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Business Profile

Insurance Companies

Prime Insurance Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Prime Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prime Insurance Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a commercial policy with this company for a year. I tried to renew it, but they are refusing due to a personal conflict with one of their employees and myself and a serious misinformation from my Agent. My agent misinformed Prime with confidential information that was between myself and my agent. They are singling me out for no reason and because of this my company is losing thousands of dollars a day. They are the only company that insures amphibious vehicles at a reasonable rate and they are not renewing my policy due to one of their employees having an unknown issue with me. I've never had a claim, I have a clean driving record and my only other chance is with the **************** insurance program which will place my customers at high risk since they will not give me the coverage I need that I had with Prime. There is absolutely no reason that I should be in this situation and nobody is willing to help out.

      Business Response

      Date: 03/02/2023

      Tell us why here...
      ************,

      Thank you for providing information on your experience with our company.  We have reviewed
      The details and stand by our decision which was conveyed to you earlier.   If you wish to
      Discuss the matter further, please reach out directly to our offices at ************.

    • Initial Complaint

      Date:09/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since June of 2022 I have been trying to be made whole after a truck hit my parked car and I have made many attempts to contact them leave phone messages send paperwork requested and get no response from them!! Please investigate this company and my complaint thanks

      Business Response

      Date: 10/04/2022

      Hello,

      Please be advised payment has been issued to Geico Secure Insurance Company per their subrogation demand. This claim is paid and closed. Please consider following up with your insurance to verify additional matters. 

    Prime Insurance Company is NOT a BBB Accredited Business.

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