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Business Profile

New Car Dealers

Moore Cadillac Hummer of Dulles, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my vehicle on 10/31/23. On 11/4/23 (5 day grace period) I took my vehicle to a personal mechanic to check to make sure the vehicle was OK and working condition my mechanic inform me that the vehicle needed the following : Left side engine mount , busted parts and Labor Needs 4 tires Needs engine full turn up. The wireless car charger is not working either. I tried calling the manager twice and he did not pick up the phone. I’m assuming that he had my sales rep Matt Jackson to give me a call back. When I spoke to *** ******* , he informed me that I signed the paperwork, saying that everything with the vehicle was fine. He also informed me that the dealer did there require checks and everything was fine. If everything was fine with the vehicle? Why is my mechanic saying that it is something different. That is bad business and now I am stuck with this bill. *** ******* informed me that he spoke with his manager and unfortunately, it was nothing they could do , I inform *** ******* that I will be taking my complaint to the BBB. I am well aware of my rights as a car buyer in Maryland.

Moore Cadillac Hummer of Dulles, LLC is NOT a BBB Accredited Business.

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