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Business Profile

Smart Home Security

Paxi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Home Security.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I backed an Indigogo campaign for Daniel Swiss’s LightCam project and he’s been stringing us along for 6 years, and most recently claimed last May that the product had finally been produced and was being sent to backers. Per the campaign rules, I seek a refund for nondelivery. He has lied repeatedly and refused to refund backers.

    Business Response

    Date: 02/28/2024

    We have paused fulfilling as we are working on rebuilding the software for the app. We have the cameras, and will ship as soon as we can. According to Indiegogo's terms we have as long as it takes to deliver. We are still working non delivering. We will do refunds after all backers who are still waiting for their perk have been fulfilled. All funds were long ago committed to this project and considering refunds would be disrespectful to those who are still waiting as it would slow or endanger the fulfilment of the product period. 

    Customer Answer

    Date: 02/28/2024



    Complaint: ********



    I am rejecting this response because:

    1. I know that you have refunded other backers and I would also like my money back. 

    2. I have no confidence that you will ever deliver and I consider 6 years sufficient time to prove that. 

    3. Your last update to the campaign was last May, where you said, “We are now ready to begin shipping small batches to Presales and Backers as we are able to handle new users.” If you were really planning to deliver the product, or even really doing software updates, then you would have communicated that since then.  

    Sincerely,



    ******* *****

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 LightCam from Paxi.com. Order # **** I received them after many weeks, but they were not fully functional. I notified them via [email protected] -telling them the cameras are not fully functional even with a computer engineer's help-and asked for return instructions. They emailed asking if I had searched for the listed app. I replied that I had and it didn't help. I then said I wished to return them for refund. I've never had any response since then although I continued to contact them by both email and text.

    Business Response

    Date: 02/13/2024

    Unfortunately this customer had their product past the return period.  

    Customer Answer

    Date: 02/14/2024



    Complaint: ********



    I am rejecting this response because:the order was "out for delivery" on January 20 2024.  I have the email .  I had been emailing Paxi for weeks asking for return instructions with no reply received.  Their site offers no return instructions.  I haven't had the cameras for even a month.



    Sincerely,



    ***** *******

    Business Response

    Date: 02/28/2024

    This person is past the refund period. 

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I backed the LightCam project in 2018 on IndieGoGo. To this date, the creator has been spotty and non-responsive to requests and has failed to fulfill perks. Thee have however, started selling this item on their own personal website under the name "Paxi". Their website claims to have 101 verified reviews. This tells me either the product has been created, but they are failing to fulfill backer orders, or they are continuing to scam people by continuing to sell, but not fulfill orders. The way they are managing their IndieGoGo campaign breaks IndieGoGo's following terms of use:Campaign Team Obligations (shortened, read the full TOU here: ***************************************************************)When you create a Campaign on the Site and ask for Contributions, you understand that you are entering into separate legal agreements with both Indiegogo and with your Contributors, and the following rules apply (in addition to all other Terms and Additional Policies). Make good faith efforts to fulfill the Perks associated with Your Campaign in the timeframe that You communicate to Contributors, and prioritize fulfillment of those Perks. Be responsive. Respond promptly and truthfully to all questions. Updates. Provide substantive and quality updates at least once a month to Contributors. Immediately notify Contributors if there are obstacles or delays. If you have received the Contributions from your Campaign, but are unable to deliver Perks, issue refunds to Contributors. Comply with Laws. Comply with all applicable laws and regulations in statements concerning Your Campaign and ****(s), the use of Contributions and delivery of Perks. Be Truthful and Transparent. Campaign Team Members should be ready, willing, and able to substantiate claims your Campaign makes, including but not limited to product features and capabilities, the stage of product development, and timelines for delivery with verifiable evidence if requested.

    Business Response

    Date: 01/19/2023

    Please submit you request to ******************************************** and we will see what can be done. 

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has fraudulently raised money via IndieGoGo. None of the products sold to clients were ever delivered. The same company has reopened in Utah under the name Paxi Lightcam. This website is also taking fraudulent pre orders for a product not to be delivered. The website clearly contains false and misleading (and incomplete) information to lure deposits for a non existent product. The reviews on the site are all fake and false generated on the same date range.
    Refunds have been requested and unanswered. Complete fraud.

Paxi is NOT a BBB Accredited Business.

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