Business Profile

Special Education

WorldStrides

Headquarters

Complaints

This profile includes complaints for WorldStrides's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

132 total complaints in the last 3 years.
43 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/20/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son had to cancel his Worldstrides trip to **. My son is autistic & fell and sprung his ankle. The doctor said he could not go. Now they wont refund my money. I have documentation of his medical issues. It cost $1290.
Business Response
Date: 03/24/2025
Thank you for reaching out to us and sharing your experience. We truly value your feedback and want you to know that we take your concerns seriously.
We are extremely sorry that ****** will be unable to attend his trip due to health concerns. While we empathize with your situation, we must confirm that the exception you are requesting falls outside of our terms and conditions.
Our records indicate that you completed your registration on our website. During the registration process, the system provided a link to our Letter of Terms and Conditions when offering the Full Refund Program. This document clearly states that if the Full Refund Program is not added, in case of cancellation of the trip by yourself, the school, the school administration, or the teacher in charge, your accounts would fall under the Standard Cancellation Policy outlined below:

Time of Account Cancellation Cancellation Fees Applicable
75 days or more before departure 25% of the base trip price (or $120 if BTP is less than $400)
74-45 days before departure 50% of the base trip price
44 days or fewer before departure 100% of the base trip price

Our services and value begin well before your departure date, and as that date approaches, there are significant unrecoverable costs. Therefore, if you, the Program Leader, school, or school administration cancel beyond the 24-hour ***** period and have not enrolled in the Full Refund Program, WorldStrides will retain (in addition to the Non-Refundable Fees):
At the moment, the only exception we can offer you is a $100.00 refund, which will be processed within the next three weeks. These funds will be sent back to the payment method associated with your accounts.
We are very sorry that your child was not able to travel, and we understand that canceling was not ideal. However, at the moment we received your cancellation confirmation, it was one day prior to the departure date of the trip, and your investment was used to pay for your child's reservations.
Once again, thank you for choosing WorldStrides. We truly value your business and hope to have the opportunity to serve you again in the future.

Best regards,

****** *****
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I, both seniors on Social Security, donated by charge card twice last year for our Grandson's class trip to ** through his middle school. The first time was 3/25/2024 in the amount of $510 ($500 donation plus $10 "service charge". Then the same amount 12/13/2024. Recently his mother informed us that she had cancelled the trip because they couldn't afford it. We received a refund to our **** for $510 his other grandmother received a credit for $200. When I called WorldStrides about the second refund for $510 I was told that they were keeping it for a "cancellation fee". We were the lucky ones because we were the first to donate. I have no account with, nor have I ever signed a contract with WorldStrides.
Business Response
Date: 03/19/2025
Dear ******,
Thank you for reaching out to us regarding your recent experience. We appreciate your feedback and take all customer concerns seriously.
Upon reviewing your complaint,we understand that you are requesting an action that is not covered by our standard Terms and Conditions. While we strive to accommodate our customers'needs, there are certain limitations outlined in our policies. Please note that any donations will be considered part of the retention fees once the account is canceled.

Please see our standard policies below:
Standard *************************** services and value we provide begin long before your date of departure, and there are significant unrecoverable costs as your departure date approaches. Therefore, if you do not enroll in the Full Refund Program (discussed below) and you, the Program Leader, school, or school administration cancel beyond the 24-hour grace ******* WorldStrides will be entitled to retain (in addition to the Non-Refundable Fees):
25% of the base trip price (minimum charge of $120 if the base trip price is $400 or more) if your cancellation letter is postmarked more than 75 days before the groups departure.
50% of the base trip price if your cancellation letter is postmarked 45 to 74 days before the groups departure.
100% of the base trip price if your cancellation letter is postmarked 44 days or fewer before the groups departure.
We apologize if this causes any inconvenience. However, we kindly ask for your understanding that our policies are in place to ensure fairness and consistency for all our customers.
If there is an alternative solution we can explore within the existing guidelines, we would be more than happy to assist. Please feel free to share any additional details or context,and we will do our best to find a resolution.
Thank you for your understanding.
Best regards,

******** *******
Initial Complaint
Date:03/03/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 15, myself and **** ***** signed three separate contracts with WorldStrides agreeing to a payment plan for a trip to *****. The payment plan started on Dec. 15th and ends on 8/15/25 for all three contracts. I can attach. As of 3/1/25, I was notified by looking at my account (not by writing) that as of 3/18/25 they planned to deduct the rest owed on the trip which was not stated on the contract. I emailed and was told I could have the plan go back to as is (I can also provide this email) if I called customer service. I did this and they said that I had to pay prior to the trip which is not listed on the contract and also said I signed a document that stated this but cannot furnish that document. I have all three signed documents. I would like my payment plan to be followed as we signed because this is fraudulent practice.
Business Response
Date: 03/06/2025
Dear ********,
Thank you for taking the time to share your review with us. We genuinely appreciate your honesty and value your feedback. We are truly sorry that your experience did not meet your expectations. Your comments are crucial to our continuous improvement, and we take them very seriously.
We apologize for any inconvenience you faced and are committed to making things right. Our team is actively addressing the issue you raised, and we are working diligently to prevent similar situations in the future.
Following your conversation with our agent, we investigated the issue and confirmed that a change in your tour caused a system glitch, resulting in an incorrect payment plan on your accounts. This issue has now been corrected, and the payment plan is reflecting accurately. However, we were unable to process your March payment. Please kindly log into your account and process the $299.00 payment for each of your accounts.
Thank you once again for choosing our brand.
Best regards,
****** *****
Customer Answer
Date: 03/07/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

Regards,

******** *****
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was supposed to go on a field trip with the school. The school ended up postponing the trip back by a year. The graduating seniors were supposed to be fully refunded due to them not being able to go since they would have graduated. The company is not refunding all of the money like they said would. On feb *******, I looked online and it had the new dates for the trip which was April 2026. then a couple of days later, it stated on the site (same place I looked a couple days prior) that the trip was canceled. They did that so they would not have to pay the full refund. I have emails and I called the company. I can provide documentation upon request
Business Response
Date: 03/06/2025
Dear Mrs. *************** hope this message finds you well.
Thank you for sharing with us your recent experience. We greatly appreciate your feedback and take all customer concerns very seriously.
Upon reviewing your complaint, we would like to extend our deepest apologies for the confusion caused by the different cancellation policies provided to you following the unexpected changes to your childs trip.We understand how frustrating this situation must be for you.
Please be assured that we are actively working on finding a solution. As per the terms and conditions you agreed to upon registration, and given that the entire tour was canceled, you are subject to the standard cancellation policy. The attached document outlines these terms for your reference.
We sincerely appreciate your patience and continued support during this time. As soon as we have an update, we will promptly connect with you. We value your business and are committed to addressing your concerns effectively.
Thank you once again for bringing this matter to our attention.

Warm regards,

****** *****
Customer Answer
Date: 03/06/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

******* ******

Customer Answer
Date: 03/07/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

********** did not breach the contract. They did not cancel the trip. They postponed it. The company canceled the trip. Please see attached documents which shows I paid in full, then ********** postponing the trip, the email the teacher sent to everyone and then the document that says cancelled that the company took upon themselves to cancel without the schools consent. It clearly shows on one of my forms that the school postponed it.
I believe I sent the attachments yesterday.
Regards,

******* ******

Business Response
Date: 03/12/2025
Dear *******,
Thank you for taking the time to share your review with us. We appreciate your honesty and value your feedback. We are truly sorry that your experience fell short of your expectations. Your comments are essential to our continuous improvement, and we take them seriously.
We apologize for any inconvenience you faced, and we are committed to making things right. Our team has actively addressed the issue you raised, and after diligent work, an exception to the cancellation policy has been granted for you and the entire group.
As part of this exception, we will retain a total of $212.00 from your account for the unrecoverable costs. Therefore, you will be receiving a refund of $913.00. Your refund will be issued within the next two weeks.
Thank you once again for choosing our brand. We hope to have the opportunity to serve you better in the future.
Best regards,

****** *****
Customer Answer
Date: 03/14/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

Regards,

******* ******
Initial Complaint
Date:02/19/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
World Strides keeps calling my classroom while I am teaching at a public school. I have had my district block several different numbers from them, asked World Strides to put me on a do not call list, and expressed numerous times my desire for them to cease contact. They have began spoofing phone numbers so that they can still get through and interrupt my class while I am teaching.
Business Response
Date: 02/21/2025
Dear *******,
Thank you for taking the time to share your review with us. We appreciate your honesty and value your feedback. Were truly sorry that your experience fell short of your expectations. Your comments are essential to our continuous improvement, and we take them seriously.
I have contacted the corresponding teams to remove you from the contact list as requested, we apologize for any inconvenience you may have faced, and were committed to making things right and well work diligently to prevent similar situations in the future, Thank you.
Best regards,
******** Escobar
Customer Answer
Date: 02/23/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

Regards,

******* *****
Initial Complaint
Date:02/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 01/30/2024 I booked my daughter and I on a school trip that was being offered. The trip was set to take place on 05/26/2025 and we would be traveling to ***********, *****, ****** and *****. We reserved our spots and have been paying monthly installments for over a year. On 02/07/2025 we received notice from our tour director at school at there was not enough signed up for this trip so the trip would be canceled and we would be moved to a trip departing 05/28/2025 with completely different locations (***** and *********) and with an increase in cost. We were never informed over the past year that the trip could be canceled and we would be put on a different trip on different dates. Since the new dates or destinations did not work for us and we knew the cancellation policy we immediately called explorica that day to cancel. The day we found out would have been exactly 110 days until the new trip which means it was the last day to cancel before 50% cancellation fees went into affect. We were told on this date when we called there was nothing explorica could do because they had not added the new trip to our account yet. (Remember they changed the trip without our consent and at exactly 110 days but did not add it to their system preventing us from canceling and receiving a refund.) Since this date we have called multiple times and asked to cancel and every time they say they will work with us, they will call us back and we hear nothing. The new trip has finally been added to our account over the weekend 2/14 and weve now tried to call again and been told theres nothing they can do and we will lose 50% of our deposits because we wont be going on the new trip. So far weve paid $3,669.00 per person on a trip that was canceled by them! I believe this is almost criminal as they knew the trip would not happen and waited to change in it in the system until after the 110 day cancellation period purposely even though we called repeatedly to cancel on the 110 day.
Business Response
Date: 02/20/2025

Dear Kali,
Thank you for reaching out to us regarding your recent experience. We appreciate your feedback and take all customer concerns seriously.
Upon reviewing your complaint, we understand that you are requesting the cancellation fees to be adjusted to $599.00 per person.We have updated the accounts accordingly to reflect the requested cancellation fees of $599.00 per person. Please find the attached invoices for your reference.
We apologize if this causes any inconvenience. We appreciate your patience and understanding during this process. Please know that you are a valued customer of **********************, and we look forward to providing you with a better experience in the future.
Thank you for your patience and continued support.We value your business and hope to address your concerns effectively.
Best regards,

Customer Answer
Date: 02/20/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

Regards,

**** *******
Initial Complaint
Date:02/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled a tour with explorica in January of 2024, I was told the refund would be sent via check. The address which the company had was incorrect as it did not have an apartment number and I never received it. I called again in December after I returned from sea and asked that the check be sent to my new correct address. I was assured that the check would be sent on 12/20/2024. I did not receive it so I called again on the 1/16/2025 and was told that the company was experiencing difficulties with refund dispersing due to COVID and that a check would be issued **** and I could expect it in 2 weeks. I called again on 01/29/2025 and was told that the check hadnt been mailed but that a priority rush would be put on it and I should look for it in the coming week. I still hadn't received anything by 02/10/25 so I called again and was assured the the check was mailed on 02/07/2025. Today is the 02/12/2025 and I still have not received my check so I called again, and was told that the check had not been mailed yet but it would go out on 02/13/2025. Seriously frustrating.
Business Response
Date: 02/24/2025
Dear ********
Thank you for reaching out to us and sharing your experience. We truly value your feedback and want you to know that we take your concerns seriously.
First and foremost, please accept our sincere apologies for the delay in processing your refund. Despite our efforts to expedite the process, an error in our system prevented this from happening as promised.
We are pleased to inform you that we are now working to send your refund check via **** delivery no later than February 28th, 2025. Please allow 10 to 12 business days for the check to be delivered.
We appreciate your patience and understanding during this process. Please know that you are a valued customer of **********************, and we look forward to providing you with a better experience in the future.
Best regards,
******** *******

Customer Answer
Date: 02/24/2025
Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

Regards,

******** *********
Initial Complaint
Date:02/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We canceled our daughter's trip within their cancellation window (1/30/24) due to her upcoming college schedule. It is now 2/12/25.This company says to allow 6 weeks for a refund. We have. They take at least 1 week to respond to email inquiries for refund updates, if they reply at all. At this point, we are due $1193 of our refund since they keep $575 as nonrefundable deposit. They only process refunds by paper check, which is just ridiculous. We are still awaiting our refund and are thoroughly unimpressed by the lack of professionalism. We would like them to stop being scammy and just refund us.
Business Response
Date: 02/17/2025
Dear *****,
Thank you for reaching out to us and sharing your experience. We truly value your feedback and want you to know that we take your concerns seriously.
First and foremost, please accept our sincere apologies for the delay in processing your refund. Despite our efforts to expedite the process, an error in our system prevented this from happening as promised.
We are pleased to inform you that we are now working to send your refund check number ****** via **** delivery no later than February 14th, 2025. Please allow 7 to 10 business days for the check to be delivered.
We appreciate your patience and understanding during this process. Please know that you are a valued customer of **********************, and we look forward to providing you with a better experience in the future.

Best regards,
******** *******
Customer Answer
Date: 02/17/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have emailed me in the interim stating that the check would be mailed by Feb 21st. It does not take 7 to 10 days for **** to get a letter from point A to point B anywhere in the ****
Further, to state the check number and that they are "working to mail it" by Feb 14th is absurd. I have read the reviews online, of which there are many, detailing exactly this runaround- always another 2 weeks, another system error, another 2 weeks. This company is clearly not financially solvent enough to be running international trips. They could simply process refunds electronically, or mail the paper checks as agreed by their contract. They are just rolling the dice continually hoping that any one individual customer will not take legal action.
If they have indeed printed a check with that number on it and mailed it by Feb 14th (and it is now Feb 17th), they could send an image of said check, and I would already have a scan of the postmarked envelope in my **** notification email, which I do not.

Regards,

***** *****

Business Response
Date: 02/20/2025
Dear *****,
Thank you for reaching out to us and sharing your experience. We truly value your feedback and want you to know that we take your concerns seriously.
First and foremost, please accept our sincere apologies for the delay in processing your refund. Despite our efforts to expedite the process, an error in our system prevented this from happening as promised.
We are pleased to inform you that we are now working to send your refund check number ****** via **** delivery no later than February 14th, 2025. Please allow 7 to 10 business days for the check to be delivered.
We appreciate your patience and understanding during this process. Please know that you are a valued customer of **********************, and we look forward to providing you with a better experience in the future.
Best regards,
******** *******
Customer Answer
Date: 02/20/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is an identical response to what I have already received. It is Feb 20th. If they had mailed the check Feb 14, it would have arrived. It is also not included in **** scanned images of my incoming mail, so I am sure they have not mailed it. I would like to see proof of mailing the check. Since I do not believe they have mailed it yet, I would like it sent via trackable mail.

Regards,

***** *****
Initial Complaint
Date:02/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I unfortunately had to cancel a trip that I had paid for through WorldStrides. I agreed with the refund policy when I signed the contract so Iknew I would not be getting back my full paid amount, but I was to receive a refund which was confirmed by email and advised wouldbe received within six weeks. At the six week ***** I reached out to WorldStrides to inquire about my refund. I still have not received and wasadvised they had issues with their refund system And would resolve it as soon as possible with no timeline. I reached out about a week later to follow up again and they said that I should have a in the mail within two weeks. At the two week ***** I followed up again and they advised me that my refund was approved and could expect my refund in two Weeks. Currently at the six week **** over the time I was supposed to get my refund based on the contract that was signed.
Business Response
Date: 02/06/2025
Dear *******,
Thank you for reaching out to us and sharing your experience. We truly value your feedback and want you to know that we take your concerns seriously.
First and foremost, please accept our sincere apologies for the delay in processing your refund. Despite our efforts to expedite the process, an error in our system prevented this from happening as promised.
We are pleased to inform you that we are now working to send your refund check number ***** via **** delivery no later than Friday February 07h, 2025. Please allow 7 to 10 business days for the check to be delivered.
We appreciate your patience and understanding during this process. Please know that you are a valued customer of **********************, and we look forward to providing you with a better experience in the future.
Best regards,
******** *******
Customer Answer
Date: 02/06/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

i feel at this point Ive waited near 10 weeks for a refund. Since World Strides broke the contract of their refund policy I should be entitled to a full refund expedited over night to my address on file.

Regards,

******* ******

Customer Answer
Date: 02/20/2025
I did receive the check in the mail.
Initial Complaint
Date:02/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been waiting over 6 months for our refund. We signed our daughter up for a trip with WorldStrides through her school. Last summer we had to make the decision to cancel the trip for a daughter due to health issues. We contacted WorldStrides on July 24th of 2024. At that point we had paid a total of $3,147.44. They issued a $399.00 cancellation fee and an Ultimate Protection Plan fee of $249.00 leaving us due a refund of $2,499.44. We were instructed that it will take 11 weeks to process and receive the funds. By November when we hadn't received the funds, we contacted them again. We were told they would send a new check and expedite it. Come Jan of 2025 I contacted them again and was told to wait again for another week and they would issue a check on Jan 29th and send it overnight delivery on the 28th to be received on the 30th. I was told they would send me a tracking # as well. This never happened, no tracking number and still no refund.
Business Response
Date: 02/07/2025
Dear Allistair,
Thank you for reaching out to us and sharing your experience. We truly value your feedback and want you to know that we take your concerns seriously.
First and foremost, please accept our sincere apologies for the delay in processing your refund. Despite our efforts to expedite the process, an error in our system prevented this from happening as promised.
We are pleased to inform you that we are now working to send your refund check via express service. The check is scheduled to be sent no later than Thursday February 6th, 2025. You can track the delivery of your package using the *** tracking number 1Z9474270191465384 on the *** website at *******.
We appreciate your patience and understanding during this process. Please know that you are a valued customer of **********************, and we look forward to providing you with a better experience in the future.
Best regards,
******** *******
Customer Answer
Date: 02/10/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

Regards,

Allistair Former

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