Complaints

This profile includes complaints for Sportsman's Warehouse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sportsman's Warehouse, Inc. has 56 locations, listed below.

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  Sportsman's Warehouse, Inc.

  1475 W 9000 S Ste A West Jordan, UT 84088-9414

• 

  Sportsmans Warehouse

  130 Marathon Way Southaven, MS 38671-8121

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  Sportsman's Warehouse

  2990 N Sanders St Helena, MT 59601-0624

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  Sportsman's Warehouse

  2000 S Burlington Blvd Burlington, WA 98233-3203

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  Sportsman's Warehouse

  1901 E Parks Hwy Wasilla, AK 99654-7351

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gun (Canik TP9 Elite SC) on their website Aug 7, 2022 and paid in full with my card. It was physically out of stock in their branch so it had to be shipped from other branch.
  
  Aug 10, 2022 - I received an email that my order is ready for pickup so I went to the branch and filled out form 4478. after waiting for roughly 10-15minutes they informed me that my paperwork is denied. I'm cool with it as I'm not the only person getting delayed and I completely understand that it could happen.
  
  I called the branch everyday from Aug 11, 2022 to Aug 15, 2022. just to check for my background check status because I don't trust the call-back feature everywhere.
  
  Aug 15, 2022 Around 12:30pm-12:45pm during my lunch at work, I called and the guy that I spoke to said that my paperwork is still delayed, it took him two tries to find my paperwork because initially he said he couldn't find it on the computer. Later that day around 4pm, I received an email that my is finally ready for pickup. As soon as i got off from work, I went straight to sportsman to pick it up. Everything went smooth and I got the gun that night.
  
  Aug 16, 2022, as early as 8:30am I missed a call from Brooke Hudson the store manager of the sportsman that I bought my gun. I called her back around 12:30 on my lunch break and she wanted my gun back because it was given to me prior having the "Proceed" status from my background check. She offered me $100 for the inconvenience but the way she handled the situation is the worst customer relation I've ever had. She also threatened me that If I did not give it back, she will call the ATF to retrieve the gun and it's not even my mistake and she talked to me like it is my fault. Eventually my background check went to "Proceed" when I called back at 4pm but they still need the gun back to reprocess papers. This is a big mistake with the management and employees. If this gun went to the wrong hands or if I'm a criminal, they're done

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the following items on 6/28/22 in the Eureka, California store: Goal Zero power battery, phone cord for the battery, jet boil propane, and a Jet Boil MiniMo that came to the total of $173.25. When I purchased the items, the cashier told me that I could return any of the items in 30 days with the original packaging and the receipt. So on 7/5/22, I went in the return the items and was denied by the manager and the cashier a refund. I left the items and the receipt there at the store because I couldn't take them on a plane and I didn't have time to sit there and argue with her. I called on 7/6/22 and made a formal complaint about the store with the customer service and a complaint on Yelp with in regards to informing the cashiers of the actual return policy of Sportsman's warehouse, which is no returns on stoves or broken items, which should of been informed to me when I bought it. The manager of the Eureka's store apologized about training his staff and never got back to me about what to do with my items that I left in email. On Yelp, Jeremy the business manager wrote on 7/6/22 that it was referred to the store management team for further review, but I haven't heard anything else from them.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sportsman's Warehouse and Comenity Bank offer an Explorerewards loyalty program. The award 1% back to loyalty card members and an additional 4% if I use my Explorewards Sportsman's Warehouse (Comenity) Visa card.
  Over the last several months it's been on problem after another, requiring me to contact them. For the past 6 weeks they've largely failed to respond.
  As a partialexample of purchases with no rewards:
  ********** $646.99
  ********** $307.39
  ********** $233.19
  ********** $381.59
  They need to look at *ALL* my transactions and resolve the issues.

• Initial Complaint

  Date:07/19/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: July 5th, 2022
  Order #: **********
  
  I placed an online order on July 5th, 2022 on Sportsman's Warehouse's website. I bought 4 items and used a coupon code I received for a previous purchase. The coupon code was for $50 and had no minimum purchase price contingency. It was essentially a gift card. I ended up paying $30.46 out of pocket. Unfortunately, I only received 3 of the 4 items I ordered. All items were marked as shipped in my order history and in the notification emails I received. The item I did not receive was $8.97.
  
  I contacted Sportsman's Warehouse customer service on July 9th, 2022 and was told they would reach out to the store that supposedly shipped the item that I was missing from my shipment. I never heard back.
  
  Today, I received an automated email stating I was receiving a refund for $3.51 for the item I never received and in the email the item was listed as "damaged/lost in transit". The item was never packaged or shipped in the first place. Instead of sending me the item I ordered they are issuing a refund. The item is in stock and can be shipped out. The refund I'm receiving is also less than the cost to purchase the item because I used a "promotional code". My order was never fulfilled in it's entirety. If I decided not to buy the item I did not receive, my total purchase price would have been $9.79 less, not $3.51.
  
  I'm asking Sportsman's to send me the product I purchased or refund the order correctly. I should not have to pay more out of pocket to buy the product they did not send to me. Their employee didn't fulfill the order correctly and they're trying to get out of this by paying the least amount possible based on their idea that the $50 coupon code should be applied equally to all items purchased. Again, if I placed my order without the item I did not receive, I would have paid $9.79 less out of pocket, not $3.51 less.
  
  Sportsman's employee made a mistake and I should not have to lose money over that.