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Business Profile

Fire and Water Damage Restoration

SERVPRO of Chesapeake
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Servpro came to our home on Friday November eighth to clean up some raw sewage in our basement. Pulled their truck on the side of the house and fed their equipment through a small basement window not venting any windows in the basement or house. Left an hour later. We noticed a smell in the house and basement. Left for a few hours and came back to find the carbon monoxide detector was going off. Fire department arrived and determined that the house and basement had dangerous levels of carbon monoxide. Gas company came and discovered no gas appliances in the home. Fire department stated in their official report that the fumes coming from the Servpro truck filled t
    the entire house and basement with carbon monoxide. Tried calling the company several times and also emailed the official report from the fire department. Company claiming this has never happened in 43 years and they are not liable.

    Business Response

    Date: 11/20/2024

    Servpro did preform services for Mrs. ****** on the 8th. At no point did Servpro have any gas-powered equipment inside the home. We did have a gas-powered extractor that was inside our van used to extract sewage from their basement floor. The suction hose was run through a window a good 4' away from the van. Our crew left at 3:30 and at no time did they smell anything and there was never a *** detector that went off. We do this every day and have for years, and we have never heard of such a thing. But nothing is impossible, so I told Mrs. ****** IF by some fluke we cause a *** issue that I sincerely apologize and am glad everyone is safe and that the Fire Department only had to open the window to let it air out. She didn't seem to want an apology, so I asked what she was after, and she said she wanted a refund. I told her that we would not be able to do that, especially since we don't know for sure what caused the *** detector to have gone off and there was no out of pocket expense to anyone. 

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