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Business Profile

Embroidery

Bullrun Flag and Embroidery

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bullrun Flag and Embroidery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bullrun Flag and Embroidery has 3 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent upwards of $80 with this company on a dog collar order number#***** and have never received it. I want a full refund or my money back asap!!! This company is disgusting

      Business Response

      Date: 11/06/2024

      Due to customer request order was canceled and refunded on November 4th 2024

    • Initial Complaint

      Date:10/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************************** Dog collar ORDER #***** Seems they are no longer in business. Taking money and not fulfilling orders

      Business Response

      Date: 10/16/2024

      Order was placed on Oct 12, 2024 . I have canceled the order on Oct 16 2024

    • Initial Complaint

      Date:10/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 8/8/24 in the amount of ******. I initially sent $100. 53 but a mistake was made and the item I want was $5.00 so I sent that. One the site it says expect a 3 to 4 week turn around. It has been over 8 weeks . I contacted them 6 times and they replied once saying to look at web site where it says expected time of delivery which says 3 to 4 weeks I sent 6 emails and 3 voice mails I check the web site on the 28th of September and it says it has been shipped but I check the **** saying they havent even gotten the package. Its been 13 days and post office still dont have the package.

      Business Response

      Date: 10/21/2024

      Due to customer request, we have canceled and refunded the order on October 15 2024. customer has received the full amount at the master card ending at 8257 ARN# ***********************

    • Initial Complaint

      Date:08/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 6/14/24, Order # *****, as of today (8/28/24) the order has been in the status of "Quality Check & packing" since 7/19/24. How long does it take to PACK a collar and leash? The collar was special made for our cane corso and I am assuming that if it was ready to pack, it wouldn't take this long. If the personalization was wrong, they should have reached out to state it was going to take a little more time. I have sent an email to get an update and atttempted to call ***************** However, when you call **************** you get directed to send them an email. What good is a **************** # if you always get directed to email.

    • Initial Complaint

      Date:06/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item #*****: Purchased on 4/14/24. Items were suppose to be delivered 5/22/24. Sent 3 emails with no reply and call countless times hoping they pick up but never have. Ill take the product or a full refund.

    • Initial Complaint

      Date:06/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom dog collar which was $95 and change. Order number *****. Website says 2/3 weeks it's been almost 2 months. I've emailed and get the run around "product is almost done in production " mailing out this week " . Now still no product and no answers to my calls or emails. I want a refund or I want the product I paid for.

    • Initial Complaint

      Date:05/25/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/1/2024, I placed an order for a customized 365 Dog Harness. The company's website gives an estimated turnaround time of "2-3 weeks". On 5/11/2024, I emailed the company for an update since my order had still not been received and the order status still did not indicate that the order had been shipped. The company responded the same day indicating that the order was in its last stage of production and would "ship soon". They proceeded to create phony shipping information falsely indicating that the order had been shipped. On 5/17/2024, I emailed again and didn't receive a response. I emailed again on 5/21/2024 instructing that I would either like my order to be delivered within a reasonable timeframe or a full refund. A response was received the same day stating that the order status was being investigated and that a 10% discount was being applied. As of 5/25/2024, no further communication has been received, no discount has been applied, and the online order status remains the same. I wish I had researched the company before placing the order because it seems as though my issue has been shared by many. This is clearly a company whose owners are severely deficient in morals and ethical business practices. I'm honestly not even sure at this point if it's operating as a legitimate business.

      Business Response

      Date: 06/17/2024

      Order was delivered. **** tracking # **** **********************

      Customer Answer

      Date: 06/17/2024

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

      Regards,

      ***********************



    • Initial Complaint

      Date:05/24/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered custom embroidered dog collars and leash on April 12th. Stated it was going to take longer than expected. I waited patiently received a email statement it was being sent out for shipping. Status said shipped 2 weeks ago no item received at the **** anex. **** tracking continues to indicate shipping label created, item waiting to be dropped off. I contacted the company multiple emails and calls. Finally email stated they were "refunding" . However no name no reference number for the refund no name on the email as to who was authorizing this refund. I have called my bank to start a dispute. After multiple searches for this company I seen lots of horrible experiences. Some getting it two- three months after.

      Business Response

      Date: 06/17/2024

      Customer was refunded in full on may 24th. $116.03

    • Initial Complaint

      Date:05/14/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on March 31, 2024. Expected delivery time was 2-3 weeks. I emailed a complaint on May 11, 2024. A shipping label was created stating awaiting item. It is now May 14, 2024, and they are STILL awaiting the item. My inquiry to the company was met with check our website for estimated delivery times. Okay. That was 3-4 weeks ago. Where is my product?

      Business Response

      Date: 06/11/2024

      The customers order is delivered. **** tracking # **********************
      This is a one man shop I dont have time to log in to your your f****** website to answer these s***.

      Customer Answer

      Date: 06/11/2024

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Company response:

      "The customers order is delivered. **** tracking # **********************
      This is a one man shop I dont have time to log in to your your f****** website to answer these s***."

       

      The item was delivered, was incorrectly made, and the owner was exceptionally rude in his response. It's unfortunate he is so backlogged; however, his website should adequately describe the expected delivery dates. I am extremely disappointed with this entire experience.


      Regards,

      ***********************************




    • Initial Complaint

      Date:06/16/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed my order 3 months ago and still have no product from them I keep getting the run around from them I was told 1 month ago 2 more weeks here it is 6 weeks later and not even an email back. There website states 3-4 weeks not 3-4 months

      Business Response

      Date: 06/26/2023

      Order was delivered to the customer on June ********* . **** tracking # 9405509205568703561051. delivery address: ***********************
      *****************************************
      ******* ** 68025

      we advise customers to contact us directly at ************************************ for quicker service

      Customer Answer

      Date: 06/26/2023

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

      Regards,

      ***********************



    Bullrun Flag and Embroidery is NOT a BBB Accredited Business.

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