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Business Profile

Tax Return Preparation

efile.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An IRS refund ($1898) was sent to ********* (A third party administrator), and the refund was never sent to the Tax filer. It is being held in the Bank's checking account (Routing# *********; Account# ******************, and they advised to go back to the company that filed the taxes. That company is Efile, and they won't respond to my inquires. I need to know what is the problem ? Please contact the Bank, and let me know what are their issues regarding this refund.

  • Initial Complaint

    Date:10/17/2022

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 21, 2022 I file my taxes with efile.com after the process I was ask if I wanted to pay for preparing the taxes to be paid upfront or pay or take out from deduct from my taxes which I choose I was given a recipient of $29.00 nothing else was listed. Now I message the company October 17, 2022 are they taking the amount of $29.00 now all of sudden they made up a price for ecollect bank fees of $25.00 which was never noted before and after signing on agreement. Which October 19, 2022 the taxes was supposed to be deposited.

  • Initial Complaint

    Date:07/06/2022

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a text message on my cell phone indicating that my state taxes were due and that I could file by clicking on the link. I thought it was from the State of Washington.  It looked official and was clearly deceptive. I went through their process and by the time I got to the end, I realized that I had been "taken" for $200. I do not want nor need their service. I registered my complaint with them requesting a refund and have heard nothing back from them, not even a confirmation of my complaint. This is a company practicing very intrusive, fraudulant, and deceptive busines practices. I want my $200 back and I want others to know to watch out for them. Thank you.

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