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Business Profile

Online Retailer

Lucy Avenue

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Crystal J

    Date: 04/08/2023

    Do not buy anything from this store! I checked their return policy before I bought a swim suit top in case it didnt fit, which it didnt. And it stated returns accepted within 30 days. Their website return page to file a return was down and it was a huge pain to get a hold of someone to file a return, then they gave me store credit! When I asked for a refund they said their policy was store credit only. They changed their website and return policy in the middle of my return! Shady pain in the **** online scam retailer!

  • Rebecca R

    Date: 04/07/2023

    Worst customer service I have EVER experienced. Bought a swimsuit that didn't fit and needed to return so I could order the correct size. There is no way to start a return on their website (despite what the website says) and so I just emailed them. No response in 5 days. Sent another email. Got on their ******** and Instagram to message there. No response. Started reading and apparently this is a VERY common occurrence. I hope the owners and employees are EMBARRASSED by this behavior and treatment of customers. I hope other heed and do not buy from them.

Lucy Avenue is NOT a BBB Accredited Business.

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