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Business Profile

Fan Club

Dave Matthews Band Warehouse Fan Association

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dave Matthews Band Warehouse Fan Association's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dave Matthews Band Warehouse Fan Association has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for the ticket lottery for the **** Matthews Warehouse. I am being charged the wrong price for the tickets I have been assigned. I should be charged for reserved 4 tickets and not reserved 3 tickets. The orginal seat chart shows that the tickets I have been assigned are in reserve 4 but after I contacted the site they updated the seating chart claiming the wrong one was posted. Since I believed my tickets were in the original reserve 3 area I did not attempt to buy other tickets from ticketmaster. If I had known I would be getting the seats I got I would have purchased other seats but since this all happened after general ticket sales opened I was not able to purchase tickets at face value. The warehouse admits the error of posting the wrong seat chart but refuses to correct the issue. At the very least I should be charged for the reserve 4 prices, ideally they should modify my seats to the original reserve 3 area. I am attaching picture of both the original and updated seat charts.

      Business Response

      Date: 04/10/2025

      Hello!

      Thank you for bringing this matter to our attention. We understand your frustration regarding the charges related to your concert tickets through the *** fan club. However, it appears there has been a misunderstanding as Musictoday handles the merchandise side of our operations and does not oversee ticket sales.

      For assistance with your concert ticket issue, we kindly ask that you direct your inquiry to *************************************** where the appropriate team will be able to assist you promptly and ensure that your concerns are addressed correctly.

      We apologize for any inconvenience this confusion may have caused and appreciate your understanding.

      Best regards,

      Customer Service


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