Complaints

This profile includes complaints for Central Virginia Family Physicians, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Central Virginia Family Physicians, Inc. has 8 locations, listed below.

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  Central Virginia Family Physicians, Inc.

  1111 Corporate Park Dr Ste D Forest, VA 24551-2279

  
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  Central Virginia Family Physicians, Inc.

  527 Pocket Rd Hurt, VA 24563-2023

  
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  Central Virginia Family Physicians, Inc.

  118 Oakwood Dr Madison Heights, VA 24572

  
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  Central Virginia Family Physicians, Inc.

  2019 Tate Springs Rd Lynchburg, VA 24501-1131

  
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  Central Virginia Family Physicians, Inc.

  2215 Landover Place Lynchburg, VA 24501

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen in the office on 10/23/2023 for a wellness check up including blood work.
  i was told that anything discussed outside of the wellness issues i would be charged for.
  the visit included the Nurse Practitioner reviewing my medication list and renewing my prescriptions. because i was getting my migraine medication of propranolol renewed (a preexisting condition ) I was charged an additional $52.27 (that is my charged after insurance). The procedure code they put in for was *****. This was a preexisting condition not a new diagnosis and the only remarks about it was that i was taking the propranolol and needed authorization for a refill. Nor was I told at the the time of the visit that this interaction would be considered outside the scope of a wellness visit and they would be charging me for more than a standard office visit would be.
  wellness visits are free
  standard office visit has a copay of $25
  and this visit cost me an additional $52.27
  This practice is trying to hide behind their statement of "you knew anything discussed outside of a standard wellness visit will be charged", but they don't tell you what a wellness visit includes. and my wellness has a preexisting condition of migraines so why wouldn't that be included and what gives them the right to charge above a standard office visit?

  

  Business Response

  Date: 12/21/2023

  Thank
  you for bringing your concerns to our attention regarding the charges for your
  recent office visit in addition to the wellness visit. Upon
  receiving your complaint, we thoroughly reviewed the documentation and audited
  the coding for your office visit. We can confirm that the coding was done
  correctly and in accordance with the billing and coding guidelines.  As a result, the charges for the office visit are accurate
  and appropriate.It
  is important to note that an office visit and a wellness visit serve different
  purposes and are billed separately. While the wellness visit focuses on
  preventive care and routine screenings, an office visit involves addressing
  specific medical concerns or conditions. These two types of visits require
  different levels of evaluation, assessment, and management, which is why they
  are billed separately.We
  understand that the billing process can be complex, and we strive to be
  transparent and provide clear explanations to our patients, which is why we have patients review and sign our wellness waiver.  If you have any
  further questions or concerns, we encourage you to reach out to your PCP office directly. We value your
  feedback and appreciate your understanding in this matter.