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Business Profile

Mulch

Mulch and Stone

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found Mulch and Stone online and they had 1.2k ****** reviews at 4.8 stars. I called them and 12/2/2022 Friday at  1007am and placed an order for 2 tons of 21A stone for $243.09. I paid via credit card over the phone and received a email receipt. I was told the driver had 2 delivers in Alexandria and would be delivering to me after around 2:15pm. At 2:00 I called to let them know to dump the gravel on the blue tarp I had laid on my concrete driveway. The lady on the phone said no problem, the driver just picked up the stone from the quarry. He never arrived. Saturday 12/3 I called as soon as they opened (0700) and after a while finally spoke to someone. She said the truck had broken down and they were installing the part. She said it would be delivered that day. I said fine. That works. Please let me know a window and she said she would call me back. She never did. I called several more times and left several voice mails. No one ever answered. I sent a ******** message to the business and two emails. Never received a response. Driver never showed up. Now my project will be delayed days and the wood that is waiting to be installed above the gravel could warp and I could be out thousands of dollars. I will use a different company to get gravel. I want a refund. I do not want any products from this company. I emailed and left a voicemail to cancel my order. No response.

Mulch and Stone is NOT a BBB Accredited Business.

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