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Nuwber, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nuwber, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nuwber, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Nuwber, Inc

      700 N Fairfax St Ste 614 Alexandria, VA 22314-2085

    • Nuwber, Inc

      901 N Pitt St Ste 170 Alexandria, VA 22314-1564

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My date of birth and all my personal information are displayed on Nuwber website without my consent. I have been harassed and scammed in the last few years because Nuwber sold my personal information and put me in danger of identity theft. I have been in emotional distress and thinking to take legal action against Nuwber.The opt out didn't work. This is a violation of my rights. I want my personal data removed immediately otherwise I will fill a lawsuit.

      Business Response

      Date: 09/05/2023

      Dear *****,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:08/03/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 15, 2023, I noticed a large amount of personal and sensitive information about me on the internet that could lead to identity theft and other crimes was published by Nuwber, Inc without my consent. I selected the option on their website to OPT-OUT. Nuwber, Inc. removed personal/ sensitive information from its website, but did not remove it from ****** search., etc. My name, phone number and full address are displayed publicly as a heading on these searches. Its been more than two weeks and this company has not removed my personal and sensitive information from all apps, pages, social media sites and ****** searche. I request my personal, and sensitive information are removed from all search engines immediately.

      Business Response

      Date: 08/23/2023

      Hi,

      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 

      This email is to inform you that your information was already deleted from our website nuwber.com. However, your profile can still be listed in the search results. The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******, ****, and *****. This process is controlled by them. To speed up this process, you have to contact them directly.

      Here are the guidelines for removing information from ******* Please read through the instructions listed there. It is important that you have verified that the websites have removed your information. If you see search results with outdated content or invalid URLs, you can use the Remove outdated content page.
      *****************************************************************

      ****************************************************************************************************************************************

      If you have any questions feel free to contact us.

    • Initial Complaint

      Date:07/21/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********



      I am rejecting this response because:

      ---------- Forwarded message ---------
      From: ******** ****** <***************@***.***>
      Date: Sat, Aug 12, 2023 at 5:07 PM
      Subject: Complaint #********
      To: [email protected] <[email protected]>

      The issue is not resolved because as you can see below, my name is still attached to someone else's profile on nuwber.com. I went through ******, like I was told. Nuwber.com did remove my personal information, but shorty afterwards, my name will be placed under someone else's profile. This is beyond irritating for me because my name is unique and there is no one else with my name. 

      Thanks,

      ******** ******









      Business Response

      Date: 07/31/2023

      Dear ********,

      My name is *****, I am a support manager of Nuwber, Inc.

      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 

      At first, we are happy to inform you that your record is removed  from our website. However, your profile can still be listed in the search results. The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******, ****, and *****. This process is controlled by them. To speed up this process, you have to contact them directly.

      If you still have any questions, do not hesitate to contact us.

      Business Response

      Date: 08/15/2023

      Hello ********,

      We fully removed the page you mentioned in the previous response. Please, feel free to send us these links directly by email if you find more than that.

      In addition, not all the pages contain the same name as yours really provide the information about you, as there are a lot of people with the same names. Anyway, if you have any more pages to remove, we will do it immediately for you. Just send them to our email [email protected]

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website place my birthday along with a whole host of personal info on internet. For example if you type in my home address youll see on first page nuwber website site for my home address my birthday listed right along other information on my family

      Business Response

      Date: 07/31/2023

      Dear ******,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:07/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are displaying my personal information online, my name, phone number, address, date of birth. Previous address. I want all deleted immediately Thank you

      Business Response

      Date: 07/18/2023

      Hello,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************************

      Business Response

      Date: 07/18/2023

      Dear *********,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:06/28/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested my information removed over a year ago. It was not removed. At that time, my email address was not publicly available on their website. I searched my address tonight and not only was my information not removed, additional information was added including my email address which I was required to provide in order to opt out and remove my information. I feel violated by this company. I am a victim of sexual assault and am concerned that a simple address search provides such detailed information about me on one website. This is causing stress and anxiety and my request to remove my information should be honored.

      Business Response

      Date: 07/05/2023

      Dear ********,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We received your request to remove a page from our site, unfortunately, we havent found your page. Please, provide us with the correct data about you. Information should contain your first and last name, the state and the city which are listed on our website. Also, you can send us a link to your page on our website. As an option, you can use the instructions on our website. Go to this page (***********************************************) and follow the directions. 
      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      We hope this information was useful to you. We are waiting for data to fulfill your request. If you still have any questions please contact us at *************** from 9 am to 9 pm on weekdays and we will do our best to resolve your problem. 

    • Initial Complaint

      Date:06/15/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested my address be removed from the internet by this site. Posting my direct address by the NUWBER company/business endangers my family and their safety. Please remove my personal information from your search engines immediately.Feel free to email me if you have any questions or need further information/clarification.

      Business Response

      Date: 06/20/2023

      Dear ******,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Something called Nuwber is listing personal and contact information about me on line. I want this information removed immediately. I want no associations with Nuwber or any similar type businesses at all. Thank you.

      Business Response

      Date: 06/26/2023

      Dear ****,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    Nuwber, Inc is NOT a BBB Accredited Business.

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