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Business Profile

Retail Sportswear

Sportsman's Warehouse, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Sportsman's Warehouse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sportsman's Warehouse, Inc. has 56 locations, listed below.

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    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 25th I ordered a Springfield Hellcat Micro-Compact 9mm. I paid $606.24. It was on sale for black Friday sales. Now today December 7th I find out that they didn't even have the pistol in stock to sale. They still took my money. They have today canceled my order and said it could take up to 10-12 days to get a refund. Now to get the same pistol elsewhere it's gonna cost me a good bit more money. This is a terrible way to do business and I'll never buy anything from them again. They should be held responsible for the extra I'm gonna have to pay the get the pistol elsewhere. I can see why they have an F rating with ya'll.

    • Initial Complaint

      Date:12/03/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They advertise a gun in their sales paper and do not have it. Their website says it’s in stock but when you go to check out it says it’s not available. The gun is a Henry side gate 30-30. I called and was told it was in store only but the add and website doesn’t say that. They have roughly 120 stores and only about 10 have the gun. They will not transfer the gun from one store to another. When I called I asked to speak to a supervisor and was told there was no supervisor there. When I asked to speak with someone in charge they hung up on me. I feel this is false advertising and bait and switch.

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sportsman's Warehouse
      Sporting Goods · $$ · 13.18mi from Litchfield Park
      Open · 36 on Yelp
      ***** * ******** **, Avondale, AZ · ###-###-####

      Long story short- they sold me a broken shotgun. They had me pay extra for a warranty $40. Shipped it off to the manufacturer savage arms. The manufacturer said the rifle cannot be repaired. Sportsman warehouse comes out with a new rule that they have to send to their gunsmith in Utah who is not the manufacturer of the firearm. How does that fall within the warranty of the weapon? This has been over the course of 5 months. Still, no resolution is in sight, and Sportsman Warehouse listed above keeps coming up with new rules. Also, the gun salesman said he knew the gun was not great. I asked him why they sell them then. Anyway, it doesn't seem right or legal that I cannot get a replacement or refund when the firearm was declared unfixable by the manufacturer. How does their gunsmith fall within the warranty of that firearm?

    • Initial Complaint

      Date:11/22/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cabelas in Kearney Ne had a Set of 10x42 Vortex Viper binoculars in their flyer for $299.97 sale price($499.99 reg price). I checked at my local Sportsman's Warehouse store and was told that they couldn’t price match because it was less than their cost. I called their customer service (Mathew B) and was told that I would have to buy the item from their store then start a price match action with no guarantee of the outcome. I had the Cabelas /Bass Pro flyer with me at the store. I have never seen a system like this. My guess would be they probably find a reason to keep from matching a price. I expected more from Sportsman’s Warehouse. I guess I can spread the good word to all my friends and acquaintances.

    • Initial Complaint

      Date:10/12/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/11/22, I discovered an item was delivered to the sportsman’s warehouse Columbia SC location for my late husband back on 09/01/22. Not one person called to inform this item arrived, and as the appointed PR of Mr. ****’s Estate, the item which was a vortex scope with an msrp of $4000 now belongs to me. Therefore, someone should’ve contacted and informed that Sportsman’s was in possession of the item. Upon calling the store to inquire about the product, I was directed to the store manager, Jessica. She is aware of the death of my husband, yet snidely asked why he would not be picking up the the item, then proceeded to rudely ask “Isn’t he deceased?” Which was an inappropriate and unprofessional comment to make. Jessica was the rudest person I’ve ever had to deal with, even as I was picking up the item. She aggressively TOLD me to sign a pick up form, and said nothing else. Is this the type of person the company wants representing them? I feel I have suffered enough being a new widow, I didn’t need a condescending rude manager making my experience a nightmare. I want Sportsman’s Warehouse to contact me, however, I do not want to hear from Jessica. Her performance as a manager should be re-evaluated, as I’ve also noticed many online reviews complaining about her personally.

    • Initial Complaint

      Date:09/28/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Sig P365 from this company and asked for a price match on a current, in stock item from another retailed, the exact same model. I emailed all they asked for, I called them asking them to confirm the price while talking to me and they waited three days for the sale to end before responding and denying my request stating "If you sign up for their emails, you can receive up to $100 off. We do see that you took advantage of this offer from them."

      This was untrue and you can see in the screen shots I'm not even logged into their webpage. Sportsmans Warehouse is calling me a liar and being lazy in not confirming the information provided.

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave them cash to pay for an item and the clerk turned it into a debit card.
      The order was cancelled due to them sending me an e mail to pick it up in Kelso WA.
      I told the clerk that I wasn't going to drive all the way to Kelso WA.
      When I asked for my cash back they informed me that they don't give cash back for debit cards.
      I didn't by a debit card the clerk took my cash and informed me that she needs to order a debit card so she can place my order.
      The clerk didn't inform me that once she gets a debit card that my cash can't be refunded.
      There is no policy hanging up in sight that explains store policy when they take your cash and have it turned into a debit card.
      The company did credit 421.88 back to the debit card the clerk gave me.
      I would like my cash back.
      Complaint number 2
      In the gun department they are trying to sell people that purchase a firearm insurance. The clerk is telling the customer that it is firearm shipping insurance. If for some reason the firearm needs to be shipped to the manufacture for repairs that you bring it in and they ship it because you have to have an Federal Firearms license to ship a firearm.
      Manufactures want you to call them and explain to them what is wrong with the item. The manufacture will tell you how UPS or Fed X want's it packaged. Shipping a firearm to a manufacture for repairs doesn't require a Federal Firearms license. I don't know how many of these policies they have sold customers. To the people that they have sold these policies to, they need to inform them with the correct information on shipping a firearm to the manufacture.
      Complaint 3
      There is a clerk at the gun counter telling customers too always carry a ten round magazine with them so it can be changed out if they have a magazine the holds over to rounds in there firearm. If for some reason you shoot a person you can change out the magazine with the ten round magazine. This is not good advise to tell a customer.
      Thank You ****** * ******

    • Initial Complaint

      Date:09/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sleeping bag on 9/5/22. When I got it home I found it to be too small. When I went to return it on 9/7/22 they would not accept my return. There was nothing in the store, on the receipt, or in their online policy that says you can’t return sleeping bags. When I checked out the cashier didn’t advise me that sleeping bags aren’t returnable. When directed to their website I clearly meet their policy. Their decision seems arbitrary and unfair. Had they made their policy clear in the store I could have tried it on in the store. The manager stated you can’t return open sleeping bags, but I had to partially repack it when I picked it off the shelf and their were a number of sleeping bags that looked open to me.

    • Initial Complaint

      Date:09/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I bought this compound bow. It’s a quest. A really nice bow. I got it on sale. Almost 600 on sale for almost 300. First of all just a side note this thing came in a box three times too big for the bow. It was lazily wrapped up in some paper. The box was mangled and torn the thing was sliding around in there. I took it into the local archery shop. I couldn’t get the legs loosened. At all. Like I got my contractor husband to do it he couldn’t. He works on firearms for a living. So I take it to the shop. The guys says this is really really bazaar. He said take it to the actual place. So I went to sportsman’s. I get it to the shop. Three guys have to come work on it. They get it adjusted to min drawback but can’t adjust the length. So I don’t know what else to do I talk to the counter they say no returns on bows…… so the shop guys say take it to another gun shop. I take it to another arms and archery store. It’s been over 2 months……… they have no idea what to do with the thing, you can’t pull it back. They put on a new pulley and have been trying to do whatever they need but it’s still being worked on. They don’t know if it’s ever going to be useable. So you can pull iit back but you can pull it anywhere. So I’m disappointed. I’m stuck with this dysfunctional bow. You guys sent it to me like you knew it was broken. Now I am out 300 on a bow I could be using right now. Listen I’m not looking for a handout. I don’t want any money back, I just want a bow. One that works. It’s completely unfair, to sell a broken bow knowingly and trying to cover it up with a shipment carrier issue. I’m about to start going out in the field and I need to be practicing these two moths not be sitting here day in day out wondering when I’m going to get it back. I just want this issue fairly resolved I don’t know the desired outcome is to just get a bow I paid for. Weather I have to bring this one back or if you guys give me a store credit . But this is essentially robbery to me.

    • Initial Complaint

      Date:08/19/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      08/18/2022 I purchased on Sportsman’s Warehouse website a firearm that was listed on sale 98% off ($24.97). I purchased the rifle and was given a confirmation email with my order number (**********) showing it was in process of being shipped to the store I chose to pick the firearm up. Today08/19/2022 I received an email stating they made a mistake with the price online and wouldn’t fulfill my purchase. I have screenshots of the sale listing and order confirmation on my phone. I’m just trying to get my firearm that I purchased from Sportsman’s Warehouse for the price that was advertised and we were in agreement with.

    Sportsman's Warehouse, Inc. is NOT a BBB Accredited Business.

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