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Business Profile

Online Retailer

Kiierr International, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Kiierr International, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kiierr International, LLC has 3 locations, listed below.

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    Customer Review Ratings

    1.86

    Average of 14 Customer Reviews

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    Review Details

    • Kim K

      Date: 07/03/2025

      I ordered my laser cap through ******. I registered it and sent in a before photo a day or 2 after receiving. I have used the laser cap 272 for 7 months with zero improvement. I am currently attempting to return it within the ******* day 7 month guarantee with an after photo but am unable to contact the company. I have tried live chat (was told to send email), calling (voicemail is full), sent email (was marked undeliverable) and am now attempting to get to them through service or sales department. I will come back and change this review is I am able to successfully return this for a full refund.

    • Lorne C

      Date: 02/04/2025

      They don't use red light lasers. They are simple LED diodes like most caps and do little to stimulate hair regrowth as they claim. Their "guarantee" is also fiercely defended despite being a sham. They use Trust pilot to support their claims And bring down negative reviews. They claimed to have responded to my request for a refund but that it was 14 outside of their 7 month limit, conveniently not noting my call before the "limit" was reached where I was told I would have to wait. A true low light laser diodes is almost double the size of their LED light and the power supply would be substantially larger. Don't waste your money or time.

    • ERIC T

      Date: 01/29/2025

      I have left several messages via email, text and voice mail and have never heard back in spite their promise to get back to customers in 24 hours. Terrible customer service. Looking into legal action.

    • Andrea H

      Date: 11/21/2024

      Total and complete WASTE of $$$$$ Less than 3 weeks after purchasing their red/blue light face wand, it stopped working. Then trying to get their customer service to respond is impossible. They lie saying they never revcd any emails yet no sign email wasn't delivered. Everything they sent me is cheap & poorly designed. Their charging cord is less than 10INCHES long. Cheap eye protection as well. It's useless. The owner is GRIFTER and conartist as he appears in a brief video applauding customers for buying his cheap crappy products-- for cheating them out of their hard-earned money.

    • Sammy B

      Date: 11/16/2024

      I started using my cap in March of 2020 and I did start seeing results after following the instructions. It was working for me but I had an issue that I couldn't resolve on my own and after a couple of email exchanges I received a brand new cap system with no hassle.i couldn't be happier with my experience. But it is important that you actually follow the instructions!

    • Alejandra J

      Date: 07/17/2024

      Alejandra J

      Date: 07/17/2024

      I purchased a Kierr 272 laser cap on May 2024, after using it only five times, and after three weeks that I purchased this cap , the cord and the cable that supposed to be attached to the cap wouldnt connect. I contacted Kierr customer service and ask if it was under warranty they said that yes and to send it. I sent it and only to be notified a week after that that the damage of my cap falls outside of their scoop of a regular wear and tear and that they could offer to send me a new one but that I had to pay $300 dollars. Are you kidding me, I paid almost $900 dollars for the cap and after only a few weeks didnt work, what happened with the warranty I am extremely disappointed with this company. The warranty *****, dont buy this product, its a waist of your money!

      Kiierr International, LLC

      Date: 07/23/2024

      The customer did damage the cap which does not fall under warranty. However, we did offer to replace the cap at no cost.

    • Wendy V.

      Date: 01/20/2024

      Wendy V.

      Date: 01/20/2024

      Don't buy from this company. They are scammers. Lousy customer service also.

      Kiierr International, LLC

      Date: 01/22/2024

      This customer claims that we falsely advertised the product. They believed that it was an all in one laser cap/ball cap. However, as clearly written and shown through a photo on the purchase page, it is a separate laser helmet and ball cap. It only takes a few moments on the product page to see this information. Although the customer may have not realized this before purchase, in no way is our product or company a scam and we have this information readily available. We have responded to her emails explaining how the product works along with our return policy. She is welcome to email us anytime if she has different questions that we have not already addressed.

    • Mary Jo J

      Date: 10/18/2023

      Mary Jo J

      Date: 10/18/2023

      They do not respond when sending emails or leaving a voicemail.

      Kiierr International, LLC

      Date: 10/20/2023

      This cusotmer disputed their purchase so all futher communication is being handled through the dispute process.

    • GINA A

      Date: 06/15/2023

      THERE PRODUCT DOES NOT FIT AT ALL. THEY GUARANTEE MONEY BACK, BUT ITS A LIE. THEY WANT A 25% RESTOCKING FEE. THAT IS $350 FOR NOTHING. STAY AWAY. I AM LOOKING INTO LEGAL RECOURSE.

    • Martin T

      Date: 06/10/2023

      Terrible customer service They try and bribe you with a good review to get a replacement part Not sure if it even works Buy beware

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