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Nuwber, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Nuwber, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nuwber, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Nuwber, Inc

      700 N Fairfax St Ste 614 Alexandria, VA 22314-2085

    • Nuwber, Inc

      901 N Pitt St Ste 170 Alexandria, VA 22314-1564

    Customer Complaints Summary

    • 176 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This site published my name, my current and previous addresses and my date of birth on the internet. I feel this information should be private. I request that my personal information should be removed from this website. Thank you for your help.*******, ******.

      Business Response

      Date: 02/06/2024

      Dear *******,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 02/09/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My unauthorized personal information is on this site. Attempting to remove my info with the steps they provide is not working. This seems like an invasion. I did not authorize this. I would like all my information removed.

      Business Response

      Date: 01/16/2024

      Dear***
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 01/18/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

      Customer Answer

      Date: 01/18/2024

      I still see the information when I search on *****. Company said they removed it..

      Customer Answer

      Date: 01/23/2024

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********



      I am rejecting this response because:



      I still see the information when I search on ****. Company said they removed it..


      Regards,



      *** **********

      Business Response

      Date: 01/26/2024

      Hello,
      We are sorry for any inconveniences our website caused you. 
      I want to inform you that your information was already deleted from our website nuwber.com. However, your profile can still be listed in the search results. The removal of a broken link from the search engines is a natural process. It might take from 2 days to 8 weeks to delete your information from ******, ****, and *****. This process is controlled by them. To speed up this process, you have to contact them directly.

      Here are the guidelines for removing information from Google. Please read through the instructions listed there. It is important that you have verified that the websites have removed your information. If you see search results with outdated content or invalid URLs, you can use the Remove outdated content page.
      *****************************************************************
      ******************************************************

      If you have any questions, feel free to contact us.

      Customer Answer

      Date: 02/09/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      *** **********
       

    • Initial Complaint

      Date:01/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All of my personal info and contacts are listed on this website without my consent.I want it removed.

      Business Response

      Date: 01/16/2024

      Dear ******,

      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 

      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).

      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is exposing all my personal information. I do not want further contact with this company.

      Business Response

      Date: 01/16/2024

      Dear ********,

      My name is *****, I am a support manager of Nuwber, Inc.

      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 

      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (*******************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).

      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 01/18/2024

      This company says it has a way to opt out, this is a lie.  Just wanted to let you know this.  

    • Initial Complaint

      Date:01/01/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was conducting a web search and discovered that this site is publically displaying my information without my consent and I would like for them to remove it. I do not want my information made public on their site. I am requesting that they cease and desist from publishing my name and other information on their site.

      Business Response

      Date: 01/04/2024

      Hello,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

      Customer Answer

      Date: 01/12/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **************************

    • Initial Complaint

      Date:12/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing because there is unauthorized information that is be displayed on Nuwber.com which I have been unable to get opted out of having my information being displayed. They have a bogus opt out system that claims to send you an email and a process to opt out making it cumbersome but also, the email to opt out never comes. I am requesting that Nuwber.com remove my name and information of their site Nuwber.com and be opted out of displaying any information. I would greatly appreciate your help in this matter. I have seen many other complaints regarding the same issue.

      Business Response

      Date: 12/28/2023

      Dear *****,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:12/20/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website has my personal information shown for others to review. I have requested for my personal information to be removed and it's still showing. Please remove all of my information from the website.

      Business Response

      Date: 12/28/2023

      Dear *******,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:12/19/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i found information about my family and I, my property, hobbies (according to their aggregated algorithm) at nuwber.com (*******************************************************************************************************). Although this is public information. I don't want my personal information shared on their public site. When it's aggregated as this company does, it becomes criminal. What gives them the right to provide such service. Remove my information from this site immediately.

      Business Response

      Date: 01/04/2024

      Hello,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************). In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:12/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove my name, number, and address of your website, I used the opt out and the information was never removed.

      Business Response

      Date: 12/12/2023

      Dear *******,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************).  In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have restaing order against my extremely dangerous ex boyfriend. Who has served time in prison for trying to kill me. I have changed my phone number. Went to the post office and rented a p o box. I transferred to another job. A friend told me all my new information is on Nuwber's website. I did the option of opt out. You ***** updated all my information my new phone number, my p o box number, and new work number is on the website. I advised my family that if my ex boy kills me. They are to sue for every website that has my information on them for wrongful death. That's how ********************* found and killed he's ex wife ******. ***************** went to the **** and paid the fee for the freedom information act. Got ********************** new address and the rest is history. Post office changed their policy.

      Business Response

      Date: 12/08/2023

      Dear *****,
      My name is *****, I am a support manager of Nuwber, Inc.
      We are sorry you had any problems with Nuwber.com. We hope the information provided below will be helpful. 
      At first, we are happy to inform you that your record is removed both from our website and ****** search. Please note that the website provides an easy-to-find procedure that lets users send opt-out requests in one click (***********************************************).  In addition, each user can contact Nuwber.com support team by phone or email. Nuwber Customer Care works for you from 9 am to 9 pm on weekdays. Such opt-out requests are honored by Nuwber.com with no exceptions.

      Let us clarify the way we get information posted on Nuwber from. We are not the initial source of the information online, we just aggregate information that is already in free access and openly circulates on the Internet. The sources can be th? following Publicly Available Information Sources (including social media, blogs, and self-reported information) and Third-Party Data Suppliers (such as retailers, financial services companies).
      If you still have any questions, do not hesitate to contact us.

    Nuwber, Inc is NOT a BBB Accredited Business.

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