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Business Profile

Embroidery

Bullrun Flag and Embroidery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Embroidery.

Complaints

This profile includes complaints for Bullrun Flag and Embroidery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bullrun Flag and Embroidery has 3 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 2 inch custom collar on April 4, 2023. Two months has passed and I've received no collar, and **** states 'Shipping Label Created **** Awaits Item'. Do NOT Order from Bull Run Flag

      Business Response

      Date: 05/24/2023

      the order was delivered to the customer on May *********, **** tracking # ********************** . we are unable to offer full refunds for delivered abouduct. please send the product back to receive compensation.  

      Customer Answer

      Date: 05/24/2023

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

      Regards,

      ***********************



    • Initial Complaint

      Date:05/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 7, 2023, I placed an order for 2 custom collars and never received them. I have made several attempts to reach them to no avail. They do not answer the phone nor do they return emails. I would like to have the items I ordered or a full refund. Order #*****

      Business Response

      Date: 05/17/2023

      The order was delivered to address specified by the customer on May *********. **** tracking # 9405509205568674194159

      shipping address:

      ***************************
      **********************************************************************
      *************

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a custom dog collar on 3/1/23 for $59 and change. They pulled immediately. Their site said delivery would be 4-6 weeks. It is now 4/24/23 I have emailed them 2 times tried calling them filed a report through shop and still have gotten zero response. When I go to their website to track my status it states that my order is still be processed and hasnt even been started! I am so frustrated! I would like a full refund immediately at this point. I dont even want the collar any more Ill be taking my business elsewhere.

      Business Response

      Date: 05/02/2023

      The customer has already been refunded in full on April 24th 2023.

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 16 I ordered several custom patches totaling 33 dollars. After a month I decided to ck on the status of my order. It still said processing even though their timeline shows it shld have been getting ready for shipping. I both called and emailed for an accurate update. I received no response I then called and emailed two more times there site says they will respond in 2 business days this was way past that. Delays in shipping I can understand lack of customer service and communication I can't. To this date my order status hasn't changed from Feb 16.And I still haven't received a response

      Customer Answer

      Date: 04/24/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Bullrun Flag and Embroidery regarding complaint ID ********.

      Regards,

      ***************************

    • Initial Complaint

      Date:02/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two custom nameplates for a jacket on 12/12/22. I have not received the nameplates. Ive emailed the company five times and every time the response is that they are working on it. I want a refund and to let people know that this is not a recommended merchant.

    • Initial Complaint

      Date:02/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dog collar with name patch as well as a matching dog leash.I received the items mid December and the patch was not in the color requested. I notified the seller via phone message and email that the color of name patch was incorrect. They responded to me by email apologizing and promising they would take care of it. I waited several weeks called and emailed requesting when I could expect to receive the item with no response.I want the patch in the correct color as per my order instructions.

      Customer Answer

      Date: 03/09/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Bullrun Flag and Embroidery regarding complaint ID ********.

      Regards,

      *** ***************************

    • Initial Complaint

      Date:12/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on 10/19/22 when the website stated they were sending out orders In 1-2 wks. On 11/17/22 I contacted the company via email about my package that still had not been sent out. The company responded quickly and sent out the collars the next day. When I received the collars, both were too big (which is odd since they have worn the same size for the past 8 years.) I emailed them again on 11/23/22 asking if I was able to exchange for a smaller size on both and received a short email stating that was fine. Since then I havent gotten any sort of correspondence from the company, despite emailing them 2 more times and even calling the customer service number, to which I had to leave a voicemail on.

      Customer Answer

      Date: 01/17/2023

      [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      At this time, I have not been contacted by Bullrun Flag and Embroidery regarding complaint ID ********.

      Regards,

      *************************

    Bullrun Flag and Embroidery is NOT a BBB Accredited Business.

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