Complaints

This profile includes complaints for E*TRADE Financial Holdings LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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E*TRADE Financial Holdings LLC has 14 locations, listed below.

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  E*TRADE Financial Holdings LLC

  671 N Glebe Rd Arlington, VA 22203-2120

• 

  E*TRADE Financial Holdings LLC

  1405 4th Ave Seattle, WA 98101-2201

• 

  E*Trade Financial Corp

  3353 Michelson Dr Irvine, CA 92612-7622

• 

  E*trade Financial

  525 N Main St Alpharetta, GA 30009-2325

• 

  E*TRADE Financial

  1001 Franklin Ave Garden City, NY 11530-2925

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/Madam, I have done a money transfer from my checking account to Etrade account on september 22, 2023 for $1000. I deleted the transaction since I didnt have enough money in my checking account in Etrade web. But now I noticed that they are trying to process the transfer and charged me $25 return fee. So it is not my fault and I ask them to reverse the charge $25. Please find the attached statement and email copy for $25 fee. Thanks

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan Stanley Private Bank, E*Trade Banking, decided my checking account was being accessed by someone in the state of Washington. Morgan Stanley frozen my account and never told me anything about this action. I contacted Morgan Stanley/E*Trade Bank Customer Service Wednesday (13Sep23) and was instructed to change password and add a PIN number. Friday afternoon I tried to access my account and App displayed wrong password. I tried both old and new passwords but was not allowed to sign on. I contacted Morgan Stanley/E*Trade Customer Service again, Friday evening (15Sep23) was told to change password again, but since the PIN number does not work, I can not change the password. After 15 to 20 minutes call I gave up. Wednesday (20Sep23) I contacted Customer Service again and asked for a Supervisor. After several minutes on Hold I was told a Supervisor would contact me in 30 minutes. I never received a return call. I have filed a formal complaint with the federal agency, Comsumers Financial Protection Bureau last night (20Sep23) and talked to the Bureau today (21Sep23). I have around $5000.00 to $6000.00 (mainly my Social Security) in my account (depending on actual date my account was frozen). Morgan Stanley/E*Trade refused to help me further. I can not pay my rent, utilities, buy food etc.

  Business Response

  Date: 10/12/2023

  October 12, 2023
  

  Dear *** *********:
  

  On behalf of Morgan Stanley Private Bank, National Association (MSPBNA), formerly E*TRADE Bank (E*TRADE), this letter is in response to your correspondence submitted to the Better Business Bureau (BBB), received by MSPBNA on October 2, 2023.

  A more detailed response to your concerns was sent on October 12, 2023, by the Compliance Department via the Consumer Financial Protection Bureau customer
  complaint portal.
  

  MSPBNA appreciates the opportunity to address your concerns; if you still require assistance, you are encouraged to contact Customer Service by telephone at 1-800-387-
  2331.
  

  Sincerely,
  Compliance Department
  Morgan Stanley Private Bank, National Association

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  eTrade charged reorganization fees for stocks that I did not purchase. They charged fees to place stocks in my account that I did not approve of and charges to remove the shares when they deemed them worthless.

  Business Response

  Date: 10/09/2023

  October 9, 2023

  To Whom It May Concern:
  

  I am following up on your September 25, 2023 letter to ***** ********** requesting a response to *** ******’s complaint in the above-referenced matter.
  

  Unfortunately, we are prohibited by Securities and Exchange Commission Regulation SP and Morgan Stanley’s internal policies from disclosing non-public customer
  information to nonaffiliated third parties, including the Better Business Bureau. This prohibition extends to any description of the customer complaint or its response because
  any meaningful discussion of the complaint would generally require the disclosure of personal information about the customer, his or her finances, and investment objectives.
  

  Please note that a detailed response was provided to *** ****** on October 10, 2023.
  

  Sincerely,
  Compliance Department
  E*TRADE Securities LLC

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So my account with e*trade was closed solely based on a decision to stop doing business with me that's fine. I was told to call monday to verify my bank belonged to myself. In doing so I was directed to activation specialist lady who was rude and told me because I didnt understand what she was saying she told me it didnt matter. I'm trying to understand why my money's being withheld for disbursement and it doesn't matter. I refuse to be talked to the way I was by this lady and the person before her. I just want the money that is mine from my deposits.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/23, I originally filed a request to E*Trade Securities to transfer the majority of assets to a self-directed IRA account, along with all proper documentation E*Trade requested. The IRA to which the funds were to be rolled over also faxed (at E-Trade's request) the specific instructions for wiring the funds. Over the subsequent 2+ weeks, E*Trade has stated they did not receive the instructions (then uploaded onine to them); submitted the wire incorrectly by not following the instructions (Admitted by an associate) in which the funds then stayed in E*Trade; and did not provide timely communication updates as promised on subsequent calls into their support line. As such, our funds are being held at E*Trade with no known resolution date.

• Initial Complaint

  Date:09/05/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will sue Morgan because my ex-wife committed fraud Morgan Stanley never sent an email or contacted me, also I am trying to sell my stock I can't and Morgan Stanley didn't want to give my money back about the fraud my ex did, same with the police report, also because the stock up and down I lose almost $2,000 plus the fraud. i will sue for all damages.

• Initial Complaint

  Date:08/29/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Late in the evening of April 27th, I linked into an Etrade application for existing customers to open a new account with an incentive of $50, entering the code ***** **. The code was accepted with no issue opening account **********. After expecting the funds to be applied, I have been told that the Marketing Department can not enter the code (?) and that the funds can not be applied. This is not something that would impact a customer and not the way Etrade or a financial company would do business. Something is wrong, they will not resolve.

  Customer Answer

  Date: 11/07/2023

  This is still unpaid by etrade.

  Customer Answer

  Date: 11/07/2023

  Unpaid by etrade.  Also, within the last month, I have been logged out without notice on numerous occasions while accessing account information (unexplained)   This occurs after being in the account a short time or various lengths of time but would not be a result of the access in an "idle" state.   

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the market downturn of early 2022 Etrade went from charging nothing for stock splits (recombinations) to $38 even if you only have $2 worth of stock in that firm. I've paid this fee to Etrade between 6-8 times (I've lost track at this point), usually for stocks I had less than $20 invested in. I think this is another factor hurting the markets for everyone and discouraging investment in smaller companies. The main advice I recieved when I started investing was "you don't want pricey stocks". This fee system is certainly pushing smaller investors to gamble on higher priced stocks which may result in them losing even more. These fees are referred to as "open calls" and Etrade leaves no record or breakdown of these fees for you to show the IRS or anyone else.

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I express my preference to abstain from inclusion within Morgan Stanley's customer cohort. The foundation of this decision rests upon ethical considerations. Morgan Stanley falls short of aligning with my ethical criteria for engaging in business relations. This stance is substantiated by the proliferation of legal actions directed at Morgan Stanley. The substantial accumulation of significant penalties imposed upon the company over time underscores a consistent pattern of disregard for adherence to statutory provisions and regulatory standards. The deleterious consequences wrought upon consumers are palpable. The recurrent nature of this comportment fails to augur any prospective alteration in conduct. Given my non-election to enroll within the ranks of Morgan Stanley's clientele, and considering that my account came under their purview contrary to my proclivities, I hereby petition for the prerogative to effectuate the seamless transfer of my account to an alternative brokerage, devoid of any associated charges or fees. While endeavoring to transfer my account, I encountered a negative balance that hindered the process. Customer support clarified that this balance resulted from a mandatory fee for transferring my account from E*TRADE to Morgan Stanley, which couldn't be waived. Consequently, due to these circumstances, I will miss the account transfer deadline of 8/25/2023.

• Initial Complaint

  Date:08/21/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern: I am writing to file a complaint against E*Trade Financial for their handling of my account. On August 8th, 2023, I moved $706.50 into my custodial account (****-****). However, I was unable to buy assets, sell assets, or withdraw assets. The only thing the account would let me do is add money. I called E*Trade customer service on August 11th, 2022 and was told that I needed to open an individual brokerage account (***-******) with them as I had aged out of my custodial account. I went through the process of opening an individual brokerage account and initiated a transfer, which they told me would take 2-3 business days. I did not hear anything from E*Trade about the transfer, so I called back on Wednesday, August 16th to check on the status. The representative who I spoke with was rude and asked me many questions about the nature of my employment. He told me that it would be weeks until the transfer took place and that I should be patient. When I protested and asked for his supervisor, he placed me on hold and then came back to say that the transfer would be settled the next day, August 17th. However, the transfer did not occur. I called E*Trade again on August 18th and was told that the transfer had been canceled without any notice to me. The representative said that there was nothing I could do but wait and call again on Monday. I called E*Trade again on Monday, August 21st and the representative told me that the individual brokerage account had been made invalid. She asked me more questions about my employment and occupation. She then asked to put me on a hold to look further into it and then disconnected from the call. I am extremely frustrated with E*Trade's handling of my account. They accepted a new deposit without letting me know the status of the account, told me the only way to access the assets in the account was to open a new account and transfer the old to the new, then made it incredibly difficult to open a new account.