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Business Profile

Heating and Air Conditioning

Smith & Keene, Inc.
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Smith & Keene, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Smith & Keene, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Robert D

      Date: 07/07/2025

      Shortly after annual maintenance heat pump blower moor failed. Digital read out on thermostat identified issue. Took three days for a service technician to confirm. Charged for service call. Part not ordered due to Smith and Keene in house errors. I found out only because I called after 8 days to get repair status. Apologies. Called back again later same day to approve repair estimate. Another charge. A further three days needed to receive part. Promised another call to schedule repair after that. I can get the part in less time on ****. I have had costly annual service contract for years. Perusing the net, seems like a-******** annual service, and repairs scheduled as needed may be less costly and quicker. Used to be a good outfit. Very disappointed.

    • Donna L

      Date: 07/15/2024

      I'd been a customer of them for 15 years and have paid for yearly maintenance services for my HVAC system. The summer visit was June 3 and they didn't find anything wrong with the system. I then placed a service call and on July 11, 2024, they came out because although my A/C was set to 72, it kept going up to 78, 79 and 80 degrees inside the house.
      The Smith & Keene technician came and checked my outside unit and said the R-22 refrigerant was low, they don't replace that anymore and that I would need a WHOLE NEW SYSTEM (furnace, compressor, everything). My only option with them was to get a new system and that he needed to schedule me to talk to a sales representative right away. The technician placed ALOT OF emphasis on me getting a new system and repeatedly told me that R-22 "isn't something they replace and that it's not available any more, etc.
      Well, I had a different HVAC company come out on July 12, 2024 and check my system. They found that the coils in the compressor were FILTHY and had obviously NOT been cleaned in some time. This company also had R-22 refrigerant to recharge my system and now it works and stays on 72 degrees. I only needed the coils cleaned and a recharge for under **** but Smith & Keene wanted to put in a NEW SYSTEM for thousands.
      This makes me wonder what kind of "maintenance" was I paying for all these years when the inside of the compressor coils were so dirty. I feel like they did as little as possible only so my "only option" would be to buy a brand new system from them.
      Of course now I can't speak to anyone since I CANCELLED the visit from their sales person today (July 15, 2024). I'm extremely disappointed since I've been a customer for so long. It seems like I was paying for maintenance that really wasn't happening.
      I won't be using them anymore after this incident. I don't trust them anymore.

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