Complaints

This profile includes complaints for WorldStrides's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  WorldStrides

  218 W Water St # 400 Charlottesville, VA 22902-5062

  
• 

  WorldStrides Heritage Performance Programs

  PO Box 571187 Salt Lake City, UT 84157-1187

• 

  WorldStrides

  3060 Washington Road, Suite 240 Glenwood Office Park Glenwood, MD 21738

• 

  WorldStrides Heritage Performance Programs

  2650 S Decker Lake Blvd Ste 200 Salt Lake City, UT 84119-2088

• 

  WorldStrides Heritage Performance Programs

  2650 S Decker Lake Blvd West Valley City, UT 84119-2049

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2020 Scheduled Trip to ** (8th Grade) - Canceled ** COVID and eventually reschedule for Sept 2021 (10th *********** part of HS sports so unable to participate). World Strides refunded personal payments less $219 trip cancellation fee based on their ****************** for Extenuating Circumstances; Fundraising Funds we're told were returned to original source, Program Leader. For last 2+ years we've been attempting to recoup said Fundraising Funds from the "Program Leader" based on the cancellation due to the global pandemic & these now juniors could put to use for Prom or After-Prom. Initial response in Sept 2020 was that we would receive said funds to be used towards Prom but all subsequent emails went unanswered. We've since sought legal advice and the Program Leader is finally responding stating said Fundraising Funds are held by World Strides. On 12/6/22 I called World Strides who confirmed my child's fundraising dollars as $775.80 that were returned to the original source, Program Leader. I provided this information to our school board and the other parents who I've been working with as a collective group to recoup. At 4:04pm on 12/6/22 an email was sent to everyone on my email list, excluding myself stating that I provided with "misleading" information from the World Strides customer service (see email). I was NEVER contacted personally to be told I was misinformed but my name specifically was referenced in this email. Not to mention the entire email is confusing and we still don't fully understand where the funds are. I've responded requesting a copy of documentation that we ever were notified or agreed to our fundraising dollars being withheld, especially in reference to the global pandemic extenuating circumstances. And I requested proof that those funds were transferred to said account. In addition, I questioned their use of my name without my knowledge or consent or correcting their error. I want my child's fundraising $ returned in full!

  Business Response

  Date: 12/19/2022

  Thank you for contacting WorldStrides!
  
  We received your questions regarding possible cancellations and how the refunds are determined with fundraising.  *************** has organized this trip for many years and goes above and beyond by offering fundraising opportunities to her students.  Many of our Program Leaders do not offer these opportunities and leave it up to the families to raise all funds, as you can imagine, it makes a difference on whether some can attend.  
  Fundraising is 100% optional.  All correspondence has been clear that when an account cancels, any fundraising funds that have been applied from the school or Program Leader are transferred back to the Program Leader's account to be used toward the trip, as these funds were originally intended for the purpose.  In fact, many fundraising companies require a verbal or signed contract from the organizer agreeing that funds will not be used for participants personal gain or for other reasons than originally stated. 
  
  These funds are not personally refunded to the Program Leader.   All fundraiser funds resulting in cancellations are transferred to an account under the Program Leader name within the WorldStrides trip account and are awarded as scholarships to individual participants as needed. 
  
  Regarding the email you received, first of all, we would like to apologize for the way the situation was handled. It is a legitimate WorldStrides non-responsive email that is used solely and exclusively to provide information about a specific case.
  
  Once again I would like to apologize on behalf of WorldStrides if the experience you had was less than extraordinary, every day we work to improve in every aspect possible.
  
  If you have any additional questions or concerns please contact **************** team and one of our representatives will be happy to assist you.
  
  Best Regards,
  
  *****************************
  Individual Travel & Experience
  
  WorldStrides
  218 ***************, Suite 400.
  ***************, **. 22902.
  
  worldstrides.com
  Connect with **: ******** | Instagram | ******* | LinkedIn
  
  

  Customer Answer

  Date: 12/19/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Over the noon hour today, I received a call from the World Strides claims representative.  While we are not seeking the refund of the Fundraising Money that was transferred back to our Program Leader's (*********************) account, as we have been notified that ** does not have discretion over those funds.  I am still requesting the name of the World Strides employee who wrote an email to our ************* Superintendent, and other parents in the junior class with MY name in the email stating I had received "misleading" information in regards to our accounts, but said employee did not sign the email.  Nor at any point until this ** Claims representative called me today have I ever been reached out to in order to notify me or discuss with me directly the information that was provided to me by not one but a multitude of ** **************** Employees.  This is completely unacceptable business etiquette and forces me to continue to question the validity of any information that World Strides has provided to us as parents.  The ** Claims Rep that I talked to today indicated she would call me back, which now is the 5th person from ** that has stated such but never returned my call when I have asked for proof or the employees' name!!!  I told the ** Rep I would NOT close my claim until I had that information....I feel it is within my rights to have a discussion with said employee about the misleading use of my name in an email sent to other individuals without ever talking to me directly or even carboning me on the email until a week had passed.  

  
  Regards,
  
  ***********************************
  
  
  
  

  
  

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son's trip was canceled and World Strides was supposed to give me a full refund. Only partial payment was refunded. I was charged late fees and handling fees that should have never been charged and/or waived. I have called 3 *************** and on all occasions was told that yes we do owe you and entire refund and that a superviervisor needed to be aware of the matter. These calls began on 11/04/2022. I have heard anything and I feel like they are giving me the run around

  Business Response

  Date: 11/17/2022

  Thank you for contacting WorldStrides!
  
  This email confirms we have received your request and that were working to solve this situation as soon as possible.
  
  
  If you have any additional questions or concerns please contact the **************** team and one of our representatives will be happy to assist you.
  
  Regards,
  
  *****************************
  Customer service representative
  
  **********************
  218 ***************, Suite 400.
  ***************, **. 22902.
  ************
  
  worldstrides.com
  Connect with **: ******** | Instagram | ******* | LinkedIn
  
  
  

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our daughter was flying to ************* with her school (******************** in ****, **) and started fundraising and saving money sometime around Feb. of 2020, but the trip wouldn't be until 2021. We ended up paying a good portion of the trip, and purchased the insurance so if something were to happen, we wouldn't lose the money. After Covid hit, we decided that going on the trip wouldn't be the best decision, so we decided to call and cancel. When we called the first time, we were told that we would receive a refund check in the mail in about 8 weeks. After waiting longer than 8 weeks and still no check, we decided to call a second time. We were then told that they showed a check was sent out and to reissue a new one would mean we had to wait another 12 weeks! We weren't happy about it, but said ok! We called a 3rd time because we still haven't received a check and we were told they would have to open an investigation! We paid EXTRA for the insurance in order to get our money back and we STILL havent received the money or heard anything further! This company continues to take money from people and is telling everyone similar stories! Such a disappointment and I STILL want my refund!!! **********************************************************

  Business Response

  Date: 11/14/2022

  Thank you for contacting WorldStrides!
  
  I hope this email finds you well.
  We are contacting you regarding your BBB complain about a refund.
  
  According to our records we send you a check on 4/26/22 and it was cashed on 5/16/22.
  
  If you have any additional questions or concerns please contact **************** team and one of our representatives will be happy to assist you.
  
  Best Regards,
  
  *****************************
  Individual Travel & Experience
  
  WorldStrides
  218 ***************, Suite 400.
  ***************, **. 22902.
  
  worldstrides.com
  Connect with **: ******** | Instagram | ******* | LinkedIn
  
  

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting on a refund for a trip that I had to cancel on 10/2/22. Was told it would take a few weeks and have reached out to the company three times. Getting vague answers about when the refund will be processed and was told that people are out of the office so that is why there is a hold up. Ridiculous hold times to talk to an agent. It should not take this long to process a refund.

  Business Response

  Date: 11/11/2022

  Thank you for contacting WorldStrides!
  
  We tried to contact you to the phone number you put on file with no success.
  With the information you have provided, I was unable to find which account you were referencing. Please provide us with an account number so we can take a look at the account to see what we can do to help.
  
  If you have any additional questions or concerns please contact **************** team and one of our representatives will be happy to assist you.
  
  Regards,
  *****************************
  Customer service representative
  
  **********************
  218 ***************, Suite 400.
  ***************, **. 22902.
  ************
  
  worldstrides.com
  Connect with **: ******** | Instagram | ******* | LinkedIn
  

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a trip in 2021, and purchased the insurance to cancel. We had to cancel, WorldStrides says they are trying to refund us, but have failed numerous times to do so. I asked for a trackable check so that we can see where or why it is not getting to us and they never replied back. What is the point of buying insurance for trip cancellations if you don't bother refunding someone when they have to cancel within the parameters of the cancellation clause? At this time I am out over $1300 dollars, plus the cancellation fee of $299. WorldStrides is stealing money from its customers.

  Business Response

  Date: 11/03/2022

  Thank you for contacting WorldStrides!
  
  We apologize for this situation and any inconvinient that this may cause you.
  WorldStrides wants to thank you for your patience as weve navigated this complicated situation regarding your students trip.
  A refund CK#****** for $1324 was send 11/2/22 to the address that we have on file: ************************************, depending on the ** Mailing system it can take up to 4 weeks for you to receive it.
  
  If you have any additional questions or concerns, please contact **************** team and one of our representatives will be happy to assist you.
  
  
  Regards,
  
  *****************************
  Individual Travel & Experience
  
  WorldStrides
  218 ***************, Suite 400.
  ***************, **. 22902.
  ************
  
  worldstrides.com
  Connect with **: ******** | Instagram | ******* | LinkedIn
  

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/31/2022 was the original transaction date. I set up a payment plan and paid for the "full refund program" in the event my child was unable to make the trip due to illness, injury or other circumstances. The original trip was for a bus tour to ***. Due to a change in bus policy, this became a trip that would include air travel. My child is not comfortable flying nor would I expect my child to fly without a parent or responsible guardian. I contacted World Strides 08/31/2022 to cancel the trip and request a refund. Since then there have been several emails back and forth promising a refund that I have yet to receive. It is almost impossible in this day and age of information technology and payment processing at the click of a mouse that a refund would take over 8 weeks... It literally only took World Strides a couple minutes to process my first payment and those monthly after that, just like clock work. Poor customer service, response times when contacting and horrible timely resolutions!

  Business Response

  Date: 11/02/2022

  Thank you for contacting WorldStrides!
  
  First of all I would like to apologize for any inconvenience this stressful situation may have caused you.
  
  According to the system, your refund of $686 was made on 10/25/22 to your MC-****. Sometimes it can take up to 5 business days for it to be reflected in your account, in case you do not see it reflected on 11/10/22 please contact your bank directly.
  
  If you have any additional questions or concerns please contact **************** team and one of our representatives will be happy to assist you.
  
  Best Regards,
  
  *****************************
  Individual Travel & Experience
  
  WorldStrides
  218 ***************, Suite 400.
  ***************, **. 22902.
  
  worldstrides.com
  Connect with **: ******** | Instagram | ******* | LinkedIn
  
  

  Customer Answer

  Date: 11/02/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *************************
  
  
  
  

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son's school planned a trip last year, December 2021, to Europe. The trip was planned and we were required to pay *****. for the trip in December. We did pay for travel insurance at the time and was led to believe that if the trip was cancelled, we would get a full refund. In January I paid the additional $400. that was required from the trip. In January, we started to feel hesitant about sending our son to the area in Europe that was being threated with ******* advance. Repeated phone calls with the school, Exploria and the school board left us frustrated. Especially the conversations with Explorica, they assured us that they would cancel if they felt we were in danger. Numerous phone calls with this company were left with us being hung up on, yelled at and eventually just completely insecure about trusting our children in their care. At the end of January, the school made changes to our account that we did not authorize, by cutting the trip from a three country tour to just one country. When I asked the people at Explorica about this situation they said that it was too late to request a refund and basically we were left with a trip that had been paid for but no refund. The trip was cancelled by the school and we were left with on a bare amount for a refund. Even though we tried hundreds of times to communicate with them, we were left at a huge loss for our family. They did finally reimburse at in May for ******* of the total. Weekly emails, daily phone calls were met with rude and disgruntled employees. The number of times I was hung up on by these people were absolutely ridiculous. Our trip leader ended up leaving the school system because of this situation and we are still without our full refund. They kept charging us even though we stated that the trip was cancelled. The trip was under ******************* **** and it was booked under my son's name ************************. Fellow members have been reimbursed in full.Thanks,********************* Please Advise.

  Business Response

  Date: 11/03/2022

  Thank you for contacting WorldStrides!
  
  First of all I would like to apologize on behalf of the company for the inconvenience with your account.
  
  Per our phone conversation, below you can find all the details of your account.
  
  Your total payment was $3463.00 Please note that according to our Terms & Conditions the $162.00 Travel Protection Plan Plus & the $99 Deposit are Non-Refundable.
  Given the date of your cancellation and the amount paid at the time, the Cancellation Fee is $690.00
  
  Therefore, Your account does qualify for a refund of $2773.00 from WorldStrides.
  You already received a refund of $1486.00, a CK for the remaining balance of $1287.00 will be send to the address that we have on file:
  2235 ***************** ********* 42301
  
  Refund takes 4-5 weeks to return to you after the cancellation of the account happens, In this case yours will be expedite. Payments made from a checking account will receive a paper check in the mail, and payments made from a credit card will be reimbursed directly to the credit card account. Note: if the credit card with which you paid for the trip has expired, the credit card will reject the payment and a check will be issued and mailed to you.
  
  
  Best Regards,
  
  *****************************
  Individual Travel & Experience
  
  WorldStrides
  218 ***************, Suite 400.
  ***************, **. 22902.
  
  worldstrides.com
  Connect with **: ******** | Instagram | ******* | LinkedIn
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All I did was call about a trip my childs school was offering. Now they wont stop emailing me. Everyday its at least 2 emails. Theres A link to unsubscribe, but it only takes you to their main web page. Please remove my email from your list.

  Business Response

  Date: 10/27/2022

  Thank you for reaching out.

  We are sorry to hear your experience has been less than exceptional.  We will forward your email to our marketing department, to make sure you are removed from any emails going forward.  Our apologies.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since April of this year I have been waiting for my refund. These guys have come up with every excuse in the book. Said it was returned once said it got lost in the mail twice then said they had the wrong adress once and this last time they said they had an internal error and would get it fixed. How in the world are these crooks still allowed to steal people's money?

  Business Response

  Date: 10/25/2022

  Thank you for reaching out to us.  We are very sorry to hear about your experience, and would like to see if we can take a look into your account.  Please provide your account number, as well as the name of your student, and we will see what we can do.

  Customer Answer

  Date: 10/25/2022

   

  Better Business Bureau:

  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

  They offered to look into the problem but let's get real. Look at all the complaints they have about keeping people's money. I have no gmfaith they will ever do what they have said since in my 5 phone calls they have told me the same thing. If they want to look into it they can look up account by phone number ********** and student ******************** 

  Regards,

  *****************

  Business Response

  Date: 10/27/2022

  According to our records, it appears to ensure the check is delivered, the previous refund was cancelled and a new one initiated.  It appears your refund should be going out today for $483.

  Customer Answer

  Date: 10/27/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *****************
  
  
  
  
  

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Trip # ****** Customer # ********* On **/**/** I sent by *** a trip deposit in the amount of $2650 to WorldStrides/Lakeland Tours. Also sent by *** was $279 for trip cancellation insurance. In early 2022 the trip was cancelled and on May 2, 2022 WorldStrides attempted by *** to refund the trip deposit of $2650 to the checking account from which the original deposit was made. That checking account was closed by me on November 10, 2021 and the bank returned/reversed the *** transfer. I have provided the following information from ********** regarding the reversal:Origination Number, Reversal Date, Trace Number, TRN Number, and Reversal Amount.In spite of this, WorldStrides maintains that "we still show this transactins (sic) was successful". They have requested a letter from the bank that the *** was reversed. The reversal is/was an electronic process and no paper notification is/was generated; and ********** doesn't "just write a letter". WorldStrides has all the information it needs to confirm the return (on May 4, 2022) of the May 2, 2022 *** and should send a check for the refund to the address on file.

  Business Response

  Date: 10/25/2022

  Thank you for contacting WorldStrides.

  Upon review and research of your account, it does appear we have confirmation that the transaction was successful on our end.  We understand this is frustrating, however in this situation we would need a statement from the bank on official letterhead stating the funds were not received.  This is standard policy, and financial institutions typically fulfill the requests rather quickly.  Please supply this to us, so we can initiate another refund to you.

  Customer Answer

  Date: 10/31/2022

  
  I have provided WorldStrides with the ********** records for the return/reversal of the attempted *** transfer of the refund (See the Complaint!!). I do not have a letter from the bank as it does not generate one under such circumstances. WorldStrides can readily determine that the *** was returned due to closure of the checking account. WorldStrides accounting MUST reflect the return of the *** yet they simply take the completely unsubstantiated position that their records show the deposit returned. If that is true then demonstrate it was not reversed by ***** by disproving the Chase return/reversal data documenting the reversal.
  
  Regards,
  
  *********************************

  
  
  
  

  Business Response

  Date: 11/17/2022

  Thank you for contacting WorldStrides!
  
  This email confirms we have received your request and that were working to solve this situation as soon as possible.
  
  
  If you have any additional questions or concerns please contact the **************** team and one of our representatives will be happy to assist you.
  
  Regards,
  
  *****************************
  Customer service representative
  
  **********************
  218 ***************, Suite 400.
  ***************, **. 22902.
  ************
  
  worldstrides.com
  Connect with **: ******** | Instagram | ******* | LinkedIn
  
  
  

  Customer Answer

  Date: 11/17/2022

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  WorldStrides continues to maintain that an ACH trip refund to a closed ********** checking account was not reversed by ***** and returned to WorldStrides. Again, the documentation for the reversal and return are as follows:

  Reversal Date: May 4, 2022

  Origination #**********

  Trace #****************

  TRN #**********TCTRN

  Again, the reversal is an electronic transaction and does not generate a paper confirmation. It is simply not possible that WorldStrides accounting department does not reflect the reversal of the **** And in that regard (and if that is their position), WorldStrides should confirm IN WRITING that they have not received the Chase reversal of their 5/2/2022 ****

  
  Regards,
  
  *********************************
  
  
  
  

  
  

  Business Response

  Date: 12/01/2022

  Thank you for contacting WorldStrides!
  
  Worldstrides plans every aspect of the trip and service to ensure every customer has a once-in-a-lifetime experience. We apologize for the delayed response and that your experience was less than extraordinary.
  
  This email is to confirm your refund of $2,650.00 it's already being processed, you can expect it to be delivered the second week of December.
  
  To ensure the timely delivery of your refund, please verify the address on file:
  
  20112 ***********
  Monroe ** 71201
  
  If this is no longer your address, please let ** know so that your account can be updated in our system. 
  
  We are sorry for all the inconvenience this may have caused you.
  
  Please contact **************** at ****************************************** if you have further questions.
  
  
  Best Regards,
  
  *****************************
  Customer Support
  
  **********************
  218 ***************, Suite 400.
  ***************, **. 22902.
  
  worldstrides.com
  Connect with **: ******** | Instagram | ******* | LinkedIn