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Business Profile

Toilet Seats

Squatty Potty, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toilet Seats.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against Squatty Potty regarding a defective product and the company's unresponsive customer service. On January 26, 2025, I purchased a Squatty Potty from Amazon (Order Number: *******************). Unfortunately, the feet of the product fell off almost immediately after I started using it, rendering it unusable.

    I have made several attempts to contact Squatty Potty's customer service team via email and social media to resolve this issue, but I have not received any response. This lack of communication and support is unacceptable, especially for a flagship product that is expected to meet certain quality standards.

    I am seeking a full refund for the defective product or a replacement that meets the advertised quality. I hope that the Better Business Bureau can assist in resolving this matter promptly.

    Thank you for your attention to this issue. I look forward to your assistance in resolving my complaint.

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted the company seeking replacement rubber plugs for the bottom of the Squatty Potty & was told they do not make that model anymore nor have the plugs. They offered a 20% discount on a new item. I sent them a copy of the lifetime warranty & asked for a replacement & they said the web site only offers a year replacement, not lifetime. I have had several emails & tried to phone but the number I was given does not work. I am hoping you can help resolve this satisfactorily. Thank you.

  • Initial Complaint

    Date:06/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased product online and delivered. Used product short time and it cracked and broke. Have attempted to contact company on at least two occasions over last month or more with no response. Very dissatisfied with this business.

Squatty Potty, LLC is NOT a BBB Accredited Business.

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