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Allergy Buyers ClubComplaints
This profile includes complaints for Allergy Buyers Club's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March of 2022, I paid $71 for a portable air purifier and replacement pads. This product worked for a few months before the purifier starting making loud, rattling noises every time I turned it on. This renders it unusable as it's purportedly a silent machine. I eventually found the website I bought it from, what used to be The Pure Company and is now Allergy Buyers Club, and went to the contact form to send in my request for a refund or new product. After filling it all out, I hit 'Submit' and every time I try to do so, I get a notice for a Bad Gateway, rendering me unable to contact the company by email. I then tried to call the 24/7 Customer Service line so that I could leave a message with my request, but every time I am prompted to press '1' to leave a message, the line disconnects. This business is doing their best to make it impossible to reach them so that they are not held accountable for their faulty products.
Business Response
Date: 02/03/2023
We apologize for the delayed response to ******* ********** regarding her portable Air Purifier not working.Allergy Buyers Customer service may be reached at ************ on Monday - Friday from 9:00am to 7:00pm (Eastern Time). *************************If a portable purifier starts making loud, rattling noises it may have encountered a break during shipment or has been dropped.We are happy to send a replacement portable Air Purifier on Monday, February 6, 2023 at no cost and will send an email to ****** with the tracking number and delivery date.*Note - the
Portable Air Purifier Wrap Rose Gold Marble was discontinued and was not shipped on the original order, so we refunded ****** the $16.55 on 3/29/2022.Regards,**** *********Customer Answer
Date: 02/16/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** **********Initial Complaint
Date:01/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered on their website, told me it would ship that day. Had to call twice to get an answer on the shipping after a week. 1st person wouldn't help, 2nd person gave me a tracking number that was just created. You can not email anyone on the site, it errors out. You try and leave a message and it just hangs up on you. Starting to think this is a scam company. Will report them to my credit card since I have no product and no way of knowing if I will receive it.Business Response
Date: 02/01/2023
So sorry to hear of the inconvenience experienced by ******* ********* on 1-20-2023. The customer may order on www.allergybuyersclub.com and
should receive a confirmation of their order on the same screen, as the system provides a 7-digit number. The Allery Buyers customer service phone number is ###-###-####, that is answered from 9:00am until 7:00pm (Eastern time) Monday through Friday. Messages are checked and returned on the next business day. We searched our system and do not show any order or cancellation on a ******* ********* or *********************.If we may be of further assistance, please call ###-###-####.We discovered the order is under ***** ********* dated 1-17-2023, not ******* *********. **** ************ 1-25-23 per ********* email she only received 1 of the 4 items she ordered w/tracking numbers. On 1-26-23 ********* spoke with her about her remaining 3 items and advised the date of *** would deliver. ********* also refunded ******* $50.00 as a customer courtesy to address the shipment delay and her inconvenience. Issued refund $50 to the ABC credit card on 1/27/2023, afterwards email to ******* to advise they needed to activate the credit card for the refund. ******* emailed back on 1-30-23 saying that the order she had with the 2 Portable Air Purifiers only had 1 unit in the box. I processed another order of 2 Portable Air purifiers regarding the missing unit and sent it 2-day Air at no cost. Order was delivered on 2-1-23 at 4:27pm. Overall, customer ***** ********* purchased and received 2 Eco Air, 3 Portable Air Purifiers (2 free) and a $50 credit. ******* confirmed acceptance of the products and the credit. Regards, **** ********* Director, Risk Management ************
Customer Answer
Date: 02/02/2023
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *********
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