back, got another girl who said she would place a stop and overnight the check. This was on Aug 16. It is now Aug 25th. Still no payment. My husband called spoke to a guy named *************************** and he said he was sending a payment ASAP. This was on Aug 22, its now 8/26. Over a month later and my trade in has still not been paid off. This is financially impacting a customer and the dealership is not holding up their side of the contract.The amount of times my husband and I called and was treated as if we were beneath them now that they got the sale is ridiculous. We will never do business at this location and will continue to not recommend this location to anyone.

  

  Business Response

  Date: 09/01/2023

  In regards to *********************,

   

  I have been in communication with **** and have resent the needed paperwork to resolve this issue. I also followed up by sending over a copy of the tracking number and payoff check to her. Please let me know if there is anything I can help with. 

  Anthony 

  General Sales Manager 

  Customer Answer

  Date: 09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The engine in my 2015 Kia Soul is defective and needs to be replaced. I thought I was getting my pre owned 100K warranty through Kia but found out it's a third party warranty company not Kia USA. I have 70K miles on it and am being told the piston rings are shot. Piston rings are not covered under the warranty I'm now told which is strange as I've always thought of the piston rings as part of the drive train. The only way the piston rings would be shot at 70K is if there are other internal issues. There is a class action lawsuit agreementt because of rod bearing problems or other lower case problems. I had my rod bearing sensor replaced 3 months ago as it went bad. I think fragments from internal problems relating to the recall issue are what damaged the piston rings. My car is currently using a quart of oil per week and will only get worse. Also the oil " blow by" is going into the exhaust manifold the clogging my catalytic converter to the point it will have to be replaced well before it should be at $2,500 per replacement which will continue with this happening requiring multiple catalytic converter replacements. I bought this vehicle because of the warranty offered thinking Kia would stand behind their vehicle. Iwas told to call fidelity warranty as they were the warranty people which I was not aware of to be told the piston rings are not covered which is completely dishonest as a"powertrain" warranty. Kia said it might be the recall issue but I would have to pay for a teardown of the engine and reassembly if the recall issue is not the reason for piston rings being shot at 70K. As the customer buying a car from Aloha Kia I am very upset that I have to jump through hoops to try and have a defective engine(powertrain) replaced. They have been not been communicating with the agent at KIA customer care. Seems like they're trying to outlast me by passing the buck. I would like to resolve this issue without any animosity or involving a lawyer or bad publicity and the ball is in their court. I want the. To do the right thing.

  

  Business Response

  Date: 08/31/2023

   
  RE: Complaint Response ID ********.    
  
  Dear Ms. *******, 
  We appreciate the time *********’s have taken to express concerns with their vehicle and our services at our Aloha KIA Airport location in Honolulu HI along with you giving us the opportunity to respond accordingly.  We are saddened to learn that Purinton's have reached out to a 3rd party in an attempt to seek resolution as opposed to continuing to work with our locations management team who has been diligently attempting to address all of their concerns and file the appropriate cost coverages on their behalf with KIA Motors of America.  It is always our desire to address concerns upfront and timely. 
  Currently, the *********’s vehicle is in our service center for several mechanical issues, and we are working directly with KIA and our warranty partners to seek coverage on the items we can identify as components with a mechanical breakdown along with addressing this directly with the *********’s on several occasions.   
   While they feel that they have had an engine malfunction and it should be replaced and covered by their warranty, we have not been able to determine this as of now and further diagnostics and approvals will be necessary before condemning an entire engine.   
  For the components we identified as having a mechanical breakdown, we have obtained approval to repair and replace these items and have moved forward with completion.    
  In response to replacing his engine as he requests due to the piston rings wearing, we have identified some troubles in these areas and have advised him on our recommendations as further diagnostics is needed along with physical disassembly of the components in questions to determine the exact cause of failure.  Without seeing physical signs of a mechanical broken component, we are unable to determine adequate warranty coverage.  As a precaution, we have also informed him that the warranties he has do not cover items that have worn out from usage or lack of maintenance along with preparing him for estimated repairs costs if this is the case.   
  It’s important that everyone understands that our dealership locations and our associates do not determine the warranty coverages nor do they approve or decline such.  We report our diagnosis and findings to KIA Motors USA who makes the coverage decision.  Any work requested outside of KIA warranty guidelines will need to be contracted and paid for by *********’s at our locations.  

  
  Please feel free to contact myself or our location service manager Jackson M******* if you have further questions or need additional assistance. 
  
  Respectfully, 

  Gary H*

  Servvice Director

   

   

  Customer Answer

  Date: 09/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:Thanks Gary for your response. KIA has had my car for six weeks without resolution. I bought my KIA understanding that it had a power train warranty.  Your claim of piston rings not being covered is ridiculous. Anyone reasonable person with any car/engine knowlege would assume piston rings as part of the power train. You promote your power train warranty and you need to stand behind it. Respectfully,  *** ********* 
  
  
  Sincerely,
  
  
  
  *** *********

  

  Business Response

  Date: 09/14/2023

  As a negotiated resolution, we have been able to obtain goodwill approvals to repair this engine concerns in question from KIA Motors America to cover the necessary components to correct the engine concerns only.  Since the repair causes were determined to be wear and tear and not a manufacturing defect or mechanical failure this type of corrections is not considered covered under the KIA's limited new vehicle warranty and will be considered as a one-time customer satisfaction gesture of the engine only.  Any and all other concerns or incidental components needed to maintain the vehicles overall safety and well-being will be the responsibility of the owner along with alternate transportation until the vehicle is completed.

  We now consider this case resoled and closed. 

   

  Please feel free to contact our location service manager Jacksom M******* or myself if you have any questions on need further assistance.

   

  Gary H*

  Customer Answer

  Date: 09/18/2023

  
  
  Better Business Bureau:
  
  I want to thank the team at Aloha Kia for their diligence and patience in working with me to resolve the engine issue with my Kia Soul. Service Director Gary H* and Service Manager Jackson M******* understood my concerns and backed their warranty. I 100% recommend Aloha Kia to my friends and family. I am a happy Kia owner 
  
  
  
  Sincerely,
  
  
  
  *** *********

• Initial Complaint

  Date:08/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ******* Palisade **** from ken garff ******* southtowne. The basically charged ************************************ you can track the car and that its something that cannot be uninstalled. Come to find out the car already has gps tracker on it and can do all the same functions through the ******* app. This is blatant lie and tactics to make extra money, please investigate.

  

  Business Response

  Date: 08/25/2023

  I am writing to you today to apologize for the confusion and frustration you experienced regarding the theft protection fee for your new ******* Palisade. 
  
  I want to assure you that we take customer satisfaction very seriously. We would never intentionally mislead a customer, and we are committed to making things right in this case. You will be issued a full refund for the theft protection fee.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2017 ******* Elantra from this dealership on May 31st, 2023. It is financed. My salesman, *************************, gave me the impression the vehicle runs great and the only pre-existing issues the car had was body damage that I was told would be fixed. When I took the vehicle in for emissions, it failed. I brought the car back the same day I had emissions done and there was no sense of urgency in getting the vehicle fixed. I explained to them I cant register the vehicle if it doesnt pass emissions. I was told the service manager would reach out within 5 days, that didnt happen. A few more weeks passed, when the car started overheating. At this point, I had escalated the issues to *******************, the General Manager. When I spoke to him on the phone, he claimed he had not received any of my emails and we agreed on a day to drop off my vehicle for repairs. I dropped my vehicle off on July 14th, 2023, and 35 days later, they still have my vehicle, and it is not fixed. The temp tags have expired since its been sitting on their lot and they would not assist with issuing new tags, even though the vehicle cant be registered. On Aug. 8th, 2023, I sent the ** an email in regard to returning the vehicle, he did not respond. I then sent him a text to his personal number on Aug. 17th, 2023, he did not respond. Communication from the dealership has ceased. I simply want to return the vehicle, get my down payment back and be done with this dealership.

  

  Business Response

  Date: 08/25/2023

  We have provided the customer with a vehicle to drive while the vehicle has been in the shop.  The reason for the emissions was a faulty gas cap that has been fixed.  We delivered the car and you drove for an extended period of time we also had some bodyshop things to fix on the car.  It is currently being done with the vehicle I will make sure once that is finished we provide a temporary tag extension.  

  Customer Answer

  Date: 08/25/2023

   
  Complaint: 20493195
  
  I am rejecting this response because:

  The vehicle shouldn't have been sold to me in the first place. Providing a loaner does not rectify the dishonesty, poor communication, lack of professionalism and extended wait time on the vehicle being fixed. I simply could've purchased a vehicle elsewhere. Also, they failed to diagnose a complaint on the car. I want to be be rid of this dealership.

  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/28/2023

  ****,

  The vehicle is ready at the dealership for pickup.  We have done all the work that was promised and fixed the issue for the emissions.  The vehicle at time of purchase was put through a used car inspection and all items were fixed at that time.  We checked the vehicle back into the shop because it did fail to pass emissions at that point after it was diagnosed was a gas cap failure which we replaced.  Also at the time of sale we agreed to fix the bumper which also has now been completed.

  Thanks,

  Tysen

• Initial Complaint

  Date:08/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20th, I called Ken Garff ****** ******** to purchase a Tacoma TRD, its now August 18th and the deal is being reversed. Ive never experienced a car sale as bad as my experience was with Ken Garff. I searched the **************** and ******* for the Tacoma I wanted, Ken Garff ****** ******** was the only dealership who had the vehicle. I chose to use my own financing, ***************** offered me a better interest rate than Ken Garffs financing options, this is when the problems started. After sending the dealership 1k to reserve the truck, I sent a cashiers check for ***** for a total down payment of *****. ***************** sent a check for the remaining balance, the deal was completed and documents were signed, the last step was vehicle delivery to my home address in ***********. The sales rep and finance manager said they couldnt deliver the vehicle until after the 21st of August, the excuse was for the lack of delivery drivers. I called management with concerns about this deal and the delivery date, he said they were still waiting on a check from WyHy, but the check was delivered on the ********* have tracking info that proves this correct. WyHy contacted me and said the check was sent, but now Garff ****** is asking for another check. I filled out the required forms and another check was issued. I called the ** at Ken Garff ****** to express concerns again, after a month of misinformation coming from my sales rep and finance manager, I felt I deserved an explanation to repair trust with the company, thats not what I got. The ** offered to refund my money and back out of the deal, I was shocked at his offer after spending a month to close this deal. I purchased insurance for the vehicle, insurance was required for the sale. ************** in ****** ** had the model I wanted but I preferred the color of Garffs Tacoma. This experience with Ken Garff ****** ******** has been a colossal waste of my time and I lost money in the process.

  

  Business Response

  Date: 08/21/2023

  The General Manager of the dealership reached out personally to *************** on 18th of August to explain the delay in shipping his vehicle to him 308 miles north of ********* For the safety of our employees, we do not deliver vehicles- *********** with outside companies that provide insurance coverage and remove the liability from our dealership.  This delay was unacceptable, so we provided **************** the opportunity to accept a full refund of his purchase, which he accepted. 

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26/2023 I took my vehicle in for service because my check engine light was on, after they inspected the vehicle, they told me it was a part of the transmission that was not working and it was gonna cost me $1,578.32. because it was just a part of the transmission. they said the transmission was fine. I agreed to have that part changed, they guarantee it for a year, about a month later, the check engine light came back on. I took it back on 08/2/2023 and this time they told me that the truck was gonna keep giving me the same problem and that I shouldn't drive it, and that I need a new transmission, and it would cost me around $9000.00 + to have it changed. I am looking to get back what I paid, because they did not fix the problem and instead they told me that it will keep happening and to not drive the vehicle, I cant trust the service they sold me since they inspected the vehicle and told me it was just a part not the whole transmission. I will be taking my business elsewhere, as I feel they have scammed me.

  

  Business Response

  Date: 08/14/2023

  I the customer relations manager ********* spoke to the customer regarding matter. The customer advised that her father was quoted ****+ for a new transmission after paying for a partial job on the transmission that was guaranteed for a year. I got together with shop *******, *** that assisted the customer, and the general manager to go over all information that was gathered. It was found that the solenoid job was conducted as a first step that will assist in prolonging use of the vehicle which asm guaranteed for a year but failed at the one month ***** It was also found that the asm does not recall giving that quote and advised that the **** was offered as a quote to purchase the customers vehicle without the transmission repair. The customer states that she does not recall that being the conversation that took place between her father and the service advisor. I apologized to the customer for the entire matter that has transpired and miscommunication that could have taken place. It was offered to the customer to credit over the full amount toward the transmission repair that would cost ***** even. The customer declined and in the interest of customer satisfaction it was decided to refund the entire amount totaling $1,630.00. The check has been created under check# ****** and I called the customer advising the check is ready for pickup as requested, she advised that she will be having her father pick his check up within the next hour.