Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, 
  It has recently come to my attention that I was very wrong about my complaint against Walker Edison. 

  
  

  I would like to request that my complaint be dismissed and I apologize for any inconvenience. 

  
  

  The team at Walker Edison did a very impressive job of handling a very difficult situation (me). If there is a way to acknowledge them for their professionalism during our interactions in a positive review, I would greatly appreciate the opportunity to do so. 

  
  

  Thank you again for your time. 

  
  

  *** *******

  can ship my goods from Ohio but they may arrive damaged. I say fine, I'll risk it. My bedframe arrives today and after spending 2 hours trying every possible variation of making the bed support slats work, it's become abundantly clear that they have sent me the wrong parts. This bed is un-assembleable. I have wasted hours of my time and energy. I have missed out on literally thousands of dollars worth of savings on Cyber Monday deals because I'm unwilling to attempt to assemble another one of their poorly executed designs and waste even more of my time. This business should be ashamed of themselves for producing such shoddy quality of goods and for their lack of transparency in their shipping/delivery times.

  Business Response

  Date: 12/11/2023

  Hello ***,

  Thank you for taking the time to leave a review here.

  Our service team has been working with your to get the items on your order that were in transit to you returned to us.

  We have cancelled and refunded the items that were on backorder and we are working with you to solve the issues with the bed that you have purchased.

  The estimated shipping date is on the listing for all items that are on backorder and there is a pop up on our site that lets you know that an item is out of stock when it is added to your cart.

  We apologize that it was not clear that this item was on backorder.

  Our team will continue to work with you to get these issues resolved.

  Thank you,

  Walker Edison

• Initial Complaint

  Date:11/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *****

  Business Response

  Date: 11/28/2023

  Hello *********,

  Thank you for taking the time to leave a review, we greatly appreciate it.

  Looking into your order, it appears that you purchased the item while it was on backorder with an estimated delivery date of 11/10/23 and the estimated ship date has since changed to 12/28/23.

  We apologize that the order has been delayed.

  Our customer service team has been in contact with you updating you as the estimated date has changed.

  The listing for the item has constantly been updated as well.

  We apologize for the delay.

  Please let us know if you have any other questions regarding your order.

  Thank you,

  Walker Edison

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9, 2023, I purchased two dressers and a buffet from this company. The dresser doesn’t fit together. The two dressers are the same dressers. The product is defective. The drawers don’t close into the dresser and the drawers themselves didn’t fit together. I called the company and they are unwilling to give me a refund unless I tear apart the already defective and built dresser and pay for a new box to put it in and ship it back to them, and then pay the restocking fee for the dresser I haven’t opened yet. They sold me a broken product. I should get my refund and not have to pay for a new box and a restocking fee. If their product worked I wouldn’t be having this issue. I’d like a refund. I’m willing to return both items but don’t think I should have to pay for Anne’s box or the restocking fee.

  Business Response

  Date: 11/07/2023

  Hello, 

  Thank you for reaching out. We can go ahead and have you dispose of the dressers. We will need proof of the disposal before we are able to issue your refund. However, we won't require you to return them back to us. 

  Thank you, Walker Edison. 

• Initial Complaint

  Date:09/25/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* **********

  Business Response

  Date: 09/26/2023

  Hello *******,

  Thank you for taking the time to leave a review, we greatly appreciate it.

  Looking into this, you have been in constant contact with our team since you first reached out to us on 09/13/23.

  We have informed you that your order is on backorder, as shown on the listing for the item, and has an estimated ship date of 10/26/23.

  Please let us know if you have any other questions.

  Thank you,

  Walker Edison

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a TV stand from Walker Edison in early August and first, it took forever to get here (longer than what was promised) and then it shows up and I have no hardware (screws, nuts, bolts, etc). I called them and spent a week trying to get the parts and then they went silent on me. Well a week later they reached out and asked for more information (which they did not need) and I said I was going to write a complaint if they did not ship me hardware, so they eventually did. Well the hardware shows up and now I realize there are no legs to the stand. This company should not be allowed to sell anything to anyone! They are scammers and should be treated as such.

  Business Response

  Date: 09/18/2023

  Hello *******,

  Thank you for taking the time to leave us a review, we greatly appreciate it.

  Looking into your complaint, it appears that you called out customer service team on 08/31/23.

  That same day, our customer service team reached out to you in order to get your order information since it is required.

  We apologize that you did not hear another response from us until 09/06/23, our corporate office was closed from 09/01/23-09/04/23 for the national holiday..

  We responded asking for the specific part numbers and/or letters you were needing to ensure that we sent the correct parts you were needing.

  You only let us know that you were missing the hardware, and there was no indication that you needed the legs replaced until you reached back out to us on 09/14/23.

  That same day, 09/14/23, we responded to you letting you know that we have placed a full unit replacement for your order.

  That full unit replacement has shipped and has an estimated delivery date of 09/22/23.

  We apologize that you have had issues with our item and look forward to assisting you in the future.

  Thank you,

  Walker Edison

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29, 2023 I purchased a bed frame, two night stands, and a dresser from Walker Edison. The packages arrived over the course of a few days. On July 5, 2023 the bed frame arrived. It was in a box that was not a "Walker Edison" box like the other items. This box looked to be a large appliance box that was taped together with the bed frame exposed and the screws to secure the bed falling out of the box. I took pictures of the item that I received. I originally wanted W.E. to replace the item with a new one. I reached out to the customer service team via phone call, in which no one ever answered and I stay on hold for over 45 min. I then put in a customer service email with the pictures of the poorly shipped item, still no response. So I decided to just return the item. I returned the item and received a confirmation on August 15, 2023, that they received the product and I would receive an email in 5 business days. I have received no such email and I made multiple attempts to contact the customer service number provided on their website (###-###-####) which gives an option to speak to a customer service representative (press 2) which does not transfer to another line or extension and falls silent. I have made sure to follow all the rules outlined in their return policy, but I fear this company just takes sales and does not follow through with their own return policy and have an actual supporting customer service team. Personally, I think they take peoples money and let time expire, to where the customer gives up on trying to recoup the funds they lost. I just want a refund for my return and have learned my lesson to never buy anything from this company again.

  Business Response

  Date: 08/30/2023

  Hello *******,

  Thank you for reaching out to us.

  We apologize that you were not able to reach our customer service team when you called in, we are experiencing a high volume of calls currently that is resulting in long wait times.

  The box that your item came in appears to be a box that FedEx would put the item in when there is damage to the original box.

  In the FedEx tracking information, ************, the item was marked as damaged on 07/06/23.

  Looking into your emails, it appear that you reached out on July 5th and 9th requesting replacement parts, our system then asked you to fill out our replacement parts request form in order for us to assist you, but it does not look like we received one from you.

  You requested to return all 4 items on your order and according to the return tracking numbers, ************, ************, ************, and ************, only 1 item has been returned.

  We are not able to refund orders until all items that have return tracking numbers are delivered.

  Our customer service team has reached out to you in order to get more information on your return plans.

  If you have any other questions, please let us know.

  Thank you,

  Walker Edison

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Your team advised in the attached response that they don't have replacement parts for this and don't know when to expect the parts. So your reply, isn't helpful.

  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 08/07/2023

  Hello *******,

  Thank you for bringing this situation to our attention.

  As the manufacturer we are able to offer replacement parts for your order.

  Our customer service team has reached out to you in order to get this situation resolved.

  Please let us know if you have any other issues.

  Thank you,

  Walker Edison
  

  Customer Answer

  Date: 08/07/2023

  The BBB reply back wasn't offering anything else from with what the merchant said to you. It was in the email previously sent. What more do you want? My appologies for sending this to the BBB!

  Business Response

  Date: 08/08/2023

  Hello *******,

  Thank you for your response.

  According to our records, we have offered you a full unit replacement for the chair, ottoman, and loveseat.

  This would fulfill the replacement request you have submitted.

  Please work with our customer service team to get the replacements sent out to you.

  Thank you,

  Walker Edison