We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Contractors

Sunder Energy, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint has to do with solar installation on my home. I signed up to have them install solar, and finance the **** through mosaic solar. The installation was completed on 4/6, we signed up on 3/15. After the solar panels were installed, we heard nothing further on the progress. I reached out to the rep from the company regarding this, and he kept stating that they were waiting on the city to inspect the panels. Weeks go by, we still hear nothing about the progress. Fast forward to now, we finally have the inspection passing via the city and are still waiting on our permission to operate. The technician advised us to file for a refund of the monthly payments that we are paying for the last couple of months as we were not supposed to be billed until 45 days after our Permission to Operate was given. I've submitted a request for both August and July's bills, with no information from customer service other than it's processing, for July, and August needs to wait until August 1. We were also told that our **** would be the same for the solar financing each month, for the first 18 months after which the **** would go up if we didn't use the tax refund on the ****. We accepted that term. We've seen 2 bills, the first one as ******, financing at ****%, which is what we agreed to. August's **** is ******, with a new rate of ****%. We have done nothing to cause the interest rate to go up over the course of one month, and I'm concerned that this trend would continue.We are requesting July, August, and September's bills, at least, to be reimbursed, and the rate of financing to be what was agreed upon, at ****%. I believe that at this point that is a fair expectation given what we were told at the time of signing up for the solar installation from Sunder / Forever Solar instead of the first company we looked at. The two companies were close in comparison and at this point, I'm wondering if we should have gone with the other company.

    Business Response

    Date: 08/11/2022

    *****, we will be reaching out to you, your sales rep, and Freedom Forever directly to resolve your concern. 

Sunder Energy, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.