Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two *********** Tickets which was a total $130 approx with taxes to celebrate NYE in Crystal City VA This was a semi formal sneaker ball. We travelled from Baltimore Md to attend even booked a hotel stay at the ***** ******* which was$210.11 that’s where the event was taking place. My date and I bought attire for the event so that we could celebrate in style and have lots of fun. We got dressed only to be denied entry because my date didn’t have a jacket which was not clearly stated when these tickets were purchased. I spoke to an individual named ***** at the door and she made it seem like she was going to assist us but after waiting 30 minutes on the side while I watched others get their wrist bands she never came back to the door. I had to wait in-line once more to get to her to ask her what’s the resolution. This lady goes where’s your date I said he’s outside waiting just as I was. She says hold on goes back into the room where everyone was registering for entry and never comes back out. At that point I was beyond upset, felt invisible and taken for my money. I have never experienced anything like this before and that is why I decided to file a formal complaint. In addition we went to the lobby to eat dinner and witnessed several individuals gain entry without a jacket. Please make it make sense. We spent NYE in our hotel room after spending hundreds of dollars in preparation for this event. I pray that this never happens to anyone else.

  Business Response

  Date: 07/13/2023

  Good Afternoon
  
  In reference to your complaint filed in reference to our NYE Gala.  This was our 11th Annual NYE Gala and we have maintained the same dress code for 11 years running.  We at Social Architects maintain a high standard of customer service while also adhering to all event details provided to our attendees.  This is done so to provide a great experience to over 2000 attendees annually.  Between Hotel, Vendor and our Company staff there are over 100 people working the event, all of which are not required to wear suits or Blazer.   We pride ourselves on posting the attire on the event page and sending out reminder emails to attendees. I have listed both verbiage from both below.  
  
  As mentioned on our Event Ticketing site we do have a No Refund Policy.  While we do understand your frustration with the outcome of your evening we do have a no refund policy.  However, we would like to offer you two complimentary tickets to this years NYE Event. 
  
  Please feel free to contact me directly if you should have any questions or concerns.
  
  Thank You
  ***** *******
  Social Architects
  
  Copy of Email that is sent to attendees:
  Good Morning,
  
  Thank you for purchasing Ticket(s) to the 11th Annual NYE Casino Night featuring *** ***** taking place this Saturday December 31, 2022, from 8:00pm-3:00am at the ***** ******* Hotel, **** ******** *******, Arlington, VA *****.
  
  This week we began sending a series of emails providing you with information updating you on several topics to ensure you have a great experience.  The following FAQ Topics will be covered in these emails:
  
  Parking and Hotel Check In-Out
  Entertainment Schedule
  VIP Table Information
  
  Dinner Tickets Information
  
  FAQs
  
  Please note Hotel Rooms are almost sold at the ***** ******* Hotel.  Tickets are selling fast, and prices will increase tonight at 11:30pm.  Tickets will go on sale at the Hotel on Friday and will be available during the Pre-Registration hours listed below.  We highly encourage everyone to Pre-Register for the event.  This means we will check you in and provide you with your wristbands so you can freely walk in the event when it begins. No lines etc! Also please remember the Hotel is offering Early Check-In based on availability. Please call ahead.
  
  ***********************************************
  PLEASE share the above link on your social media pages 
  
  MANDATORY ATTIRE: (Sneaker Ball Edition Part II)
  Semi-Formal Attire to Formal is Mandatory - No refunds or Exceptions
  
  MEN:
  Suits or Blazers with Dress Pants, collared buttoned-down shirts are required required for Men Sneakers are allowed – Absolutely no Jeans, T-Shirts, or Boots of any kind
  
  WOMEN:
  Dresses, separates, or a pantsuit, stilettos, and sneakers. Dresses/ Stilettos / Dressy Boots and Sneakers are allowed - Absolutely no Jeans
  
  PRE-REGISTRATION SCHEDULE:
  Friday - 2:00pm - 8:00pm
  Saturday – 11:00am - 7:00pm
  
  NOTE: Registration will be held in the ********* Room - Take the escalator in the lobby up one level  
  
  Please make sure you read these emails and feel free to email us if you should have any questions.
  
  Dress Code listed on **********:
  ATTIRE:
  
  SNEAKERS BALL EDITION PART II - CLASSY SNEAKERS WILL BE PERMITTED
  
  SEMI-FORMAL TO FORMAL ATTIRE MANDATORY
  
  MANDATORY DRESS CODE - NO REFUND OR EXCEPTIONS
  
  PLEASE CALL AHEAD IF YOU HAVE QUESTIONS
  
  Thank You
  ***** *******
  Social Architects LLC