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Business Profile

Lock Manufacturers

RVLock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lock Manufacturers.

Complaints

This profile includes complaints for RVLock's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

RVLock has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • RVLock

      1770 W 2690 S Ste 101 Wellsville, UT 84339

    • RVLock

      5572 W 3050 S PO Box 363 Wellsville, UT 84339

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Less than one year old lock failed and caused damage to RV. Lock stopped working and we can only hear the noise but will not unlock and have been locked out. Called for support and was told no available agents. Then I needed to request a call back. No call back for days. Sent an urgent email and days later received a response that they can not call me to help and I should now fill out a form and call a locksmith. Then someone will get to me in 5-7 days. So basically a couple weeks to get to a support person to help. This feels like a breach of an inplied warranty. Also don’t trust this company with something as important as an RV main door lock.

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Balle Lock for my RV to go with the keyless entry lock and storage locks for my RV which I kept that are a great feature to my security to my RV. Over the phone the seller ask me the width of the door for the barrel lock, I provided the width of 1 inch 1/8 and the salesman stated that he had the correct barrel lock for my RV with a matching key to go with the other locks that I had purchased. I installed all the locks and finally got to the barrel lock and it was half an inch too short. I called RVLock and their salesman said they only sell one size of barrel lock which was an inch and an eighth and I needed a 1 3/8. In order to return this $12 barrel lock it cost me eight dollars to ship it back to them with the key. Also one of the storage door locks was missing a key. So I guess I'll just cut my losses. Do not buy any barrel locks from RVLock in Utah.

      Customer Answer

      Date: 10/24/2022

       Other customers need to be aware of this businesses practices. If they choose to do business with this side business that sells locks that do not fit the customers RV that is not right

    RVLock is NOT a BBB Accredited Business.

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