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Business Profile

Wholesale Furniture

Walker Edison

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Furniture.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9 days ago we purchased a night stand from Walker Edison. We received a confirmation email for the purchase, but no email to say it had been shipped. I emailed them about this, as it had been a week since the purchase and it said to contact them if no shipping info was sent out after 72 hours. I received an email thanking me for my enquiry, and that they would respond in **** days.I have called them many times - one number ending in **** just silences after choosing the customer service option! The other, ending in ****, I have been on hold with almost an hour, several times, and still no answer.I just want to know if and when our purchase will arrive.

    Business Response

    Date: 09/06/2022

    Hello ******, 

    Thank you for reaching out and providing that feedback. We have been delayed in getting to your request due to our backlog and for that we do sincerely apologize. It appears that the item you have ordered is out of stock and has been discontinued. We have issued a full refund for your order and have sent a follow up email. Please let me know if there is anything else we can do at this time. Thank you! 

  • Initial Complaint

    Date:08/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an entertainment center. Part 4 was incorrect and completion of assembly is impossible. Emailed Walker Edison per their instruction on 8/6. Called and left voicemail on 8/8. Have received no response from the company regarding replacement part.

    Business Response

    Date: 08/24/2022

    ******************,

    Thank you for reaching out and providing that feedback. Our apologies for the delay in getting a response to your request we are currently working through a backlog. I have followed up on your replacement part request and would be happy to work with you on getting a replacement. Thank you! 

  • Initial Complaint

    Date:08/20/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Walker Edison entertainment center from Target. While assembling we discovered part 4 was not correct. My husband contacted Walker Edison on 8/6 via email per the instructions provided. We also left a message on 8/8. It is 8/19 and we have not received a response from the company regarding providing a replacement part. We are unable to proceed with the assembly of this furniture.

    Business Response

    Date: 08/24/2022

    Hello, 

     

    Our sincerest apologies for the delays, we are currently working through a backlog. We have followed up on your request and are waiting to hear back on your preferred resolution at this time. Thank you! 

    Customer Answer

    Date: 08/24/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Walker Edison is NOT a BBB Accredited Business.

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