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Business Profile

Online Retailer

Peejamas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Peejamas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Peejamas has 3 locations, listed below.

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    • Peejamas

      10 W 100 S Ste 510 Salt Lake Cty, UT 84101-1598

    • Peejamas

      3350 S 2940 E # 9251 Millcreek, UT 84109-7012

    • Peejamas

      10 W 100 S Ste 602 Salt Lake Cty, UT 84101-1687

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of peejama short bottoms along with a pack of boosters 12 days ago with no update on shipping. Ive reached out to customer service 3 different times and they don’t respond. Their phone number goes right to voicemail without an option to leave a message. Their customer service is unacceptable and according to various social media postings they do this on a regular basis. Horrible company.

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Peejamas and paid for the fastest shipping. My order didn’t arrive when it was supposed to, but a couple days later is marked as “delivered”, but nothing got delivered to us. It says it was delivered to Sumner, I don’t even live there! I contact Peejamas on Instagram and email and never got a reply. Their contact phone number goes straight to voicemail. What a horrible experience, extremely poor customer service. I want my money back!

    • Initial Complaint

      Date:08/11/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pre-ordered Peejama’s potty training pajamas back in March 2023. I received an email regarding shipment in May 2023 that they will be shipping out in next few weeks. I received another email saying they will start shipping out. I emailed and messages the company’s contacts but they have been giving me the run around and I still haven’t received my products in August. The contact person responded that they will “guarantee” my order will ship out and I waited two weeks with no shipment or any update. This company has been irresponsible and very shady about the whole process. I’ve never had such a bad experience with a business. I either want compensation with my products or want my full refund.

    Peejamas is NOT a BBB Accredited Business.

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