Reviews

This profile includes reviews for JKR Windows's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JKR Windows has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JKR Windows

  912 W 1600 S Bldg C Ste 102 St George, UT 84770-7152

  
• 

  JKR Windows

  150 N 200 E Ste 102 St George, UT 84770-2504

  
• 

  JKR Windows

  65 E Wadsworth Park Dr Draper, UT 84020-8157

  
• 

  JKR Windows

  13961 S Minuteman Dr Ste 325 Draper, UT 84020-8075

  

Review Details

• Review fromcheryl h

  Date: 03/31/2025

  2 stars
  On feb 3 , 2025 your company installed a new patio door and new windows around my house. Unfortunately,I am not pleased with the outcome of the work done.A great number of things were poorly that i would like to be fixed at your earliest convenience.patio door is not the door I ordered it is smaller.therefore the workers added wood fillers.The patio screen door is flimsy and barely locks. two windows do not lock and the screen is loose.two windows installed are to low the bottom is scratching the frame.I wonder about the price now. I SENT PICTURES OF EVERYTHING nobody has come to fix anything.the hallway window insulation in the glass is not correct. the bathroom window does not raise open all the way.

• Review fromColten S

  Date: 03/21/2025

  2 stars
  I am really disappointed that I chose JKR Windows to replace old pre-existing windows. When you make a large purchase such as windows, you would expect quality work. I have experienced more leaks and drafts with the replacements than before. The majority of windows work and look good, but the job as a whole is very sloppy. Permanent messes were left behind and the window surroundings, interior and exterior, are filled in with unpleasant finish work. More caulking or lick and stick flashing for an incorrect measured and fitted window. Do yourself a favor and do not use this company.

• Review fromNicholas C

  Date: 03/14/2025

  5 stars
  I ordered my windows January of 2025 by the beginning of March. They were already installed. The installers really went above and beyond to make my house look amazing. I would 100% recommend jkr Windows to anyone looking for a high quality product at a very reasonable price. Their installers are extremely knowledgeable and took the time to make sure that you're happy before they left.

• Review fromLisa K

  Date: 02/24/2025

  1 star
  While we are very pleased with our windows, we were unfortunately victim to a bait and switch on the terms of our financing. We were told that we were getting a special 0% interest deal for being a "show home" being the first in our neighborhood to buy our windows from them. We were repeatedly told that we would be getting a 0% interest deal and it was also confirmed by ************** when their representative was on the phone with them applying for our financing. When it came time to sign i asked that it be put in writing because on the contract it said 9.99%, I was assured he would fix it but was just unable to at that exact moment because everything was don't digitally on a tablet. Well months later we see on our bill that we are indeed being charged this interest and the company is not willing to do anything to help us. I signed a contract, true, under the condition it was added that we would be getting the deal we agreed to. This is an absolute bait and switch to get a sale and I am beyond disappointed in this company for how we were treated.

• Review fromJenn J.

  Date: 11/14/2024

  5 stars

  Jenn J.

  Date: 11/14/2024

  *** has been so easy to work with and has been very helpful. The salesman has given me his number and I can reach out to him anytime with any questions I have. They were very informative and straight forward on what to expect for this project. I have been very happy with the customer service and the process so far.
  

  JKR Windows

  Date: 11/15/2024

  Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with JKR Windows and that our team has been helpful and informative throughout the process. We truly appreciate your feedback and look forward to continuing to assist you as the project progresses!
  

  Best regards,
  ****** ***********
  JKR Windows

  
  

• Review fromMichaeline W

  Date: 11/04/2024

  1 star

  Michaeline W

  Date: 11/04/2024

  I don't advise anyone to trust this company plus they have terrible customer ********** has been 4 months since *** company employees first came to our door and measured our windows. I was asked to give a large down payment, which was 50% of the cost for 17 standard sized windows. I was told the company needed the downpayment to purchase the windows they would be installing in our home. After the initial visit, I had questions and tried multiple times during these past months to contact the company, only to get someone from an answering service who told me they couldn't connect me to anyone in the company but promised each time to send an urgent request for the next day's call back. NO ONE EVER RETURNED MY CALLS OR TRIED TO CONTACT ME IN ANY WAY TO ANSWER MY QUESTIONS! I was worried because I had never received a physical invoice, listing the price break-down for each window with the total cost. After several months of worrying about the money I had paid and if I would ever get our windows, on September *************************************** Operations. She told me she was going to be out of the office until October 15, but our windows had been shipped and she would call me as soon as she returned in order to schedule installation. It is now November 4 and she nor anyone else from the company has contacted me to schedule installation. I am not a happy customer and I'm seriously considering taking legal action to cancel the windows and recover the large downpayment I made, along with 4 months of 5.13% interest I lost by withdrawing the money from a ***************** Certificate.
  

  JKR Windows

  Date: 11/05/2024

  'm truly sorry to hear about your experience and understand your frustration with the delays and lack of communication. At JKR Windows, were committed to providing reliable service, and its clear we fell short in this case. Id like to address a few key points to help clarify and hopefully find a resolution.
  Regarding your initial down payment, its our standard practice to request a portion upfront to secure materials for each project, and we apologize if this wasnt communicated as clearly as it should have been. We understand that receiving a detailed invoice with a price breakdown is important, and well prioritize sending one to you promptly.
  The delay in communication is also unacceptable, and were working internally to ensure more timely follow-up for all clients. Please be assured that your windows have indeed shipped, and were ready to set an installation date.
  To resolve this as quickly as possible, Ill personally connect with you at ************ to discuss next steps. Were committed to making this right for you and appreciate the opportunity to address your concerns directly.
  Sincerely,
  **** ********
  Operations Manager, JKR Windows
  

• Review fromSandra V

  Date: 10/30/2024

  1 star

  Sandra V

  Date: 10/30/2024

  The service is horrible.we ordered windows back in march, they came in the end of June.scheduled to be placed in August but didn't show up then waited until end of September and they showed up over 2 hours late and then the basement windows were not measured correctly so they had to reorder them, over a month later a lady calls and asks my husband if all the window were placed and he stated no they were to order the basement ones because the size was wrong. She states they were never ordered and those guys no longer works for them. We will sent someone out to measure again but they never showed up and now we are waiting for a call back from the company. We paid for half the windows when we ordered them back in march and then they charged us the final amount before the windows were even installed.
  

  JKR Windows

  Date: 11/01/2024

  I'm sorry to hear about your experience. We understand how frustrating this situation is and appreciate your patience. Please reach out to me directly at ********************************************* so we can resolve this issue and ensure the correct windows are measured and installed promptly. Thank you for bringing this to our attention.

• Review fromazcarrie

  Date: 10/12/2024

  1 star

  azcarrie

  Date: 10/12/2024

  Feel like we were on candid camera getting punk'd by ***. All roses and **** with the salesperson when we decided to go with them at the end of June '24. installation began 2 1/2 months later on 09/17/24. From then, it was over 3 weeks of empty promises and disappointment. 1st day of install, as the installers were leaving, I asked why they hadnt put back up the window treatments (blinds, shades, etc), and he told me we were supposed to be the one doing the taking down and putting them back up. That is not what we agreed to. We were told by the salesperson that it would be, like they were never here." Also, on the first day, the installers trashed our garden in the front and broke one of the shutter frames and didnt let us know. Then, last 2 windows to install and said they couldnt proceed because of the crossbar in the shudders and told us we would need to find and hire someone to have them taken down. I explained that the salesperson said the shutters would not be a problem at all, and his said I dont care what the salesperson said. Salesperson again, agreed to get handled, escalated, and zero follow up. After us following up every few days for several weeks, escalated to "corporate" and they sent back the same installers?! Who, inconveniently called on a Saturday morning 10/05/24 at 7:00am saying they were on their way and didn't show up until 9am. They proceeded to put in the last 2 windows with the shudder issue, finish the caulking and flashing on the rest. Did not tell us they were done and left with all new windows filthy with handprints and sticker residue as well as our front entrance a mess again - and large bag of garbage outside the front door. As of a week later, today, 10/12/24, not one follow-up call checking to make sure all was done, how can they make the broker shutter and demolished garden right. Or any semblance of an apology or appreciation for the business.
  

  JKR Windows

  Date: 10/16/2024

  Carrie Mueller-
  I sincerely apologize for the frustration, miscommunication, and issues you experienced during your installation. Your feedback is incredibly valuable, and it’s clear that we did not meet your expectations or uphold the standards we strive for at JKR.
  I am addressing the following concerns immediately:
  Window Treatments – We will review what was communicated to ensure consistency.
  Damage to Garden and Shutter Frame – We are coordinating to assess the damage and will follow up with solutions to make it right.
  Miscommunication with Installers – We’ll ensure our teams are aligned to prevent this from happening again.
  Cleanliness and Follow-up –My team will follow up with you shortly to ensure things are completed.
  I deeply regret the inconvenience this has caused, and I want to make this right for you. I will personally follow up with you by [specific date] to ensure we have resolved these issues.
  Thank you again for your patience, and I hope we can regain your trust moving forward.
  Sincerely,
  Zach Johanson
  Operations Manager
  JKR Windows
  (801) 903-7940

  azcarrie

  Date: 10/29/2024

  **** - thank you for escalating this to the correct person. Your Director of Installation, ****** and lead Installer, ******* came to our home in person from your out of town headquarters in ****. They came to learn from our experience, correct what they could, and offer their sincere apologies for how things got to the point they did. I am encouraged that *** had these rockstar visit, and will take back these best practices to be a great experience for all their customers. We love our **********************, and the investment is worth it.

• Review fromRichard C

  Date: 09/30/2024

  1 star

  Richard C

  Date: 09/30/2024

  Veterans beware. This company is as bad at communicating with their customers as ********** Solar Panels. The main difference is is that we have been paying on window/patio door replacement for a few months now with NO WORD from the salesman and/or company as to when installation will occur. If you live in *******, ** and are a veteran, then go with a company that means business Renewal by ********. Avoid these people because it seems they run fraudulently.
  

  JKR Windows

  Date: 10/08/2024

  First and foremost, we want to express our deep gratitude for your service. We truly value our veterans and regret that your experience has been frustrating. We apologize for the lack of communication regarding your installation and understand how important clear updates are. Please rest assured that we take these concerns seriously and will look into your situation immediately to resolve it.
  

• Review fromBeverly P

  Date: 08/20/2024

  5 stars

  Beverly P

  Date: 08/20/2024

  Good things come to those who wait. It took a while for the custom windows to be ready. I had a bit of a problem getting in touch with the company for updates, but was resolved quickly and kindly. Installers were prompt, kind, courteous, and efficient. It is so nice to be able to open the curtains during the day and not have the house temperature rise 5. Great product!
  

  JKR Windows

  Date: 10/08/2024

  Thank you for your patience and understanding! We're glad to hear that everything was resolved and that you're enjoying the benefits of your new windows. Its great to know that our installers made the process smooth for you. We appreciate your feedback and are happy the product is making a difference in your home.