We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Del Sol, LC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order ********* on November 25th, 2021 - 2 shirts and some glow putty for my children. They charged the full amount, in US dollars Nov 28, but did not ship the full order. I have a shirt Im waiting for, and the order stays says Unfortunately this product is no longer for sale so it cannot be reordered. So only one child gets one. They have not provided an eta or refund, my order is still pending. I would like the shirt, but if they cant ship it, I would like a refund. I have sent 3 emails over the past month, left a voicemail, and tried to contact them on social media, none of which they have responded to. I just dont want to pay for something Im not getting.

    Business Response

    Date: 01/25/2023

    The item remaining in this customer's order is stocked out, unfortunately. We contacted the customer and issued a refund and reached out to her to apologize for the delay in resolution. In addition, we provided her with a promotion code for a future order.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had ordered about 8 items from the del sol website. After ordering we found that we had accidentally ordered 2 pairs of the same glasses and only wanted 1 of those. We tried calling as soon as we had realized so we could have it fixed before it was shipped. They told us that they would not be able to see the order right away to call back in an hour or so. We called back later and was told that they still could not see it and that they would call me back when it came through. They never called back and we called back a couple days later when we got back from vacation and they told us it had already shipped. So this was super frustrating but not near as bad as the rest of our experience. They gave us directions to be able to return the item. We did so and returned it within days of getting the instructions. Its now been 3 weeks and no refund has been submitted and no responses to our emails or phone calls. None of this would be an issue if they replied to our email or called us back in the last few weeks. The **** gave us a tracking # so we would know that they had received the package and they did on Nov. 7th 2022. When calling the phone number on their website it does not give you an option to talk to anyone. They tell you to contact them from the website, which we have several times without a reply back. It's now Nov. 29th **************************************************************************** their email that told us how to return the item. After explaining everything to the rep. she then forwarded me to a voicemail instead of trying to help me in any way. Bad communication is one thing but no communication is even worse. We just want our money refunded for the glasses we returned.

    Business Response

    Date: 12/12/2022

    Our **************** Representative, Ally, researched what happened with this return and the reason for the delay for a refund.  
    We have since contacted the customer and apologized and initiated the refund.

Del Sol, LC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.