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Business Profile

Heating and Air Conditioning

Smith & Keene, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Smith & Keene, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Smith & Keene, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SMITH & KEENE INSTALLED A MINI SPLIT A/C UNIT IN MY BEDROOM A FEW YEARS AGO. IT RECENTLY STARTED LEAKING AND I CALLED SMITH&KEENE TO REPAIR IT. THEY CAME OUT IN AUGUST AND SUPPOSEDLY FIXED IT AND CHARGED ME *******. IT CONTINUED TO LEAK. THEY CAME OUT AGAIN LAST WEEK AND ONCE AGAIN, SUPPOSEDLY FIXED IT. IT STILL LEAKS AND THEY TRIED TO CHARGE ME AGAIN FOR THIS FAILED SERVICE. THEY NOW REFUSE TO TRY AND FIX IT. EVEN THE SALES DEPT. PEOPLE SAY THE SERVICE DEPT. IS WRONG AND THAT IT SHOULD BE REPAIRED BY THEM. THE ONLY THING I CAN SAY TO PROSPECTIVE CUSTOMERS OF SMITH&KEENE................BEWARE. THEY ARE NOT AN HONORABLE ORGANIZATION. THEY SHOULD BE ASHAMED OF THEMSELVES AND DESERVE TO HAVE THEIR CONTRACTORS LICENSE REMOVED.

      Business Response

      Date: 11/27/2024

      The part in question was chewed up by rodents. It is not an item that is covered under warranty, which is why we were charging for our service. All Mr. ********* has to do is let us know if he is still having aThe part in question was chewed up by rodents. It is not a item that is covered under warranty, which is why we were charging for our service. We are happy to come back and continue to address the problem, however, Mr. ********* does not want to pay for something that is not under warranty due to rodents

      Business Response

      Date: 01/09/2025

      You have a rodent problem unit was installed correctly discharge verbiage not sure what that is but your drain line was eaten by something we are not a pest control company i would advise you to call them for preventative issues thank you

      Customer Answer

      Date: 01/09/2025

      WORD TO THE WISE: STAY CLEAR OF THIS COMPANY AS THEY ARE NOT HONORABLE. THEY ARE A DISGRACE TO THE CONTRACTING 

      AND CONSTRUCTION INDUSTRY. THIS CASE IS CLOSED. THEY WILL NEVER BURN ME AGAIN!

    • Initial Complaint

      Date:06/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Air conditioning unit keeps breaking down. Called for a repair in April and May. Each time we had to pay ****** for someone to come out to the residence. We are now being told that we have to pay ******* for a part to complete the repair. The unit seems to be faulty.

      Customer Answer

      Date: 06/07/2024

      i have attached a copy of the warranty that I received from Smith and Keene. **** was paid yesterday for service on the air conditioner. ****** was paid in May for service on the air conditioner and $***** was paid in May for service on the air conditioner. 

      Business Response

      Date: 12/09/2024

      We apologize that we did not catch this complaint prior to today. The pictures that ***** ******** sent are of a 10 year part warranty and a 1 year labor warranty. Since the unit was 2 years old at the time of AC failure we correctly charged for labor and did not charge for the part. 

    Smith & Keene, Inc. is BBB Accredited.

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