Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The door-to-door salesperson doesn't respect the NO SOLICITING sign. Looks like I'm not the only one. I do not want to be added to your no-contact list. I only want you to read the sign and respect my wishes and those of other people tired of having their doorbell rung for a sales pitch. A change in company policy is all I'm asking for.

  Business Response

  Date: 03/24/2025

  Hello Mr. ******, 

  We are sorry to hear your no solicitation sign was not honored. We train our representatives to always treat every interaction with kindness and respect. We will issue a reminder to all that this is to extend to signage. If you would like to be added to our no contact list, please email [email protected] with you address. Thank you for bringing this to our attention. 

   

  Kindly, 

  ******

  Sunder Energy

  Customer Answer

  Date: 03/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $150, 4 months later after deciding not to go with the company. I canceled within the 3 day grace period. I was told numerous time that there would be no change if I did and their still was. I’ve called 3 times with no response and have sent 3 emails with the same result. They say they will reach back out within 24 hours it’s been 72 and still no answer.

  Business Response

  Date: 02/04/2025

  Hi ****, 

   

  We're sorry to hear you've had anything less than an exceptional experience with Sunder Energy. I can't find you in our system, can you email us with more information about this charge so we can look into it further? Please contact us at *********************. 

   

  Kindly, 
  ****** 

  Sunder Energy

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a no soliciting sign on our door and this company has rung our doorbell three times over the past year. There is no way to miss the sign. When we answer the door the salesman says he's not a solicitor he's informing us of 'energy options.' If you are selling something you are a solicitor. We want the visits to stop immediately and the NO SOLICITOR sign to be respected.
  This company has done the same thing to several of our neighbors that also have similar signs on their doors. We just want this company to leave us alone.

  Business Response

  Date: 02/10/2025

  Hi *******, 

   

  We're sorry to hear your signage for no soliciting hasn't been respected. We would like to add your address to our no contact list. Can you please email us at ********************* with your address so we can put you on the list? 

   

  Kindly, 

  Brandi

  Sunder Energy

  Customer Answer

  Date: 02/10/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunder came to our home with an offer to install solar panels at no cost under a program that we were told could lower our electric costs. We were told repeatedly that we would pay a set amount for our power with small yearly increases. We were also told repeatedly that we would only have one bill. Our electric bill averaged about $130 a month before this. We are now being billed almost $100 a month from CMP, for delivery charges and overages. So our bill went from 130 to $230. I have a feeling this is a case of "let the buyer beware". I got no response from emails I sent to Sunder and the Maine branch seems to have disappeared. I am so angry and disappointed by this. Also, the guy from Sunder who explained the contract was gone from Sunder a couple of weeks later. We were lied to repeatedly by him.

  Business Response

  Date: 01/22/2025

  Hello *** ****, 

   

  We are sorry to hear you have had anything less than an exceptional experience in your solar journey and with anyone who may have represented Sunder Energy. We tried contacting you when you emailed regarding this issue but your voicemail was full. Please contact us at ******************************* so we can get in contact with you!

   

  Kindly, 

  ******

  Sunder Energy

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company did nothing but sell myself and my family 75000 worth of solar equipment that has not worked properly since day one. No one helped with issues after or during installation. They got their pay checks and disappeared. They also let the installation crew install Solar equipment on a 50 year old breaker box that less than one year later needs replaced and has already been temporarily fixed by and elecrician once. Because when turning the breaker back on per Sunder Solar's installation companies partner company Freedom forever my solor box blew! I was compensated by Freedom forever for time my solor system was not working appropriately one month or more $269. And they check BOUNCED! DO NOT DO BUSINESS WITH SUNDER SOLAR OR FREEDOM FOREVER

  Business Response

  Date: 12/23/2024

  Hello Ms. *******, 

   

  Thank you for reaching out regarding the issues you have experienced with your solar system. We are so sorry to hear you have had anything less than an exceptional experience with Sunder Energy. We understand your complaint is surrounding issues with the system itself and ask that you contact Freedom Forever directly to resolve or remedy these issues as your contract is with Freedom Forever who Sunder Energy is no longer associated with. Freedom Forever can be contacted at ###-###-#### or **********************************. 

   

  Kindly, 
  Sunder Energy

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ******* came to my house selling a solar system. he told me that the electricity would come from the grid and i wont have an srp or aps electric bill. he said my total electric bill would be 96 a month for 3 years. In addition he promised that i was gonna get a ***** check for signing up. none of that was true and i was stuck with a high electric bill monthly from srp and i never recived a ***** check. kenmar is a liar and i want to be compensdsated

  Business Response

  Date: 11/14/2024

  Hello *** ******, 

   

  Thank you for reaching out to us so we can address your concerns. We apologize for any unsatisfactory experience you have had with Sunder Energy and our representatives. Our team will be contacting you shortly to get more information to investigate your claim. Thank you for your patience while we work toward a resolution. 

   

  Kindly, 
  ******

  Sunder Energy

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We worked with **** ***** from Sunder and it has been a total nightmare experience. It has taken over a year to get the system activated and we had to cover the loan payments for 6 months due to us replacing a broken window without a permit (something we didn't know we needed). The company told us they no longer have to reimburse our payments because of this even though this was never communicated to us. We resolved the issue with the permit within a month and it took Freedom Forever 3 months to send a technician to fix the error in the system, this is also after they installed it in the wrong spot in the first place. We were then told we could get PTO from the city within 3-5 business days. I called endlessly for 3 months and kept being told to call the city to see what the hold up is and after finally getting a empathetic manager on the phone at ******** he admitted they never actually submitted the paperwork to the city. He did so immediately and our system was finally activated 1 year later. Now that it's running we are still getting an energy bill even though our sales person told us our system would more than produce enough energy during the day to offset our nightly use from the ******* top it all off the roofing company they used were absolutely awful, left garbage every day, nails everywhere and even stole my ladder. The work was so poor as well we had to have them come back multiple times to fix the horrible workmanship. Absolute nightmare of an experience and I hope this warning will keep anyone away from working with Sunder Energy and Freedom Forever.

  Business Response

  Date: 10/21/2024

  Hello *****, 

  Thank you for reaching out with your concerns regarding your solar system installation and production. We are happy to have your sales representative contact you to discuss your production and offset. Unfortunately, all of the issues regarding the installation of your system from roofing issues to permitting are a result of the installer, Freedom Forever. We encourage you to reach out to Freedom Forever at ************ or ********************************** so they can address these delays, payments, and all of your other concerns. Freedom Forever is no longer the installer for Sunder Energy and all claims regarding your system will need to be handled directly with Freedom Forever. 

   

  We apologize for any unsatisfactory experiences you have encountered with Sunder Energy and look forward to answering your questions regarding your production and offset. Again, all other questions will need to be directed to Freedom Forever for a resolution. 

   

  Kindly, 

  
  ****** B

  Sunder Energy

• Initial Complaint

  Date:10/04/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for solar, I had no problem contacting someone for assistance. I have been receiving invoices from NVEnergy and I was wondering why, as I was told that would stop entirely. I have tried on numerous occasions to reach out to someone. First, to the person that I was working with in the beginning. No response. I can only assume that she no longer represents the company, however, I should have been contacted by someone. Also, when I couldn't reach anyone to speak with, I was given the option of sending an email request, which I did, however, I never received a response. I am now questioning my contract with this company as I was told if ever there is an issue with one of the panels, that they would fix or replace - free of charge, however, how would I ever reach someone for this assistance? I do not want to do business with a company that does not hold up to their end of the bargain. I believe that at this point in time, I would like the panels removed and my contract stopped. I obviously still owe for my new roof that was installed through channels with the solar company, however, that can be written under a new contract with the roofing company. I feel extremely taken advantage of and I do not want to be affiliated with the solar company.

• Initial Complaint

  Date:06/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, salesman named ****** from *************, ** came to my home offering solar panels. After politely rejecting his proposal for solar panels, the gentleman refused to shake hands because I did not make an agreement with him. I let him know that shaking hands is respect concept and he just said I only shake hands when people agree. If this is the type of individuals Sunder energy has working, they need to review complaints to oust those employees.

  Business Response

  Date: 07/03/2024

  ****************, 

  We apologize for the unsatisfactory experience you had with a sales consultant representing Sunder Energy. We strive for all current and potential customers to be treated with respect regardless of whether a contract is signed or not. Thank you for bringing this to our attention, we will discuss proper and polite practices with all of our sales consultants in an effort to ensure all homeowners experience exceptional interactions with anyone representing Sunder Energy. 

   

  Kindly, 

  *************************

  Sunder Energy

• Initial Complaint

  Date:06/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aggressive door to door canvassers at my Temecula CA residence today.Would not take NO for an answer., demanding to know why I had not put solar panels on my roof.Then started lying about one of his competitors going out of business, poor information btw. Always leaves a bad taste in your mouth when someone you just met starts bad mouthing someone or something you actually know quite a bit about.Then thought that it would be good for a door to door canvasser to give financial advice to me because he had read a ************************* book!Not sure if its required company reading or that was just from his book of the month club.Very, very rude Soliciting within the City limits of Temecula without a solicitors license.

  Business Response

  Date: 06/13/2024

  Thanks for bringing this to our attention ****. We are sorry you had a bad experience with our representative. Will you please provide the name or ID of the rep you with whom you interacted? We will investigate the situation and ensure any questionable behavior is corrected. Please feel free to reach out to us directly with this information, as we would appreciate being able to communicate with you directly and efficiently.

  Email: *******************************

  Thanks.