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Business Profile

Car Dealers

Trax Auto II

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Trax Auto II's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Jennifer H

      Date: 10/01/2023

      PLEASE READ MY ENTIRE EXPERIENCE!!!!!!!!!
      At time of purchase:
      I needed a vehicle for my daughter and everyone working at Trax was very friendly and knowledgeable! Kristina is a sweetheart!!! The process was painless and I am incredibly happy! This is the second vehicle I purchased from Trax! I would highly recommend them!!!! Thank you all again!!!
      Update:
      This car for the past year has been an absolute nightmare. There was a significant oil leak, lights fell off in the car wash that were glued on, the windshield wiper broke immediately, the power steering went out, and the alternator needed to be replaced. When I contacted Kristina, she shamed me repeatedly for not buying the expensive warranty. This car was an emergency purchase. I needed reliable transportation for my daughter during a difficult time. It broke down on her several times driving to a night shift job. Trax offered to pay half for repairs, but they were the last place on earth I would trust to fix my car after telling me this vehicle was just put out on the lot, when it was actually sitting in their back lot for a long time (found that out recently). I guess that was a half truth. I confronted Kristina on this and she never denied it. I am just writing to warn others about what they tell you about a used vehicle. Kristina only offered to take it in on a trade or purchase it for wholesale, which is essentially nothing..it would not even cover the pay off. Do your research…we were unfortunately in a hurry and I felt very taken advantage of in that situation. It is also sad because I had purchased the owner’s vehicle directly from him several years back. He was kind and they went above and beyond during that time to help me. That is why I did not hesitate to return, but please be careful..get your vehicle checked out really well. When I did return, I had tried to talk to him about buying his truck in the past and he didn’t even acknowledge my existence. The service is not like it used to be. Sad.

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