Complaints

This profile includes complaints for Elite Window Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Elite Window Solutions has 3 locations, listed below.

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  Elite Window Solutions

  10122 Superior Way Amelia Court House, VA 23002

• 

  Elite Window Solutions

  1700 Douthit Ct Powhatan, VA 23139-8049

• 

  Elite Window Solutions

  1720 Douthit Ct Powhatan, VA 23139

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 26 2023 Elite Window came out to our home and replaced some wiindows. However, in the process one of the technicians stepped on the dryer causing the top to be dented. I have been dealing with the Operations Manager, ***********************, to get the dryer top replaced. Initially **************** stated would replace the dryer top however he has no made effort in the past month. I myself had contacted the dryer's manufacturer and got a price quote/delivery turnaround for a replacement dryer top. **************** even received the same info from the warranty department of our home builder. We are seeking to have a replacement top installed by Elite Windows. Please see picture and email correspondence attached.

  Customer Answer

  Date: 09/18/2023

  [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  At this time, I have not been contacted by Elite Window Solutions regarding complaint ID ********.
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dispute is, Ellite installed ****** worth of siding to are home. A big piece feel off and weve been calling them for a month. They keep giving us the run around, finally we asked for a manager, his name is *****. ***** called and said hed be here last Tuesday, he never showed up or called. Today ic Nov. 14, still havent heard from them. So I called, they kept hanging up on me. I just want my siding put back up ! They have been out here twice already, they didnt do a great job, considering what we paid them if the siding keeps coming down.

  Business Response

  Date: 11/21/2022

  I spoke with MR on Monday the 14th explaining that my tech had come by his house on the 7th and took pictures and looked at what maybe needed to correct this issue. When I spoke with Mr. he had said this had been an issue since it was installed buy he usually fixes it himself, so instead of just re-installing the piece of vinyl that was installed a few years ago, I asked my tech to go look it over and take some pictures, the pictures were taken and situation examined. Mr. swore no-one came by because he would of seen it, or heard dogs barking. I have since spoke with a siding expert and passed on Mr.'s information so they can set up a time that is convenient for both parties. I have yet to hear if they have found a date yet to fix the issue, but will stay on the contractor to make sure this is taken care of

  Customer Answer

  Date: 11/28/2022

  ELLIT WINDOWS INSTALLED OVER $19,000.00 IN SIDING ON OUR HOUSE. WE HAVE HAD TO CALL THEM FIVE TIMES BEFORE TO PUT SIDING UP THAT FELL DOWN. ANOTHER BIG PIECE IN THE FROUNT FELL DOWN & WE HAVE BEEN GOING BACK & FORTH FOR A GOOD MONTH NOW. ***** THE MANERGER SET A DATE ON TUE THE 8 OF NOV /NO ONE SHOWED OR CALLED FOR THE REST OF THE **** , E THEN CALLED HIM ON MONDAY THE 14HT, HE FINALLY CALLED BACK AND SAID HE CAME OUT AND TRIED TO PUT THE SIDING UP, WE TOLD HIM THAT WE HAD BROUGHT IT IN SO IT WOULDNT GET RUNINED, HE HEN SAID ****** CAME OUT TO TAKE PICTURES. TODAY IS THE 17TH, WE HAVE CALLED HIM 3 TIMES TODAY WITH NO RETURN CALLS. THIS IS LUDICRIOUS ! WE HAVE A NICE HOME IN A CULVA SAC, AND OUR HOME IS STICKING OUT LIKE A SORE THUMB. WE WOULD LIKE SOME ACTION ON THIS, WE SHOULDNT EVEN HAD TO CONTACT THE BBB FOR AN A- COMPANY. I HAVE TRIED TO GET AHOLD OF THE ***** *****************************, BUT AM HAVING A HARD TIME. SO WE WOULD APPRECAITE ANY HELP YOU AN PROVIDE.

  
  

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our client ordered Elite's Black Vinyl windows for a new construction, custom home. The product has a fair price and looks sharp. During construction a couple of the windows sustained damage through normal construction activities. It was absolutely no fault of the product and unfortunately is something that can occur during construction. The customers have been in the home for 18 months and we still have gotten absolutely nowhere with the effort to have the product repaired. We have made it abundantly clear to Elite Window Solutions that they didn't cause this and we are fully willing to pay for the cost of repairs. Despite months of effort, facetime calls with the owner to review damage, and many warranty department employees being involved. We are still left with unresolved issues. All we want is to pay for the items to be repaired so our client can move on and enjoy there home for years to come.

  Business Response

  Date: 11/09/2022

  From what I can tell, Elite representative instructed *********************** to reach out to the vendor directly instead of ** hiring them. It would be cheaper and faster for them to do so. In the complaint he says all damage is due to his contractors mistreating the product. At that point it was on ********** to handle, coordinate and fix these issues. I have arranged a meeting with ********** and the homeowner on Friday the 11th of November at which time we will come up with some dates and solutions to these issues