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Business Profile

Pest Control Services

Green Defense Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was approached by a door-to-door sales team. They invited me to just try their business and explained it would only cost $125. I agreed and when they came back later that evening they were much later than they said they would be and I was in a meeting and on the phone. While I was on the phone I was given a paper to sign and initial which I did, but I questioned that and they said it is definitely just a trial and I can cancel anytime and it would only cost me $125 to try the service. I saw two live spiders in my kitchen the next day and felt that they had not done a thorough job and emailed them to cancel. At that time I was told that I was under contract for a year and it would cost me $125 to cancel. I was blatantly lied to. It is deceptive sales practices. I called the young man directly that sold me the service and he told me he was told it would only cost me $125 to try the service. He agreed that is what he had told me and he said he would call his boss. But via email I was told I signed a contact and would still be charged cancellation fee.

Green Defense Pest Control is NOT a BBB Accredited Business.

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