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Point BroadbandThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.27/5 stars
Average of 37 Customer Reviews
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Review fromWilliam M
Date: 11/17/2023
1 starWilliam M
Date: 11/17/2023
Do not trust them, they will fool you every month with a bill added for this or that. I have been with them 4 months and every month I had to call them to get my bill corrected. The last time it was something new and uninformed so I cancelled.Point Broadband
Date: 11/20/2023
We understand your frustration and apologize for the inconvenience regarding the billing. After reviewing your account it appears your *** discount had expired and it was requested that you re-apply. After you were able to re-apply we applied the discount to your account. Once we receive verification of your *** enrollment, we are able to apply the *** credit on the next invoice which generally takes 30 days. The disconnect on your account is set for the requested date and appreciate your time.Review fromMason F
Date: 11/09/2023
2 starsMason F
Date: 11/09/2023
Woke up Sunday morning to find that my internet was not working. Called customer service to ask for a technician to come out, but was instead guided through troubleshooting and speaking to three different people before they considered scheduling a technician to come out. Or so I thought. The window I was given was for Tuesday, November 7th, from 1:00pm until 3:00pm, but the tech never showed or called. I had to call customer service back, only to be transferred to tech support again, only to find out that they forgot to schedule the technician to come on Tuesday. So they gave me a window of 7:00am to 9:00am for today, Thursday, November 9th. And the technician never bothered to call or knock on the door. I was at work during that time, and my wife was home so that the tech would have access to the inside if needed. The only reason my wife found out that the technician was here was via the next door neighbor heading out, knocking on our door, and letting her know that they were here. He didn't even stick around or check in with my wife to make sure that the internet was working correctly after he made repairs, he just up and left. This whole experience was unprofessional, and I shouldn't have had to go most of this week without internet due to their equipment breaking down. I also don't appreciate being forgotten, as I've been a customer with them since they were known as ***. If this experience repeats itself, I will be looking for another internet provider. I'm also telling people not to sign up with Point Broadband unless they have to.Point Broadband
Date: 11/14/2023
We apologize for the confusion and inconvenience. Our standard operating procedure is to ensure we attempt all troubleshooting steps with the customer on the phone before rolling a truck. Sometimes services can be restored remotely without customer's having to wait for scheduling a technician to come on site. The technician did not need inside the home making the necessary repairs to restore services. We apologize you were not advised he would be working outside and it was a unprofessional experience. We have made adjustments to your account for the time you were without service. Thank you for being a Point Broadband customer.Review fromJoAnn R
Date: 11/04/2023
5 starsJoAnn R
Date: 11/04/2023
Paul **** was a great technician. He went above and beyond when he came to install our internet. He set up our firestick for us and our phones for WiFi. Great guy and so helpful.Point Broadband
Date: 11/07/2023
At Point Broadband, our customers always come first. Thank you for taking the time to share your positive feedback and for being a part of our community, JoAnn!Review fromADAM E
Date: 10/07/2023
1 starADAM E
Date: 10/07/2023
I have had service for less than a month and already experienced 2 outages! Already regret leaving my old provider. You can’t pick up the phone and talk to anyone. They don’t respond to email. Point Broadband is garbage and not ready to be an ISP.Point Broadband
Date: 10/17/2023
Thank you for your feedback, Adam. We would like to assure you, your concerns are being addressed. We have completed several maintenances to rectify any service issues and you should begin to see improvement. Please reach out if we can be of any further assistance and we appreciate you being a Point Broadband customer.Review fromrick g
Date: 10/05/2023
1 starrick g
Date: 10/05/2023
I got a brochure from point-broadband for a plan for 300 MBPS with whole home WIFI for $59/month for 36 months. I called them to arrange installation only to be told that that plan is not available in rural areas. They do have a plan for the same service for my address for $75/month. I can't get an answer as to why the first plan is not available as it will come over the same lines as the latter plan! This does not give me a good feeling about this company...Point Broadband
Date: 10/17/2023
Mr. ******, after further review we do see that you received two mail pieces. One with the urban pricing that does not apply to your address as well the other mailer for rural areas which does apply to your address. The disclaimer at the bottom of the mail pieces read: "Restrictions apply. Not available in all areas." We hope you will consider Point Broadband when the cabinet is released in your area and look forward to serving you.Review fromRicky N
Date: 09/28/2023
1 starRicky N
Date: 09/28/2023
Having issues with service, it starts at 7pm every day to around 11-midnight. So slow you can't even stream TV services. And my security system/outdoor cameras starts glitching. I have and am paying for 300mbs service, between those hours mentioned it goes down to 3 to 4mbs. I believe they are throttling peoples service. I can't get any help, people promise to call me I never hear back. They flat out refuse to let me speak to a supervisor (never have any to speak to in ANY department Ispeak to). I've called 9 times about it in the last week and half. Been going on for a long time now.Point Broadband
Date: 10/17/2023
Ricky, we appreciate your feedback. We are in the process of upgrading our network and hope to improve any connectivity issues.. After reviewing the account, it appears that a credit has been applied to the account. We apologize for the inconvenience and please let us know if we can be of any further assistance. Thank you for being a Point Broadband customer.Review fromLyndi J
Date: 09/15/2023
1 starLyndi J
Date: 09/15/2023
Had their service for a few months and everything was great. Then Sunday Sept.6 Roku streaming started buffering, Tuesday 12th at around 1:30 pm lost service called customer service (set on hold 30ish min) they asked about my wireless router which was older and said that might be the problem. Scheduled an appointment for the 14th (no earlier appt.)Went out bought another router but before we could install it the service came back on around 8pm. Installed the new router anyway. Wed 13th internet went out again around 1:30pm, called customer service (set on hold 45min) explained the situation, the rep was rude and said there was nothing she could do. Around 8pm the service came back on with nothing being done. Thurs 14th around 11am the tech showed up, ran a laser on the line (it was fine), changed their router for a new one, ran the reboot with tech support and left. The service died again around 1:30pm. Called tech support (sat on hold 45min and another 15 min after being connected to tech support) the service came back on while I was on hold but they couldn't tell me why a pattern of my internet going out at the same time 3 days in a row. Hung up with them and about an hour later service went out again. Called tech support again and for the next 2 1/2 hours I was either on hold or being told it wasn't their fault that my new router was probably bad and they didn't like my frustrated tone of voice. At one point the woman informed me she was more educated than me and so she was right and I was wrong. Two routers, scheduled outage 3 days in a row and it's not their fault. Cancelled the service when after since their tech department can't fix their own service issues and just blame everything else. Asked around and it seems to be happening daily to everyone I spoke to. Now I'm waiting 45 days to get a refund because I was charge on the 12th. I highly advise against using this internet provider. They are unreliable and incapable of fixing problems when they arise.Point Broadband
Date: 09/21/2023
Point Broadband apologizes for the negative experience that you encountered with our company. We will attempt to escalate your refund check.Review fromJon M
Date: 09/13/2023
1 starJon M
Date: 09/13/2023
This company continues to decline. They've already had a monthly bill increase this year. They have now decided to add to the disservice by implementing a $5/mo charge for receiving a paper bill. As if that weren't enough, they've also decided to charge $5/mo if your account isn't enrolled in auto-pay. This is coupled with outages that you have to report ONLY AFTER the outage is fixed by providing dates and times of the outage. One would assume they have that information. Then there is a chance they will apply any lapse of service back to your account. Usually this is only said to be done and never completed. Perhaps someday this company will understand how the provider/consumer dynamic works. However, I wouldn't advise holding your breath.Point Broadband
Date: 09/21/2023
Point Broadband appreciates the feedback. The industry standard encourages paperless bills and autopay for a more positive experience for customers. Our team is working towards a higher quality of monitoring on our equipment for outages and service issues so we can better serve our customers. Thank you for being a Point Broadband customer.Review fromAnita K
Date: 09/06/2023
1 starAnita K
Date: 09/06/2023
No one answers their phones at our local pb and can't find a number for kind of help. Been out for 3daysPoint Broadband
Date: 09/21/2023
Point Broadband apologizes for your outage and your inability to get in touch with someone to help you. Our toll-free number is ************ and we have 24/7 technical support.Review fromAmber D
Date: 08/28/2023
1 starAmber D
Date: 08/28/2023
This is the absolute worst service I have ever had! The customer service is terrible. Service is even worse pay $150+ for the internet to work only 2 weeks out of the month!Point Broadband
Date: 09/21/2023
Point Broadband recently had outages in this area. We apologize for the inconvenience and have issued a onetime 25.00 credit to your account. Our team is continuously working to provide reliable services that our customers deserve. Thank you for being a Point Broadband customer.
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