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Business Profile

Major Appliance Services

Hailey's Appliance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hailey's Appliance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hailey's Appliance has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/30/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 31, **** (employee at Hailey's) sold the Washer and Dryer with Dryer Steam **** made Delivery scheduled on Nov 6th between 10 and 12
      On November 6th, Delivery was canceled due to not having the units in inventory
      On November 16th, delivery was made
      The washer was dropped from the truck and damaged
      It was communicated to my wife that a new washer would be ordered
      The incorrect dryer was delivered versus what was sold
      On November 17th, I visited the store to resolve the incorrect dryer delivery
      I was told no one was working that day to resolve the issue but Someone would call on Monday 11/27, no one called
      On November 29th, I called and was told no one was working that could help me but I would get a call on Thursday November 30th.
      On November 30th, I had a voice mail from **** stating he was calling to discuss the washer.
      I returned his call on November 30th and he apologized and stated that the model number was correct on the sales sheet and that he communicated the wrong information about the features offered on what he was selling me and that the apology was all he could do.

      I paid for a dryer that had the features he communicated to me and additional components to support the options he communicated that I would receive but I did not get the dryer that I was told I would get, I did not get the support features, and I am being told That is all I should expect.

      Business Response

      Date: 01/04/2024

      The washer and dryer are ready to be replaced.  We are waiting on the consumer to set up a delivery time.

      Customer Answer

      Date: 01/12/2024

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** ********

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