We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Boardwalk Realty & Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lived in a property that was managed by this very own unprofessional company that has not refunded me my security deposit since I vacated the unit 90 days ago. I have called multiple times, sent emails, sent a demand letter for the security deposit and have yet to receive any response. I am now left to file a small claims with the courts since no one will help me with this issue.

    Business Response

    Date: 10/25/2024

    The refund portion of the security deposit was sent some time ago and was rejected by **************   Since then the deposit has been resent and confirmed by Bianka that it has been received.   This should no longer be an issue. 

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is Esther Sotelo I am 68 years old and on Section 8 housing program . I moved into Patricia Drive Apartment managed by Boardwalk Realty at the end of October and within a few days I made a work order request for a broken window in the front and no lighting in the back of the apartment.. after countless attempts over 4 months. I repaired the window and had it replaced myself with my own money. I sent proof of repair then I was almost immediately charged for a new window anyway. I thought landlords had 10 business days to make repairs. And I am still waiting for my back porch light to be repaired that I asked for numerous times since December of last year. The company used money I sent for my rent towards the window replacement charge therefore making me late on rent and they charged me $95 on top of everything else. I don't know where to turn or how to get this resolved. please help.. I added just some of the text messages but I have many more text conversations and screenshots of maintenance request

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March of 2023 I made an initial walkthrough of the property at **** * ********** **. in West Jordan, UT 84081. In the basemen there was mold damage in the bathroom. This was two weeks before I signed the lease and the handyman on site doing repairs I pointed it out to him. I also let Sergi the property manager know that it would need to be taken care of. I signed the lease and two weeks from that point moved in with my Wife & daughter. They never took care of it after letting them know. In July my daughter started to develop a skin rash on her cheek so I had a professional company test for mold and it was discovered 25,000 mold spores were present in the property. After 30 days of living in that situation with nothing being done we broke our lease. We didn’t get a security deposit back and now owe boardwalk $2,251.43. Would I break another lease for my family’s well being when we are living in mold? 100% absolutely which I will pay the $ but people need to hear this.

  • Initial Complaint

    Date:09/30/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 18, 2022, my wife and I signed a rental agreement lease with Boardwalk Realty & Management for the rental property on *** * *** ** **, Salt Lake City, UT 84103. The agreement was written for 03/07/2022 - 09/30/2022 (with a renewal contract signed for 10/01/2022 - 03/31/2023, which we then moved out at the end of the contract). Upon moving into the unit, we were required to pay a $1500 deposit, $250 for a “Lease Move in Fee” and the remaining $1250 for a refundable “Security Deposit”, which was timely paid in full on Feb. 18, 2022 prior to lease start date. Prior to the end of our lease, we submitted our intent to vacate, as per the terms of our lease, to Raluca with Boardwalk Realty & Management in Feb of 2023. All other move out instructions and terms were met prior to our vacating by March 31, 2023 (i.e. unit thoroughly cleaned and left in similar “As-Is” conditions prior to moving in, carpet professionally cleaned, intent to vacate form submitted, unit vacated timely, lease not terminated prior to end date, all keys associated with unit surrendered upon moving out, forwarding address provided, and inspection of property agreed upon by landlord on their own time after our moving out). Security deposit and all (as needed) associated deductions for prior, agreed upon uses were failed to be sent to us after moving out (which has still not been sent to us as of 09/30/2023, 6 months after moving out at the end of our lease contract). Multiple attempts were made by email and phone call to reach Boardwalk in regard to our security deposit, with no resolution to our concerns. We ask for our deposit to be promptly returned to us in full, with adequate reparations made for restitution as a result of failing to do so prior in a timely matter. We ask for an additional $100 in penalty fees, as per Utah Code Section 57-17-5 (*********************************************************).

    Business Response

    Date: 10/10/2023

    ********, Our sincere apologies for the mistake. Our system showed that a check was sent out to the property in May.  It has not been cashed and did not return.  I also show that you had updated your direct deposit information in our system.  I have put a stop payment on that check and have issued your refund electronically. 

Boardwalk Realty & Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.