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Business Profile

Tax Return Preparation

E-File.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed my taxes on 2/9/23. I wanted to do the combined state and federal taxes through ******.com for the $29 fee. I paid the fee on my debit card. When I got to the end of filing my federal taxes, it said that my state wasn’t accepting e-file. I called my state’s Department of Revenue, and they said they have been accepting it since January. So, why did I just pay $29 for them to do my state taxes? I just want the $29 refunded to my card so I can do my state taxes somewhere else. I have nothing against this company but I would like to be refunded for a service I couldn’t use. Thank you.

    Business Response

    Date: 02/10/2023

    This person used *****.com not E-file.com. We have no relationship with that company. If they would like to use E-file.com to prepare this return they can save 50% with the coupon code *******.

    Sincerely,

    E-file Customer Care

  • Initial Complaint

    Date:01/06/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has my personal information i filed my taxes a year ago and nothing!!! And they have the audacity to charge you to speak to someone the only thing they did was submit my taxes in feburary of 2022 then send me several harrassing emails demanding payment when i log in my account is blank no banking information no update no status NOTHING!!! Ive contacted a lawyer all of them are broke scamners!!!

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice from my bank that someone changed all my information and was trying to use **** to send money out. This was at approximately 0030 on 10/11/2022. When I returned home I looked up my email account and found that e-File.com had sent a notice of my changing my password and email. I tried to log in but had to get a new password, which they kept sending to the hacker, I never got verification. The problem is that this company has no way for anyone to ask for help, unless it is for a tax question. No account issues can be discussed. They have someone else accessing my taxes and I can not even get a warning to them. Outrageous. They say to pose my question on their Support link, that only helps with taxes. How can I reach these incompetents? Can you help? Email is ******************

E-File.com is NOT a BBB Accredited Business.

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