Complaints

This profile includes complaints for Ecoshield Pest Control SLC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ecoshield Pest Control SLC, LLC has 2 locations, listed below.

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  Ecoshield Pest Control SLC, LLC

  1142 W 2320 S Ste A1 West Valley City, UT 84119-8500

  
• 

  Ecoshield Pest Control SLC, LLC

  445 N 2000 W Ste 7 Springville, UT 84663-3337

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this company to spray the house and property for insects etc. They said I can cancel any time and I told them I was just renting and the lease would be ** in the spring and they said no problem. When I went to cancel the service , they want to charge me $250 to cancel it. I am retired and on a fixed income. They are demanding payment.

  

  Business Response

  Date: 12/29/2022

  Hi *****,

   

  Thank you for bringing this to my attention. If you have moved and you were told the agreement would be void, I will honor it. We only ask that you provide us with a proof of move from the address we have on file. Any bill with a new address and your name would suffice. 

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had EcoSheild since 2019 and took a break for about a year. I knew I was moving soon and couldnt fulfill the year long contract. I made sure I could cancel without penalty and I was told multiple times that I could. I was told back in 2019 when I first joined and signed. They told me again when I signed back ** in July 2022. Well now I am moving, I call into the call center and they said I had 2 more services before I could cancel without penalty. I spoke with a manager and they said I have 3 more times without penalty. I have been lied to multiple times. The sales team will say anything for me to sign since I knew I wouldnt need the whole year long contract. I have referred so many people to EcoShield and this is the thanks I get. I wanted to cancel and then in 6 months or so when I am all settled in to my new house I was going to start again. I just want to cancel my contract instead of paying the $255 cancellation fee. It is sad that a company lies to their customers just to get commission in the sale.

  

  Business Response

  Date: 12/15/2022

  Our ******************** has spoken with ******** on multiple occasions and we have come to the conclusion that he was fully award and communicated with about the details of his agreement upon signing up with us.  He is sent ********* before appointments and not responded to or confirmed those reminders.  ******** needs to complete the 5 services within his contract to avoid early cancellation fees.

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18390266
  
  I am rejecting this response because: They only talked about when I called a month ago to cancel. I talked with one rep and they said I have 2 remaining services to fulfil my contract, I then spoke to I guess a manager and they said I had 3. I would like it to be 2 well now obviously 1 since you serviced my old address after I told you that I was moving. Obviously they didn't mention anything about when I signed up and the sales rep said to me that the only way to get out of this contract is to move. I am just very frustrated with this company and they way they tell you what you want to hear when you sign up. This company has been great up until now. As I mentioned before I reffered friends and neighbors to this company, I used them for years and would of keeep using them at my new location but I wanted to get settled in before starting again, but I will obviously be finding somenoe else. 

  I was also told when I signed up the second time that they could lower my monthly bill after 2 cycles to $125 because I was a loyal customer. Well I was charged $145 for the services at my old address. It just keeps getting worse.

  
  Sincerely,
  
  Jourdain Scoubes

  

  Business Response

  Date: 12/29/2022

  Hi ********,

   

  If you wish to discontinue, we can honor your request and close your account. The current balance on the account is $145 for the service that was performed on 12/14/22. Please let us know how you would to move forward.