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Business Profile

Car Dealers

Trax Auto II

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Trax Auto II's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trax Auto II has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My boyfriend and I were trying to purchase a truck with a trade in and pay the rest in cash. No lien needed. When we were told the trade in would be around $3,000 less than what we expected my boyfriend said it sounded unethical and the owner told him she wouldn’t do business with him. I called her back and she said she would work with me. We got everything squared away for the purchase and trade in. When I said I needed my boyfriend’s name on the title as well she said no and now refuses to do business with me. I was never rude or out of hand. I do not understand what has happened. This is a joint purchase so we wanted both of our names on the title and she flatly refused. Both my boyfriend and I are blocked and cannot make contact.

      Business Response

      Date: 01/07/2025

      We are sorry we were not able to complete the transaction on the truck. We were very uncomfortable doing business with Mr. **** who was first enraged over the price of the truck he wanted to purchase without even seeing it in person and was once again enraged over the trade-in book value of his high-mile SUV that had rust. We assumed he no longer wanted to do business with us after we had to end the call due to his anger but when Ms. ****** called and apologized for his behavior, we thought the deal could move forward until we came to realize he was simply using her to purchase the truck after we stated we were uncomfortable working with him or having him on the lot after his spurts of anger. Trax Auto II strives our best to work with every buyer that comes on the lot but when we feel a situation is unsafe, we will not move forward with a business transaction. The police were notified in case Mr. **** had shown up to the dealership. 

    Trax Auto II is NOT a BBB Accredited Business.

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