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Business Profile

Computer Hardware

MHelpdesk.com LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for MHelpdesk.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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MHelpdesk.com LLC has 2 locations, listed below.

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    • MHelpdesk.com LLC

      3040 Williams Dr Ste 550 Fairfax, VA 22031-4654

    • MHelpdesk.com LLC

      2254F Hunters Woods Plz Herndon, VA 20191-2898

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Lacey C

      Date: 08/08/2022

      My company had been with mHelpDesk since 2014 and decided to change 14 months ago because we've simply outgrown the mHelpdesk software, features, capability, and the customer service is terrible. mHelpDesk was a decent company 8 years ago and I was often asked by the mHelp team to provide testimony for other contractors. After switching to a new software, I voluntarily continued to pay for mHelp for 1 year to ensure we would have access to any information we may need before terminating. Recently, I decided we have all of the information we need and requested a cancellation. First, it's not that simple. You must call and they place a ticket for then someone else to call and they will NOT cancel your subscription without you speaking to the person in billing, first. I finally spoke to Anthony and explained why I switched platforms. Nearing the end of the conversation, I asked about the remaining balance that I paid in full (renewed in March for 1 year). He claimed he did not have any control over a refund that it would have to go to a manager, and he placed another ticket. Today, I received an email from billing specialist Meka Cotton stating that, although I paid in full for 1 year for the service and cancelled with 7 months remaining, mHelp will NOT be reimbursing for the unused portion of the subscription. I can say mHelp is not the company it once was and rather than focusing on enhancing their product to be more competitive and providing great customer service, they've taken the approach to essentially steal their clients money and provide substandard products and terrible customer service. Terrible business strategy and I no longer recommend mhelpdesk to any small businesses.

    MHelpdesk.com LLC is NOT a BBB Accredited Business.

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