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Business Profile

Food Delivery

BistroMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I joined BistroMD food delivery service in January 2022. We canceled our account a month later because food was arriving damaged and we did not like the taste of the food. On 12/8/2022 they re-activated our account without our permission and charged our credit card. They charged our credit card again on 12/20 without our permission. We have sent several emails and have left several voicemails with no response from the company. I sat on hold for 2 hours on 12/20 and 5 hours on 12/21 and no one answered the phone.

    Business Response

    Date: 12/22/2022

    Good morning,  I apologize if there has been any confusion with your account. We did launch new systems that required members to reactivate their account, but I do not see thatyours has been reactivated and I do not show any charges since April 2022. This has been confirmed with our billing department as well. We did send out clientsan email to reactivate if they would like to proceed but your account was never reactivated.  Sincerely, ******** ******Customer Service ManagerBistroMD

    Customer Answer

    Date: 12/22/2022

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    It was my husband’s account under **** **** that was re-activated, but my credit card was charged on 12/8 and 12/20.

    Regards,

    ******* *******

    Business Response

    Date: 12/27/2022

    Good evening, I apologize for any confusion. Upon researching ***** card on file and your card you had on file, they match. The last 4 digits on both accounts match of *****.  This is the card we refunded.  The transaction ID for the refund is *********** is you need a reference number.  Sincerely, ******** ******Customer Service Manager - bistroMD

    Customer Answer

    Date: 12/28/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *******

  • Initial Complaint

    Date:12/16/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up the service and have had multiple charges to my card. When I look on the site it shows no order history. Additionally I have attempted to skip my next shipment and it states I’m unable to do so. It keeps stating processing. I have attempted to call several times and I have not connected with a customer service agent. No one has answered the call. I no longer want the service and I need to cancel.

    1 was charged 138.03 and have had 4 charges since then. The attached document shows the only billing invoice that says my total.

    Business Response

    Date: 12/16/2022

    Hello, We are terribly sorry that you were overcharged. We have recently switched systems and a billing error did occur. All charges have been voided on the account with the exception of one and those voids will fall off of your credit card within 7-10 business days. We sincerely apologize for the billing issue . We have experienced very high call volume due to these errors and we are sorry you couldn't get through.  I am cancelling your account today so no further shipments will be coming your way.  We apologize again for any inconvenience. 

    Customer Answer

    Date: 12/19/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ******

  • Initial Complaint

    Date:11/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Cyber Monday (11/28) my husband and I purchased 2 new member plans for 1 week each of food. The plan included 7 days of food and snacks. When we checked out, we had 2 coupon codes NEW25 (for new customers) and SAVE40 (for the cyber Monday sale). These codes were applied to the account and we paid and received a confirmation email. There is NO FINE PRINT OR DISCLAIMER written on the site that 2 coupons were not able to be applied at the same time. Also, the computer was able to process both coupons. By law, they need to honor the prices we paid online. We received a call on (11/29) saying that they will not honor the NEW25 code because only one code is allowed. Even after informing them that they had zero policy on the site or disclaimer or FINE PRINT they still did not honor the price we paid. My husband and I would like the 7 day plan plus snack honored for the both of us at the price we paid on 11/28 which was $69.23 for me Order# ****** & $75.35 for him Order# ******. It is not our fault that they were incorrect.

    Business Response

    Date: 12/17/2022

    Thank you for reaching out.  Both of these orders were shipped to both clients.  Tracking number ************ and ************Not only were both shipments provided, we in error, refunded **** ******* his $75.35 back which the refund settled on 12/2/22.******** ******* was only charged $69.23.   In summary, **** received a free box of food and ******** was charged was she was hopingfor of $69.23.  Please reach out if we can be of further assistance. I can also provide billing documentation if needed and screen shots ofthe items delivered to their home. 

BistroMD is NOT a BBB Accredited Business.

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