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Business Profile

Major Appliance Services

Hailey's Appliance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Hailey's Appliance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Robb W

      Date: 12/29/2023

      Disappointing Experience with Hailey's Appliance
      My encounter with Hailey's Appliance has left me thoroughly dissatisfied, prompting me to share the challenges I faced throughout the process. From scheduling headaches to communication breakdowns, my overall experience has been far from satisfactory.
      After contacting Hailey's Appliance on December 11th and clearly detailing the issue with my machine, including the necessary replacement part, I was disheartened to learn that they scheduled my appointment a week later. The reason provided was the technician's insistence on inspecting the problem in person, despite my efforts to streamline the process by identifying the specific part needing replacement. This unnecessary delay, coupled with my anticipation of shipping time, only added to my frustration.
      As the day of the appointment neared, I took the initiative to confirm the previously agreed-upon time slot (11-1) by contacting the store in the morning. To my dismay, upon the technician's arrival, I discovered an unannounced rescheduling to 1-3. This unexpected change not only threw off my plans but also left my spouse stuck at home for an extended 5-hour period, unable to carry out their work. This lack of communication and disregard for the initially agreed-upon timeframe is, quite frankly, unacceptable.
      Hailey's Appliance seems to prioritize internal processes over customer convenience, making it challenging for clients to rely on their services. My experience underscores a need for improvement in scheduling practices and communication protocols to ensure a more customer-centric approach.
      I strongly recommend potential customers explore alternative options for their appliance needs. Unfortunately, Hailey's Appliance has proven to be more of a hindrance than a solution, and I regret choosing them for my repair needs.

    Hailey's Appliance is BBB Accredited.

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