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Business Profile

General Engineering Contractor

National Society of Professional Engineers(NICET)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid NICET to take a NFPA 72 Fire Alarm Test and Inspection Certification Level II exam and set up a date to take the test for December 5, 2023 at 2:00 PM. ******* Vue is a 3rd or 4th party company who administers tests on behalf of NICET. The day I went to take the exam you are to arrive 15 minutes early and only take your testing books and flash cards for studying purposes into the test center. The test did not start at 2PM, lady came back from lunch at 215. The lady called me up and checked out my books and saw I had flash cards and said they couldnt be used. After a long back and fourth, I demanded to call NICET but they at first refused to allow me and put me on a "15 minute clock" to take the exam or forfeit the date. After speaking to NICET, I came back inside and the people refused to let me take the exam. During the exchange, the guy told the lady in spanish to make up a report that would ultimately cover themselves. They then called the cops. The officer arrived and they claimed to the officer I should be removed from the test center. I countered to the officer I had a reason to be there and wanted to take my exam but they refused. I asked the officer to review the tape from the camera that can show the entire exchange that played out. ****************** refused, and the officer deemed it a civil issue and left with the officer. After speaking to NICET and finding out this kind of thing has happened with this specific test center, I was able to set up another date to test. ******* Vue went ahead and cancelled that date, claimed without any evidence I was 'hostile or threatening' and sent me a letter demanding I take a mental health assessment before I can take an exam. I don't have a mental health issue, NICET nor ******* Vue is an authority having jurisdiction, and they dont have a court order from a judge demanding that. I demand that I take this exam as I have a right to career advancement and they are the only people to certify. Cant refuse service.

    Business Response

    Date: 03/22/2024

    As legal counsel to the National Society of Professional Engineers and its division the National Institute for Certification in Engineering Technologies (NICET), we are responding to your March 13, 2024 letter.  The mission of NICET is to promote excellence in engineering technologies globally through certification and related services. NICET respects and appreciates the Better Business Bureau (BBB) and its method of resolving consumer complaints, particularly with respect to retail businesses.However, matters involving the relationship between NICET and its candidates and certifcants are dealt with through internal NICET processes and policies.NICET strives to treat all certificant concerns not only fairly and equitably,but also confidentially. Because of our processes and polices, and maintaining confidentiality of NICET candidates and certificants, NICET does not address these matters in all public alternative forums, such as the BBB process. It is important to note that NICET provided a path to resolution and refunded the exam fee prior to the complaint submission.

    *******, *********** & ****
    **************************
    Suite 1000
    ********************

    Customer Answer

    Date: 04/03/2024

    e[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 21397502

    I am rejecting this response because:   NICET has not strived to treat this fire alarm inspectors' concerns fairly or equitably at all. Their path to resolution that they refuse to write as I will is for me to have a mental health assessment, which they can not do. I have done a thing wrong and I do not have a mental health issue in any way as this manufactured path to resolution was done by members of NICET and ******* ***, which also is not a requirement in anyway of their rules listed online. I am allowed to take this exam without taking their manufactured requirement. They never have told me how I was ever hostile toward anyone nor was a police officer escorting me off the property being I have a police report that prove neither occurred. I was there to take an exam and ******* *** re fused to allow me to taek it but told the cop I could reset the date and take it again another day. I didnt want a refund being I had reset a date for February 15,2024 that was cancelled by ******* *** on December 15, 2023. NICET must figure a way to provide me a way to test on their behalf being ******* *** refuses, once I am cleared to take the exam. I also refuse to test thru a ******* *** center with the hostile treatment I received. I was also bribed by their so called attorney ********************* $10,000 if I take the mentla health assessment and have no issues. And NICET calls this a fair can equitable way to treat someone who has no mental health issues? That is a violation of the ***** law for anyone to request that and if you want me to do that, you must file a lawsuit here in *******. Being ******* *** refused to turn over their tape of the events to the cop to show I was ever 'hostile or threatening' to anyone, I dont see you getting very far being again I did nothing wrong. NICET and ******* *** have worked together to not respond to any phone calls or emails left. I have a right to take their exam under the *** and Right to Work laws in place, which NICET and ******* *** are both violating as well. Can't claim someone has an issue when they really don't and just make this demand because they feel like it or they have an assumption I have a mental health issue. I have a right to advance my employment and cant be held back in any way or have a company make any stipulation when they have no law or any jurisdiction as a AHJ according to the ***** NICET is breaking the law and refuse to resolve this with me privately. SHip has sailed, its public now until I take my test without their demand and I take the exam under the prior version being NICET and Pearosn *** worked together to make time pass for me to instead force me to study for the new version of the exam. If I did something wrong, I would have been told in detail a long time ago. Suffice to say, this act by NICET and ******* *** is retaliation! They were in the wrong and should have just allowed me to call NCIET and take the exam. Not call the cops and  ******* *** employees speak in spanish to fill out a incident report and that theyre calling the cops then say it in English. Real 'fair' when you have another company administer a test for you and they play games like this.


    Regards,

    ***********************








    Customer Answer

    Date: 04/16/2024

    Here is a copy of the ***** Law for the Scooby Doo like lawyer now speaking on behalf of NICET. ****** has refused to work this out with me at nor have they responded to this complaint, its clear the lawyer who made that prior blanket statement is a liar. Looks to me like I have a nice lawsuit to win seeing I have yet to see where I have done anything wrong for a company to make such an illegal demand on their behalf. If NICET doesnt want me to test, they must file their adverse action against me in Broward County court. Therefore, I must be allowed to immediately test under the prior version. Also, we cant forget how ******************* fake lawyer thought he could bribe me with $10,000 and to take the exam for free if I take the mental health assessment and dont have an issue. Funny he now refuses to say a word to me because hes that incompetent like NICET is. Ive once again proven Im not the one with a mental health issue here and the employees of both NICET and ******* Vue along with their brain dead ************************* like so called attorneys who refuse to respond due to their dirty filthy companies breaking the law.

    Business Response

    Date: 04/26/2024

    As legal counsel to the National Society of Professional Engineers and its division the National Institute for Certification in Engineering Technologies (NICET), I am responding to your April 18, 2024 letter. Our response to the initial complaint stands. As stated in that response, respectfully, matters involving the relationship between NICET and its candidates and certifcants are dealt with through internal NICET processes and policies and rather than public alternative forums, such as the BBB process. Nothing in the supplemental filing changes this position.

    ***********************
    *******,*********** & ****
    **************************
    Suite 1000
    *******************

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