Complaints

This profile includes complaints for Ecoshield Pest Control SLC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control SLC, LLC

  1142 W 2320 S Ste A1 West Valley City, UT 84119-8500

  
• 

  Ecoshield Pest Control SLC, LLC

  445 N 2000 W Ste 7 Springville, UT 84663-3337

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales person ignored multiple "no soliciting" signs, clearly posted. Aug 3, 2025 5pm *********************, **

  

  Business Response

  Date: 08/13/2024

  Dear *******,

  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We understand how important it is to respect your privacy and the signs clearly posted at your home.
  
  Please know that we take this matter seriously and have reminded our team of the importance of adhering to all "No Soliciting" signs. We are taking steps to ensure this does not happen again.

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to provide a warning to others to be very aware if you decide to become a customer of this company. In July 2024, an Ecoshield Pest Solutions Representative solicited door-to door in my neighborhood and came to my home. I signed their contract, without being provided significant details of the contract, and not thoroughly reading the contract myself. My consequences after signing their contract are as follows:The contract allows 5 days for the customer to cancel services. After that time has passed, the customer is obligated.I received a same-day initial treatment (to include spider extermination). Ecosheild charged my credit card $300.00 for initial treatment. I was told that a second treatment would occur in the following weeks to address the "Egg Cycle" of the pests being treated.After 5 days, I noticed that my spider problem was still a problem, so I called Ecoshield, and told them that I needed them to return and treat my home again. I was told that there was no availability and that the "Egg Cycle" treatment would occur as scheduled.The Ecoshield ******** Service agent did not speak/understand english as a first language, and that hindered good communication.I came to understand that the second Egg Cycle treatment would cost me an additional $200.00. That detail had not been described to me by the Ecoshield Representative at the time of sale.I communicated that I wanted to cancel my contract. I was made to feel like I was not communicating clearly. I was put on hold several times, and offered a discount for the second service, but cancelling my contract could not seem to be understood until several subsequent calls were made.As of today, I owe Ecoshield Pest Solutions a $200.00 penalty for breech-of-contract. I will pay this as a consequence of my not thoroughly reading the contract before I signed it.This company lacks integrity, and should not continue to exist. Protect your money better than I did.

  

  Business Response

  Date: 08/09/2024

  Dear ******,
  
  After reviewing our records, we have confirmed that all signup procedures were properly followed and documented. As you know, you signed up for a ***************** Agreement, and a copy of the agreement was provided to you at that time. The agreement includes a 100% service guarantee, which offers complimentary visits between scheduled services if you experience persistent pest activity. However, this guarantee becomes effective after the completion of your ****************** Our records indicate that you have only completed the initial service.
  
  
  
  

• Initial Complaint

  Date:07/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent a person through my Neiborhood to drum up business. the person would not take no for an answer when I told him i didn't need their services. finally I let them perform a minimum service to my home. I put my initials on a I pad he had with him, assuming i was signing for a 1 time service. After the service was performed i received an email that they was coming again for the service, approximately 1 month later... I called them to tell them not to come anymore and that I decided not to let them do what I was already taking care of myself. thats the first time i was told that the initails on their I Pad was a contract agreement that would last for 2 years !!! I DID NOT AGREE TO THIS !!! and never would have ! In addition it is my opinion that they are preying on retirees... Furthermore their process did not stop nest building pests from attaching themselves to my home... I took pictures this morning to prove it... I want them to leave me alone and not come back ...

  

  Business Response

  Date: 07/18/2024

  Hi ***, 
  
  Thank you for reaching out with your concerns and feedback. I want to sincerely apologize for any possible miscommunication during the time of sign-up. I understand this may become frustrating and I want to do what I can to help. I understand where you are coming from. As a result, we have agreed to waive the $211  annual commitment discount payback fee set out in your contract.
  
  This is because ultimately we want our customers to remain happy and leave knowing we did everything we could to make sure your overall experience was as perfect as we were able to make it.
  
  As of now, there is no balance on your account. I will send you an email with an invoice attached showing it has been taken care of on our end. You can also use this as confirmation your account is closed with no fees attached. If there is anything else we can do to help you out now or in the future, we are hopeful you won't hesitate to give us a call!

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday, 20 April, about 11:00 AM. A salesman comes to our home and claims EcoShield service includes safe pesticides for our garden. A 2nd person with an iPad joins him and signs us up because of the promised service to our garden. 3:45 PM.Technician ********************* sends details of what he did AND the products he used, but with no mention of doing anything in our garden. (via gmail).Friday, 26 April, 9:30 PM.I sent an email to EcoShield listing our concerns about what was done, if anything, and what products were used in our garden.Monday, 29 April, 1:40 PM.Receiving no response back, we asked ************, Manager @ ************** office if ****** treated our garden and what pesticides he used. ****** promised to ask ****** and get back to us.Wednesday, 1 May, 1:11 PM. Two days later with no response from ******, we called again and were told by a different Manager that ****** was out ill and we'd be called back when he returned.Wednesday, 15 May, 2:03 PM. (2 weeks later with still no response from ******) *****, ************* Specialist, listened to our concerns and promised to forward them to her supervisor since we canceled our account rather than pay for the next treatment due to occur one month after the first treatment (in five days). 2:24 PM Received invoice for $331 ($600 - $269) Cancelation Fee (via gmail).Wednesday, 22 May 9:30 PM. Sent letters to ************** AGAIN asking for a prompt response.Wednesday, 29 May 9:40 PM. Still no response from any person at EcoShield. (I just sent another email to ****** and *****.)

  

  Business Response

  Date: 06/14/2024

  Dear *******,
  
  Thank you for providing us with your feedback. We sincerely apologize for the lack of follow-up on the concerns you expressed. **************** is our utmost priority, and we regret that we did not meet your expectations in this instance.
  
  We have processed a $331 refund, and the balance of $269 for the 6/4/24 service visit has been paid. There are no other charges, and your account is now closed.
  
  Thank you for your understanding. If you have any further questions or need assistance, please let us know.

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is soliciting in cities without a permit.

  

  Business Response

  Date: 05/15/2024

  Hello,
  
  Thank you for contacting us to address your concern. Could you please specify the city where this incident occurred? Additionally, if you have the name or any details about the sales representative you interacted with, it would be greatly appreciated.

• Initial Complaint

  Date:03/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had them come and spray and I was told by one of their reps ******** that I could cancel with no money owed if I had them fulfill three follow up visits after the initial paid services! Now they are going back on their word and charging me! I paid them $75 by card and sent another $75 by check to their business headquarters in ******* and they are telling me that I sent it to the wrong office. Now they keep calling me and wanting another payment.

  

  Business Response

  Date: 03/07/2024

  Hi *******,

  We reviewed your account records and it looks like you sent a $75 check to the wrong address. Please speak with your bank and make sure that check gets cancelled before sending a new one. The current balance of $75 relates to the annual commitment discount payback for canceling the agreement prematurely. 

• Initial Complaint

  Date:12/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I assisted my elderly mother with signing up for pest control this past summer. She was having issues with ants and rodents. They came out and treated her home a couple of times, which she paid for. She then passed away at the end of November. We no longer need the service at her home because she, obviously, doesn't live there anymore. I tried to cancel the service and offered to provide a death certificate. I got a huge run-around with them saying the service could not be cancelled, then telling me I had to transfer the service to my home and then finally telling me I could cancel for a $200 fee. Since her debit card was deactivated upon her death, I am being harassed with emails and text messages saying I need to pay $200. I think this is a horrific business practice. That upon someone's DEATH, they still want money from you. I do not want to pay this and will happily provide proof that she is deceased.

  

  Business Response

  Date: 01/09/2024

  Hello,

  
  We want to sincerely apologize for any lack of empathy and the level of customer service you have received. I would be more than happy to waive the $200 annual commitment discount payback from your mother's account. I am deeply sorry for your loss. Please consider this response as confirmation that the account is closed, and there is no remaining balance.
  

  Customer Answer

  Date: 01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate your response and resolution.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. They guarantee their work, but you can't contact them or cancel their service online. They will act like they care but never do anything about it. I paid for their service after believing their constant guarantees that they would take care of our ant, spider, and snail problems in our yard.After their service, the problems only got worse. I finally bought ant killer at the store which did a better job than EcoShield. I cancelled them charging my credit card and now getting harassing text messages how they will ruin my credit if I don't pay them for service they obviously never performed.

  

  Business Response

  Date: 11/28/2023

  Hi ******,

  Thank you for sharing your concerns. Our services are guaranteed through the free touchup visits we offer in between regular service visits. We do not see a request for a free touchup request on the account. We would need to get the 9/20/23 service for $179 paid, but you are still within your quarterly guarantee window. Please let us know if you need assistance moving forward with either of these actions items. 

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Eco shield employee sold my Mother a service for pest control. My mother was concerned about ground burrowing rats. The whole reason she got the service was for this. After the first visit my mother was told it looked like she had a gopher problem which they dont handle. They offered to recommend another company. When she tried to cancel they would not let her. She was told by one representative that she could pay for one more service and then they would cancel. She then received another call from a different representative. He was very angry and said he was going to report the last representative and made my mother pay for another service. I feel like they are taking advantage of my mother and their work practices are unethical.

  

  Business Response

  Date: 06/08/2023

  Hi *****,

  We are sorry about this frustrating experience. Please provide us with your mother account information, so we can review and provide her with a resolution.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last complaint got closed while I was out of the country with no internet access, I apologize. Complaint ID ******** for reference. EcoShield last communication was that they were willing to cancel my account. I paid the balance and I wish to cancel.Here was the last message from business:Hi ********, If you wish to discontinue, we can honor your request and close your account. The current balance on the account is $145 for the service that was performed on 12/14/22. Please let us know how you would to move forward.

  

  Business Response

  Date: 01/13/2023

  Hi ********,

   

  We hope you had a great time out of the country for the holidays. As agreed to, we saw that the previous service was paid, so we went ahead and closed your account. As of 1/13/22, there is no other balance and the account is closed. Thank you